Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
BetterHelp retains sensitive Clinical Health Records and communications for 10 years after your last login if you started therapy, even if you request data erasure. Therapists are also legally obligated to disclose information and take action in cases of reported abuse, serious suicidal potential, threatened harm, or court-ordered treatment (risk_flags-2). Furthermore, if you opt-in to advertising cookies and web beacons, some of your visitor data may be shared for advertising purposes, excluding activity while logged in or therapy-related information (data_use-1, data_use-2, data_use-3). In addition, your data might be handled by the parent company's employees for support (data_use-4), or shared during an asset sale, merger, or bankruptcy (data_use-5).
88% confidence
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Risk Flags
1 finding
Critical issues and red flags that could lead to significant harm or privacy loss.
high95% confidence
Therapists may be obliged to disclose information for specific reasons
Therapists may be obliged to disclose information to authorities and take action for reported or suspected abuse, serious suicidal potential, threatened harm, and court-ordered treatment.
Why it matters: Your therapist may be legally required to disclose your information or take action if you discuss abuse, suicidal potential, threatened harm, or if a court orders treatment, potentially impacting your privacy and the confidentiality of your therapy sessions.
Specifically, some laws require mental health professionals to disclose information and/or take action for: (a) reported or suspected abuse; (b) serious suicidal potential; (c) threatened harm; and (d) court-ordered treatment. You should speak with your Therapist if you have concerns about this.
Section 2 Data Sharing, paragraph 5 · Citation strength: strong
Data Use
3 findings
How your data is collected, processed, and shared with others.
high90% confidence
Sharing of some data with Third Parties for advertising purposes if opt-in
If you opt in, the company may process and share some data with Third Parties for advertising purposes.
Why it matters: If you consent, some of your data may be processed and shared with Third Parties for advertising, potentially exposing your information to more entities than expected.
Additionally, provided you opt in, we may Process and share some data with Third Parties 2 for advertising purposes.
Section 1 Data Collection and Processing, paragraph 1 · Citation strength: strong
medium90% confidence
Data shared with parent company employees for support services
Your data may occasionally be handled by a select number of employees who are part of the parent company for support services.
Why it matters: Your data might be accessed by employees of the parent company for support services, introducing another layer of access to your personal information.
Occasionally, your data may be handled by a select number of employees who are part of our parent company for support services.
Section 2 Data Sharing, paragraph 1 · Citation strength: strong
medium90% confidence
Data sharing for asset sale, merger or bankruptcy
Some of your data may be shared in connection with an asset sale, merger or bankruptcy.
Why it matters: Your data could be transferred to another entity if the company undergoes an asset sale, merger, or bankruptcy, potentially changing how your data is handled.
We may share some of your data in connection with an asset sale, merger or bankruptcy.
Section 2 Data Sharing, paragraph 2 · Citation strength: strong
Cancellation and Renewal
All clear
Terms related to how subscriptions and services can be canceled or renewed.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
All clear
Less obvious clauses that may be to your detriment.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
3 findings
Commitments and features that work in your favor.
Protection95% confidence
Option to opt out of marketing communications and texts
You can opt out of receiving texts or marketing communications at any time.
Why it helps: You have control over receiving unwanted marketing messages, enhancing your privacy and reducing unsolicited communications.
You can opt out of receiving texts or marketing communications at any time.
Section 1 Data Collection and Processing, paragraph 1 · Citation strength: strong
Protection95% confidence
No recording of video or audio sessions without consent
The company does not record video or audio sessions with Therapists, unless you consent to such recording.
Why it helps: Your private video and audio therapy sessions are not recorded without your explicit permission, ensuring confidentiality.
We do not record the video or audio sessions with Therapists, unless you consent to such recording.
"Therapy Data" What is collected:, paragraph 1 · Citation strength: strong
Protection95% confidence
No sharing of therapy data with Third Party advertisers
The company states it does not share any data or information shared with your Therapist with any Third Party advertisers.
Why it helps: Your sensitive therapy communications and personal information shared with your therapist will not be disclosed to third-party advertisers, maintaining the confidentiality of your therapy.
To be clear, we don't share any data or information you share with your Therapist with any Third Party advertisers.
Section 2 Data Sharing, paragraph 8 · Citation strength: strong
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