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Plain-English summary
Adobe's privacy policy outlines that user content, including biometric data, may be automatically scanned and human-reviewed for various purposes like detecting illegal content or abusive behavior, especially when shared publicly (risk_flags-2, risk_flags-3, risk_flags-4). The company may also analyze Cloud Content for service improvement, recommendations, and marketing, and combine logged-out and logged-in data for personalized experiences and marketing, potentially without explicit consent (data_use-1, data_use-2, data_use-3). In the event of a merger or acquisition, your personal information is likely to be transferred to the new owner (data_use-4). Additionally, certain personal information is mandatory for account creation and service use, and a failure to provide it will prevent access to those services. Users are also responsible for ensuring they have legal permission to disclose other individuals' personal information to Adobe when storing it. Furthermore, some personal information related to contracts and business transactions is retained for ten years after your last interaction, even after account closure (gotchas-3).
85% confidence
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Risk Flags
2 findings
Critical issues that require immediate attention and may indicate significant risk to the user.
high90% confidence
Publicly shared content can be accessed and retained by third parties indefinitely
Content you share publicly on Adobe's services may be seen by the general public or other users, appear in search results, be "crawled" or searched by third parties, and may remain publicly accessible even after Adobe fulfills a deletion request.
Why it matters: Content shared publicly through Adobe's Services and Software, such as comments, pictures, and content submitted to message boards or chats, can be publicly visible, appear in search engine results, be indexed by third parties, and may remain accessible even after a deletion request.
There are several places within Adobe’s Services and Software that allow you to post comments, upload pictures, participate in message boards or chats, engage with blogs, share technical information, or submit other content for others to see. Sometimes you can limit who can see what you share, but there are some places where what you share can be seen by the general public or other users of the service. Such information can appear in search engine results or through other publicly available platforms and can be “crawled” or searched by third parties.
Adobe may also disclose your personal information:, paragraph 7 · Citation strength: strong
high90% confidence
Cloud Content may be automatically scanned and human-reviewed for illegal or abusive content
Cloud Content may be automatically scanned to check for illegal or abusive content, such as Child Sexual Abuse Material. If flagged or reported, human review of your Cloud Content may occur.
Why it matters: Your Cloud Content is subject to automatic scanning and potential human review to ensure it does not contain illegal or abusive content, including Child Sexual Abuse Material. This means your content is not entirely private and can be accessed for compliance checks.
Illegal and Abusive Cloud Content . Cloud Content may be automatically scanned to ensure we are not hosting illegal or abusive content, like Child Sexual Abuse Material. Human review may occur when your Cloud Content is flagged or reported as illegal or abusive.
Practices around the collection, processing, and sharing of user data.
medium85% confidence
User content analysis for service improvement, recommendations, and marketing
Adobe may perform analytics on Cloud Content to understand how users use Services and Software, improve experience, provide recommendations, customize experience, and inform marketing, subject to opt-out rights.
Why it matters: Your Cloud Content may be analyzed to improve Adobe's services, provide you with recommendations, and customize your experience. These insights may also be used for marketing purposes.
Content Analytics with Cloud Content . Subject to your opt-out rights, including those described here , we may perform analytics with Cloud Content to help us understand how our users are using our Services and Software to allow us to improve your Services and Software experience, provide recommendations to you, and customize your experience. Insights from Content Analytics may be used to inform our marketing to you, subject to your opt-out rights regarding our marketing.
Personal information may be shared with third parties for their own marketing purposes
Adobe may send you information about its products and services, special offers, and similar information, and share your information with third parties for their own marketing purposes, where your consent is not required.
Why it matters: Adobe may share your personal information with third parties for their own marketing purposes without your explicit consent, which could lead to you receiving marketing communications from various companies.
Sending you information about Adobe products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes, where your consent is not required;
Disclosure of personal information during mergers or acquisitions
If Adobe merges with or is acquired by another company, sells a website, app, or business unit, or if a substantial portion of its assets are acquired, your information will likely be disclosed to the prospective purchaser, advisers, and will be transferred to the new owner.
Why it matters: Your personal information may be transferred to another company if Adobe is involved in a merger, acquisition, or sale of assets, meaning your data could fall under a new privacy policy and be controlled by a different entity.
If we merge with or are acquired by another company, sell an Adobe website, app, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to the prospective purchaser, our advisers and any other prospective purchaser's advisers and will be one of the assets that is transferred to the new owner;
Terms related to subscription cancellation, auto-renewal, and refunds.
?
Not clearly stated
No cited billing terms — wording is unclear
Information regarding subscription cancellation and renewal policies is not clearly stated within the provided clauses. The current clauses do not specify details on how to cancel, potential fees, or auto-renewal mechanisms.
Gotchas
1 finding
Potentially overlooked clauses that could be unfavorable to the user.
low85% confidence
Long data retention period for business and legal requirements
Adobe retains personal information related to contracts and business transactions for ten years after your last interaction, even after account closure, to comply with business and legal requirements.
Why it matters: Adobe retains some of your personal information, specifically related to contracts and business transactions, for up to ten years after your last interaction, even if you close your account. This means your data is kept for an extended period for business and legal compliance.
Additionally, there is some personal information we need to retain even after you close your account to comply with business and legal requirements, such as personal information related to our contract and business transactions with you, which we retain for ten years after your last interaction with us.
Adobe may also disclose your personal information:, paragraph 52 · Citation strength: strong
Protections
3 findings
User-favorable clauses that demonstrate a commitment to user rights and privacy.
Protection95% confidence
Right to access, correct, delete, or restrict processing of personal information
You have the right to request a copy of your personal information, and to correct, delete, or restrict its processing. You can also obtain your personal information in a machine-readable format and ask for it to be shared with another controller.
Why it helps: This protection grants users significant control over their personal data, allowing them to verify accuracy, limit its use, or transfer it to another service, aligning with data privacy best practices.
When provided for by applicable law, you have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this information to another controller. You may be entitled to additional rights based on applicable data privacy laws in your jurisdiction.
Adobe may also disclose your personal information:, paragraph 27 · Citation strength: strong
Protection90% confidence
Option to withdraw consent for processing of personal information
You can withdraw your consent for processing personal information at any time, even if Adobe has other legal grounds for processing it for other purposes.
Why it helps: This clause empowers users to revoke their permission for data processing, enhancing their control over their personal information, particularly concerning marketing or other consent-based activities.
Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time by:
Adobe may also disclose your personal information:, paragraph 41 · Citation strength: strong
Protection90% confidence
Deletion of biometric data upon disabling features
When you use features that process biometric identifiers or information, Adobe acts on your instructions. These features are off by default and can be disabled. Upon disabling, the biometric information is deleted, unless otherwise specified.
Why it helps: This provides a strong user control for sensitive biometric data, ensuring that such information is only processed with explicit user action (enabling the feature) and automatically deleted when the feature is disabled, preventing unnecessary long-term retention.
These features are off by default and, should you choose to enable them, you can always disable these features. Where we process biometric identifiers or biometric information to deliver a feature requested by you, we delete this information once you turn off the feature, unless otherwise specified in the Software or Services.
The following links provide further information on:, paragraph 22 · Citation strength: strong
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