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Terms of service

Adobe Acrobat · Covers Adobe, Adobe Acrobat, Adobe Creative Cloud, Adobe Lightroom

Shared policy

This is Adobe's policy, which also covers Adobe Acrobat, Adobe Creative Cloud, and Adobe Lightroom.

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Score43.0
Reviewed
Policy typeTerms of service
Concern findings12
Protections3
Source supportStrong

Source provenance

Verified official source
Retrieved
Last checked
PublishedAutomated refresh

What changedMaterial language shifts detected around cancel, refund, renew, arbitration. 212 new line(s), 224 removed line(s).

Snapshot hash 02795a24316ceb6166a36fce4ffefcca445f9d723007e2fff1c2c8c49fcc38dc

Snapshot of the source text at fetch time, not a live mirror of the policy page.

Plain-English summary

Adobe's terms outline that if you use a business email for your account, your employer may gain significant control over your content and personal data. Your uploaded cloud content is subject to both automated and human review for illicit material, and analytics may be performed on your content for service improvement, though you can opt out. Be aware that free accounts can be deleted due to inactivity, potentially leading to data loss, and any feedback you provide can be used by Adobe without compensation or attribution. If you use beta versions of software, your content may be subject to human review regardless of other privacy settings. Additionally, you are responsible for all activity on your account and may be required to indemnify Adobe for claims arising from your content or use of services. Key Concerns: * Your business or employer may access and control your account, content, and personal information if you are a Business User or use a business email with your Adobe account (data_use-1, data_use-2). * Your cloud content may be subject to automated scanning and human review for illegal or abusive content (data_use-3). * Adobe reserves the right to delete your content after your license ends and a 30-day transition period (cancellation_renewal-1). * Free accounts may be deleted due to inactivity, leading to potential data loss (gotchas-1). * Your content in beta versions may undergo human review for product improvement, even if you've opted out elsewhere (gotchas-2).

90% confidence

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Risk Flags

4 findings

Clauses that indicate potential risks or significant disclaimers for the user.

medium90% confidence

Terms of use change without user consent

Adobe may make changes to the Terms of Use, and if the user does not agree to the amended terms, they must stop using the services and software and cancel their subscription.

Why it matters: You must regularly review the terms, and if you do not agree to changes, you must stop using the services and cancel your subscription, which could disrupt your use of the services.

We may make changes to the Terms from time to time ranging from cleaning up typos to changes in policy. If we make any important changes, we will notify you. Any such changes will not apply to any dispute between you and Adobe arising prior to the date on which we posted the revised Terms incorporating such changes, or when the Terms otherwise become effective. Please review the Terms regularly. If you do not agree to the amended Terms, you must stop using our Services and Software and, if applicable, cancel your subscription.

1.5 Updates to Terms, paragraph 6 · Citation strength: strong

medium85% confidence

Liability for user-generated content

Adobe states that it bears no responsibility for user-generated content that is illegal, offensive, or upsetting.

Why it matters: You may encounter illegal, offensive, or upsetting content from other users for which Adobe disclaims responsibility.

We may host user-generated content from our users. If you access our Services, you may come across user-generated content that is illegal or that you find offensive or upsetting. We bear no responsibility for such user-generated content.

3.4 User-Generated Content, paragraph 6 · Citation strength: strong

medium90% confidence

Third-party services are not Adobe's responsibility

Adobe is not responsible for third-party software and services (including plug-ins and extensions) made available through their services and software, and their use is solely between the user and the third party.

Why it matters: You are solely responsible for any issues arising from your use of third-party software and services accessed through Adobe's platform.

Adobe may make third-party software and services (including plug-ins and extensions) available to you through the Services and Software as a convenience. Third-party software and services are not Services and Software as defined in the Terms and your acquisition and use of such third-party software and services is solely between you and the third party.

3.11 Other License Types, paragraph 15 · Citation strength: strong

medium95% confidence

Account activity responsibility

You are responsible for all activity that occurs via your account, even if it is not by you or without your knowledge or consent.

Why it matters: You are held accountable for all actions performed using your account, even if unauthorized, potentially leading to liabilities.

You, as a Personal User or a Business User, are responsible for all activity that occurs via your account even if that activity is not by you or is without your knowledge or consent.

5.1 Account Information, paragraph 1 · Citation strength: strong

Data Use

3 findings

Clauses that describe how the company collects, uses, stores, and shares user data.

high95% confidence

Business account administrator access to content and personal information

If you are a Business User, Adobe may provide the Business with the ability to access, use, remove, retain, and control your Business Profile and all Content within it, and Adobe may provide your personal information to such Business.

Why it matters: Your employer or business administrator may access, control, and potentially delete all content in your business profile and may receive your personal information from Adobe.

If you are a Business User, you agree that, due to your receipt of Entitlements from such Business, (1) Adobe may provide such Business with the ability to access, use, remove, retain, and control your Business Profile and all Content therein whether uploaded or imported before or after the date the Terms were last updated; (2) your use of the Services and Software is governed by such Business’s agreement with Adobe; and (3) Adobe may provide your personal information to such Business.

1.2 Product Specific Terms, paragraph 39 · Citation strength: strong

medium90% confidence

Automated and human review of cloud content

Adobe automatically scans content uploaded to its servers (Cloud Content) for illegal or abusive content, such as child sexual abuse material. If automated systems or another user flags an issue, a person may review the content.

Why it matters: Your uploaded cloud content is subject to automated scanning and potential human review if flagged for illegal or abusive content, which means your private cloud content is not always private from human eyes.

. We start this process with an automated machine-driven review, but if our automated systems or another user flags an issue, a person may review the content to confirm if it is illegal or abusive.

2.2 Our Access to Your Content, paragraph 4 · Citation strength: strong

medium90% confidence

Use of content for service improvement and personalization with opt-out

Adobe may perform Content Analytics with your Cloud Content to understand user behavior, improve services, provide recommendations, and customize your experience, subject to your opt-out rights. Insights may also inform marketing.

Why it matters: Your cloud content may be analyzed by Adobe to improve their services and personalize your experience, and these insights may also be used for marketing, though you have the option to opt-out.

Subject to your opt-out rights, we may perform Content Analytics (see section 4.3(B)) with Cloud Content to help us understand how our users are using our Services and Software to allow us to improve your Services and Software experience, provide recommendations to you, and customize your experience. Learn more about your right to opt out of us performing Content Analytics using your Content ( adobe.com/go/contentanalysisfaq) and usage data ( adobe.com/go/usagedatafaq) . Insights from Content Analytics may be used to inform our marketing to you, subject to your opt-out and consent rights regarding our marketing.

2.2 Our Access to Your Content, paragraph 13 · Citation strength: strong

Cancellation and Renewal

1 finding

Clauses that describe policies related to subscription cancellation, auto-renewal, and refunds.

high90% confidence

Right to delete content after subscription cancellation

After your license term ends and a 30-day transition period, Adobe reserves the right to delete your content. While they will use commercially reasonable efforts to allow transition, you are advised to download content before the license ends.

Why it matters: After cancelling your subscription, your content may be permanently deleted after 30 days if not downloaded, leading to potential data loss.

At the end of your license term, we will use commercially reasonable efforts to allow you to transition your Content out of the Services. The transition must be completed within thirty (30) days from the date of the termination or expiration of your license term. At the end of this 30-day transition period, we reserve the right to delete your Content. You should download any Content that you have stored in the Services before your license ends.

3.1 License, paragraph 21 · Citation strength: strong

Gotchas

4 findings

Potentially overlooked clauses that could be detrimental to the user.

medium90% confidence

Free accounts may be deleted due to inactivity

If you do not sign into your free account periodically, Adobe reserves the right to consider it inactive and may permanently delete your stored content or close the account, with prior notice.

Why it matters: Your free account and its content may be permanently deleted if you don't use it regularly, potentially leading to loss of access and data.

You are responsible for keeping your account active, which means you must sign in and use your account periodically to avoid any Content deletion, disruption or loss of access to the Services and Software, or termination of your account. If you don't sign into your account periodically, we reserve the right to assume your account is inactive, and you agree that we may permanently delete your Content stored in the account or close your account entirely. Prior to permanently deleting your Content or closing your account for inactivity, we will attempt to provide notice to you.

5.3 Free Account Inactivity, paragraph 1 · Citation strength: strong

medium90% confidence

Beta versions allow human review of content

By using a Beta Version, you agree that Adobe may collect data and analyze your Content, including human review, to improve services and personalize your experience, even if you have opted-out for non-Beta Versions.

Why it matters: If you use beta versions, your content may be subject to human review for product improvement, overriding your privacy settings for non-beta versions.

In exchange for your use of a Beta Version, you agree that Adobe may collect data, including crash data, regarding your use of the Beta Version and analyze your Content, including human review, to improve our Services and Software and to personalize your experience, regardless of whether you have opted-out of data collection for non-Beta Versions. If you do not wish to have your usage tracked or Content analyzed, you must discontinue your use of the Beta Version by uninstalling such Beta Version or utilizing a non-Beta Version of the Services and Software.

3.11 Other License Types, paragraph 7 · Citation strength: strong

low95% confidence

Feedback can be used without payment or attribution

If you provide feedback, Adobe is free to use it for their business purposes, including incorporating it into their services and software, without any payment, attribution, or other obligation to you.

Why it matters: Any ideas, suggestions, or proposals you share as feedback can be used by Adobe without compensating or crediting you.

You may choose to provide us with feedback regarding the Services and Software, including in the form of ideas, suggestions, proposals, or examples involving your Content (" Feedback "). In such event, you agree that we are free to use the Feedback for our business purposes, including by incorporation into the Services and Software without any payment or attribution or other obligation to you.

4.5 Content Removals and Appeals, paragraph 8 · Citation strength: strong

low90% confidence

Sharing your content makes you responsible for it

When you share your content with other users or make it public, other users may use, copy, modify, or re-share it, and you are responsible for the content you share and for setting appropriate access levels.

Why it matters: When you share your content, you lose control over how others might use, copy, or modify it, and you bear the responsibility for what you make public.

.  We do not monitor or control what others do with your Content. You are responsible for determining the limitations that are placed on your Content and for applying the appropriate level of access to your Content. If you do not choose the access level to apply to your Content, the system may default to its most permissive setting. It is your responsibility to let other users know how your Content may be Shared and to adjust the setting related to accessing or Sharing your Content.

4.4 Sharing Your Content, paragraph 2 · Citation strength: strong

Protections

3 findings

Clauses that offer explicit benefits or safeguards to the user.

Protection95% confidence

Content ownership retained by user

You retain all rights and ownership of your Content, and Adobe does not claim any ownership rights to it.

Why it helps: You maintain full control and rights over your creative work and data uploaded to Adobe's services.

As between you and Adobe, you (as a Business User or a Personal User, as applicable) retain all rights and ownership of your Content. We do not claim any ownership rights to your Content.

4.1 Content, paragraph 3 · Citation strength: strong

Protection95% confidence

No training of generative AI on user content by default

Adobe will not use your Local or Cloud Content to train generative AI models, except for content you choose to submit to the Adobe Stock marketplace, which is governed by a separate agreement.

Why it helps: Your content is protected from being used to train Adobe's generative AI models without your explicit consent, preserving the value and exclusivity of your work.

We will not use your Local or Cloud Content to train generative AI models except for Content you choose to submit to the Adobe Stock marketplace, and this use is governed by the separate Adobe Stock Contributor Agreement.

2.2 Our Access to Your Content, paragraph 15 · Citation strength: strong

Protection90% confidence

Opt-out for content analytics

You have the right to opt out of Adobe performing Content Analytics using your Content and usage data.

Why it helps: You have control over whether your content and usage data are analyzed by Adobe for service improvement, allowing you to protect your privacy.

You have the right to opt out of us performing Content Analytics using your Content ( https://www.adobe.com/go/contentanalysisfaq ) and usage data ( https://www.adobe.com/go/usagedatafaq ).

4.3 Licenses to Your Content, paragraph 25 · Citation strength: strong

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