Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Mondly's terms include several points of concern for users. The company can terminate or suspend your account without a refund (risk_flags-1), and you are held solely responsible for the security of your account (risk_flags-2). Mondly also retains the right to discontinue parts of its services without liability (risk_flags-3) and claims ownership of any feedback or content you provide (risk_flags-4). For Subscription Users, stopping use of the Premium Features or deleting your account does not necessarily terminate your Subscription Agreement (cancellation_renewal-1).
92% confidence
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Risk Flags
Critical issues with high user impact, such as data breaches, privacy violations, or limitations on user rights.
high95% confidence confidence
Mondly can terminate or suspend access without refund
Mondly may suspend or terminate your access to its services immediately for reasons including improper use, breach of terms, security risks, fraud, non-payment, or to comply with legal requirements, and you agree that Mondly will not refund you, except as explicitly provided in the Subscription Terms.
Why it matters: Your access to the service can be terminated or suspended without a refund, potentially leading to a loss of paid service without reimbursement.
and you agree that, subject to applicable laws, Mondly shall have no further liability or responsibility to you, and except as may be expressly provided in the Subscription Terms, Mondly shall not refund.
SUSPENSION OR TERMINATION BY MONDLY, paragraph 5 · Citation strength: strong
high90% confidence confidence
You are liable for account security
You will be responsible and liable for the safety and security of your User Account, and Mondly states it has no responsibility or liability for any breach of your account's safety or security.
Why it matters: You bear the responsibility for your account's security, meaning any unauthorized access or breach could result in personal losses without recourse from Mondly.
unauthorised third parties; * 4.4.4 shall keep your User Information accurate and up to date; and * 4.4.5 shall not share your User Account, login information or access to your subscription (if any) with any third party.
WHO WE ARE AND HOW THESE TERMS OF USE WILL APPLY TO YOU, paragraph 32 · Citation strength: strong
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Mondly can discontinue parts of the services and is not liable
Mondly has the right to discontinue any part of the Services, including removing Premium Features, reducing functionality, or making improvements, modifications, or updates. Mondly will not be liable if you choose not to use the Services due to these Updates.
Why it matters: Mondly can remove features or change services without liability, potentially diminishing the value of the service you paid for or relied on.
Mondly shall have the right to discontinue any part(s) of the Services at any time (including to remove any Premium Features), or to reduce or remove any functionality of the Services where Mondly has a regulatory, commercial or technical reason to do so, and/or to make any improvement, modifications or updates to the Services (including changes and updates to the underlying software, security protocols or technical configurations) ("**Updates**") from time to time.
RIGHTS OF USE AND END USER LICENCE, paragraph 2 · Citation strength: strong
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Mondly owns your feedback and uploaded content
If you provide any feedback or upload any content, including reviews, information, data, text, audio clips, or messages (User Inputs), to any Apps or Websites, such User Inputs will be owned by Mondly.
Why it matters: Any feedback or content you provide becomes Mondly's property, which could include personal data or creative input you might prefer to retain control over.
If you provide any feedback to Mondly in relation to your use of the Services, or upload any content (including any content, reviews, information, data, text, audio clips, message (including in respect of the chat functionality for LiveTutoring)) ("**User Inputs**"), to any Apps or Websites, such User Inputs will be owned by Mondly.
USER INPUTS, paragraph 1 · Citation strength: strong
Data Use
How your data is collected, processed, and shared with third parties.
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Mondly is not responsible for third-party service data practices
The Platform may include links to third-party services, and your use of these services is governed by their own terms and privacy policies. Mondly does not recommend these services, is not liable for them, and makes no representations regarding how they use, store, or process data.
Why it matters: You are exposed to the data collection and privacy practices of third-party services that Mondly integrates with, over which Mondly disclaims responsibility.
The Platform and its service components may contain links to certain third-party products, services or software ("**Third Party Services**"). You acknowledge that any use of such Third Party Services is governed solely by the contractual terms and privacy policies of the relevant third party provider and that Mondly does not recommend, is not liable for, and makes no representations regarding any Third Party Services, its content or the manner in which such Third Party Services use, store or process data.
OTHER TERMS THAT MAY APPLY TO YOUR USE OF THE SERVICES, paragraph 1 · Citation strength: strong
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Mondly can use your User Inputs for tracking and product improvement
Mondly may use any data contained in the User Inputs for tracking and product improvement purposes, subject to your consent, and for safeguarding purposes in accordance with its Safeguarding Statement.
Why it matters: Your feedback and uploaded content can be used by Mondly for internal tracking and improvement of their products, which could involve analysis of your usage patterns.
We may use any data contained in the User Inputs for tracking and product improvement purposes (subject to your consent) and for safeguarding purposes in accordance with our Safeguarding Statement available [here](https://plc.pearson.com/sites/pearson-corp/files/pearson/footer/our-corporate-policies/safeguarding-statement.pdf).
USER INPUTS, paragraph 5 · Citation strength: strong
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Deletion of User Account results in loss of progress tracking data and connections
If you delete your User Account, you will no longer be able to access your progress tracking data, activity, and 'friend' connections to other users.
Why it matters: Deleting your account means losing access to your learning progress and social connections within the platform.
You may delete your User Account by following the instructions at the following link, updated from time to time: [https://www.mondly.com/faq/delete-account](https://www.mondly.com/faq/delete-account). Please note that you will not be able to access your progress tracking data, activity and ‘friend’ connections to other users once your User Account is deleted.
WHO WE ARE AND HOW THESE TERMS OF USE WILL APPLY TO YOU, paragraph 37 · Citation strength: strong
Cancellation and Renewal
Terms related to subscription, cancellation, and renewal processes.
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Stopping use or deleting your account does not automatically cancel subscriptions
For Subscription Users, stopping the use of Premium Features or deleting your User Account will not automatically terminate your Subscription Agreement.
Why it matters: You could continue to be charged for a subscription even after you stop using the service or delete your account.
If you are a Subscription User, please refer to the Subscription Terms [here](https://www.mondly.com/static-pages/subscription-terms.html). Please note that stopping your use of the Premium Features in the Platform and/or deleting your User Account will not automatically terminate your Subscription Agreement
WHO WE ARE AND HOW THESE TERMS OF USE WILL APPLY TO YOU, paragraph 23 · Citation strength: strong
Gotchas
Less obvious clauses that might be to your disadvantage.
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Mondly disclaims warranties about service functionality and accuracy
Mondly provides its services on an "as is" and "as available" basis, without warranty that the services will meet your requirements, be uninterrupted, secure, or error-free, or that results or translations provided will be accurate, appropriate, or fit for purpose.
Why it matters: You cannot expect the service to always meet your needs, be free of interruptions, or provide accurate translations, and Mondly is not liable for these issues.
* 10.1.1 the Services and any information provided on the Platform, are provided on an “as is” and “as available” basis without any representation or warranty, whether express or implied, to the fullest extent permitted by applicable law; and * 10.1.2 we make no warranty or condition that (i) the Services will meet your requirements; (ii) the Services will be uninterrupted, timely, secure, or error-free; (iii) the results that may be obtained from your use of the Services will be effective, accurate or reliable; and/or (iv) any translation we provide to you is accurate, appropriate or fit for purpose in any way whatsoever.
WARRANTY, paragraph 2 · Citation strength: strong
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Mondly is not responsible for data loss or service unavailability
Mondly recommends backing up any content and data used with the Platform and states it is not responsible for any loss of data or for losses suffered due to the Services not being fully available at all times.
Why it matters: You are responsible for backing up your data, and Mondly is not liable if you lose data or if the service is not always available.
We further recommend that you back up any content and data used in connection with the Platform. Mondly shall not be responsible for any loss of data. We will not be responsible for any losses suffered by you as a result of the Services not being fully available at all times.
WARRANTY, paragraph 4 · Citation strength: strong
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Limited time to commence action against Mondly
No action against Mondly in connection with these Terms of Use can be started more than one year after either the discovery of the circumstances leading to the claim or the termination date.
Why it matters: You have a limited window of one year to take legal action against Mondly from the time a claim arises or your service terminates.
No action against Mondly in connection with these Terms of Use may be commenced more than one (1) year after the earlier of: (i) discovery of the circumstances giving rise to such claim; or (ii) the expiry of, or the effective date of termination as set out in Section 3.1.
Mondly may monitor or review User Inputs, but is not obligated to do so.
Why it matters: While Mondly may monitor user-provided content, there's no guarantee that harmful or inappropriate content will be consistently detected or removed.
Mondly may, but is not under any obligation to, monitor or review User Inputs.
USER INPUTS, paragraph 4 · Citation strength: strong
Protections
Commitments and features that benefit users, such as data privacy, security, and user control.
Not clearly stated: The document primarily focuses on disclaimers of liability and rights of the service provider, with limited explicit protections for users. For example, while a privacy policy is referenced for data processing, explicit commitments to user data control (beyond account deletion) or proactive security measures benefiting the user are not directly stated within these Terms of Use.
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