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Plain-English summary
Adobe collects different types of personal information, including contact details, payment information, and analytical data, which it uses to provide its services and products (data_use-2, data_use-6). This information may be inferred, generated, or combined with data from third-party sources, also for fraud prevention efforts (data_use-7). Adobe uses cookies and other technologies to track the use of its Services and Software, and offers ways to manage cookie preferences (data_use-4). The company discloses personal information to other Adobe companies, advertising partners, and third-party processors, and may share your data with your employer if you use a business email (data_use-5, gotchas-2). While some data processing is based on legitimate interests, which you can object to, other processing requires your consent (data_use-1). Be aware that content posted publicly on Adobe platforms may remain accessible even after a deletion request (risk_flags-1). Additionally, if you enable certain features, Adobe may process biometric identifiers like face and voice characteristics (risk_flags-2). However, failing to provide mandatory information can prevent access to certain services (gotchas-3). After you close your account, some personal information related to contracts and business transactions will be retained for ten years (gotchas-1).
90% confidence
Risk Flags
Findings that describe a potential for high-severity negative impact to the user.
high95% confidence confidence
Publicly shared content may remain accessible even after deletion requests.
When you post content on message boards, chats, blogs, and Community Forums, the information becomes public and may remain publicly accessible even if Adobe fulfills a request to delete your personal information.
Why it matters: If you post content on Adobe's message boards, online chats, blogs, or Community Forums, this information will become public. Even if you ask Adobe to delete your personal information, some online content you posted might still be publicly available, which means your content could remain visible to others against your wishes.
For example, when users post content on message boards, online chats, blogs, and Community Forums, the information posted by the user will become public. Some online content may remain accessible publicly even after Adobe fulfils a request to delete the poster’s personal information.
Adobe may also disclose your personal information:, paragraph 5 · Citation strength: strong
high90% confidence confidence
Biometric identifiers may be processed to deliver features.
Adobe offers features that let you edit and organize content using characteristics like face and voice, which may be considered biometric identifiers or information under certain laws. When you use these features, Adobe acts on your instructions, and these features are off by default. If you enable them, you can disable them at any time, and Adobe deletes this information once the feature is turned off, unless stated otherwise.
Why it matters: Adobe may process your face and voice characteristics to provide features for editing and organizing content. While these features are off by default and you can disable them, this means your biometric data will be used if you enable these features.
Adobe offers certain features that let you edit and organize your photographs, videos, and other types of content using characteristics like face and voice (e.g., you can group similar faces, places, and image characteristics within your collection), and such characteristics may be considered biometric identifiers or biometric information under certain US laws or other applicable privacy laws. When you choose to use these features, Adobe is acting only on your instructions in order to facilitate the service requested by you. These features are off by default and, should you choose to enable them, you can always disable these features.
Findings that describe how the user's data is collected, processed, and shared.
low85% confidence confidence
Adobe processes personal information based on legitimate interests and user consent.
Adobe processes personal information when it is required for their legitimate interests, and users can ask them to stop this processing in certain situations. They also process personal information after obtaining consent, especially when required by law.
Why it matters: Adobe may use your personal information as part of its own legitimate business interests or with your consent. You have the ability to object to this processing in some cases and withdraw your consent at any time.
**This policy explains when we process personal information for our legitimate interests. You can ask us to stop processing this information.**[Learn more about your rights and how you can exercise them.](https://www.adobe.com/privacy/policy.html#rights) * This policy also explains when we will first get your consent before processing your personal information, including when doing so is required by law.
Summary of Key Points, paragraph 2 · Citation strength: strong
low90% confidence confidence
Adobe uses your information to provide its services and products.
Adobe uses personal information to allow users to register with Adobe, provide Services and Software, and offer other requested products or services.
Why it matters: Your personal information is used by Adobe to enable you to register, access its services and software, and receive any other products or services you request.
We use your personal information to enable you to register with Adobe and to provide you with our Services and Software, and other products or services that you request.
Summary of Key Points, paragraph 2 · Citation strength: strong
low90% confidence confidence
Social media sites send personal information to Adobe when interactive features are used.
If users engage with interactive features linked to social media sites like Facebook, those sites will send personal information about the user to Adobe.
Why it matters: When you use Adobe features that interact with social media, personal information about you will be sent from those sites to Adobe.
We provide interactive features that engage with social media sites, such as Facebook. If you use these features, these sites will send us personal information about you.
Summary of Key Points, paragraph 2 · Citation strength: strong
low90% confidence confidence
Adobe uses cookies and other technologies to track the use of its Services and Software.
Adobe uses cookies and other technologies to monitor how their Services and Software are used. Options to opt-out of cookies are available.
Why it matters: Adobe tracks your use of their services and software using cookies and other technologies. You can learn how to avoid allowing cookies.
We use cookies and other technologies to track the use of our Services and Software. To learn about opportunities to choose not to allow cookies, click [here](https://www.adobe.com/privacy/opt-out.html).
Summary of Key Points, paragraph 2 · Citation strength: strong
low85% confidence confidence
Personal information may be disclosed to other Adobe companies, advertising partners, and third-party processors.
Adobe shares personal information with other companies within the Adobe family, advertising and sales partners based on user choices, and with third parties that process personal information on Adobe's behalf. Disclosure may also occur if required by law or in other specific situations.
Why it matters: Your personal information may be shared with other Adobe companies, advertising partners (depending on your choices), and third parties that process data for Adobe. This also occurs when legally required.
We also disclose personal information to other companies in the Adobe family and with advertising and sales partners consistent with your choices. We also disclose information with third parties we engage to process personal information on our behalf or when such sharing is required by law, or in certain other situations.
Summary of Key Points, paragraph 2 · Citation strength: strong
low90% confidence confidence
Adobe collects certain personal information during registration and customer support.
When you register for an Adobe Service, create an Adobe ID, purchase a license, or contact customer support, Adobe collects identifiable information such as name, email, phone number, address, country, payment details, and types of services you are interested in.
Why it matters: Upon registering for an Adobe service, creating an Adobe ID, buying a license, or contacting support, your personal information including contact details, payment information, and your preferences for services will be collected by Adobe.
When you register to use an Adobe Service, create an Adobe ID, purchase a license to our Services and Software, or contact us for support or other offerings, Adobe collects information that identifies you. This includes:
[Who can I contact with questions or concerns?](https://www.adobe.com/privacy/policy.html#questions-concerns), paragraph 14 · Citation strength: strong
low85% confidence confidence
Adobe may infer or generate information based on collected data and third-party sources.
Adobe may infer or generate information, or combine user-provided data with information from third-party sources like professional networking sites and data brokers, to keep databases current and provide relevant content and experiences. This is done in accordance with applicable law and can also be for purposes such as fraud prevention.
Why it matters: Adobe may create new information about you or combine your data with information from external sources. This means your data could be used to generate inferences about you or be enriched by other data points, which Adobe uses to improve services and detect fraud.
To help keep our databases current and to provide you the most relevant content and experiences, we may infer or generate information based on the information we collect or combine information provided by you with information from third party sources, in accordance with applicable law. For example, (i) your preferences (e.g., based on your earlier purchases or engagement with our products and services) or (ii) the size, industry, and other information about the company you work for (where you have provided company name) will be obtained from sources including, professional networking sites and information service providers.
**Inferred and Third-Party Data**, paragraph 1 · Citation strength: strong
Cancellation/Renewal
Findings that describe conditions, processes, and restrictions related to account or subscription cancellation and renewal.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Findings that describe potentially unexpected or undesirable practices that users should be aware of.
medium90% confidence confidence
Adobe may retain some personal information for up to ten years after account closure.
While Adobe processes and keeps most personal information as long as you are an active user and deletes certain data when there's no business reason to retain it, some personal information will be retained for ten years after your last interaction, even after you close your account, to meet business and legal requirements like contract and business transaction records.
Why it matters: Even if you close your Adobe account, some of your personal information, particularly related to contracts and business transactions, will be kept for ten years after your last interaction. This means your data is not fully deleted immediately upon account closure.
When you register for an account and create an Adobe ID, we process and keep most personal information we process on your behalf for as long as you are an active user of our Services and Software. We delete certain personal information we collect about you when we no longer have a business reason to retain it. Additionally, there is some personal information we need to retain even after you close your account to comply with business and legal requirements, such as personal information related to our contract and business transactions with you, which we retain for ten years after your last interaction with us.
Withdrawing consent or otherwise objecting to direct marketing, paragraph 10 · Citation strength: strong
medium90% confidence confidence
Adobe may provide your personal information to your employer if you use a business email.
If you use an email address associated with a business domain or were invited by a business to use Adobe's Services and Software, Adobe might provide your personal information to that business.
Why it matters: If you use your work email to access Adobe's services or are invited by your company, Adobe may share your personal information with your employer. This could mean your company has access to your usage data or other personal information.
If you are using an email address that is associated with a business domain (e.g., yourname@businessname.com) to access Adobe's Services and Software, or if you were invited to use the Services and Software by a business, we may provide your personal information to that business.
**Disclosing to other Data Controllers**, paragraph 3 · Citation strength: strong
medium90% confidence confidence
Failure to provide mandatory information may prevent access to services.
If you choose not to provide information necessary for certain services or features, those services or features may not be available or fully functional. For example, some information is mandatory to register with Adobe, create an Adobe ID, and use certain Services and Software; without it, Adobe cannot administer an account or provide the requested services.
Why it matters: If you do not provide certain mandatory personal information, you may not be able to register with Adobe, create an Adobe ID, or use some of its Services and Software. This means you might be prevented from accessing services if you don't share required data.
But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional. For example, to register with Adobe, to create an Adobe ID, and to use some Adobe Services and Software, the provision of some information is mandatory: if relevant information is not provided, then we will not be able to administer an Adobe account to you, or provide you with the Services and Software requested.
Adobe may also disclose your personal information:, paragraph 30 · Citation strength: strong
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