Snapshot of the source text at fetch time — not a live mirror of the policy page.
Plain-English summary
Booking.com can monitor and record customer service calls for quality control, legal claims, and fraud investigations, with recordings potentially kept longer than 30 days (**risk_flags-1**).
Your data may be transferred to and stored in countries with different data protection laws, although Booking.com states it implements safeguards (**risk_flags-2**).
When you make a reservation, Booking.com collects initial personal data which can expand to sensitive details like identification information for certain bookings (**data_use-1**). The platform also automatically collects device and usage data (**data_use-2**).
Your information will be used to send you personalized marketing messages, based on your interactions and behavioral data, which you can opt-out of (**data_use-3**).
Booking.com shares your reservation details, including personal and payment information, with third-party trip providers to complete your booking. Summary information about your account and booking history may also be shared (**data_use-4**).
If you provide personal data for others, you are responsible for informing them about Booking.com's data use practices (**gotchas-1**). Booking.com reserves the right to block communications on its platform that it deems malicious or risky (**gotchas-2**).
Any information you provide directly to car rental companies will be subject to their own privacy policies and terms, separate from Booking.com's policy (**gotchas-3**).
90% confidence
Risk Flags
Critical issues that may have a severe impact on the user.
high95% confidence confidence
Data transferred outside your country or region may not have the same data protection laws
Data collected from you may be accessed, transferred, or stored in countries with different data protection laws than your own. Booking.com applies safeguards to ensure cross-border transfers comply with applicable law and aims for a comparable level of protection.
Why it matters: Your personal data might be sent to or stored in countries that do not have the same data protection laws as your home country, which could potentially expose your data to different privacy standards. However, Booking.com states it puts safeguards in place to try and ensure similar protection.
Booking.com is a business that connects travelers and partners around the world. The data that we collect from you, as described in this privacy notice, could be accessible from, transferred to, or stored in countries that may not have the same data protection laws as those of the country in which you initially provided the information. In any case, we apply appropriate safeguards to make sure that cross-border transfers of personal data comply with applicable law and seek to ensure that your data continues to receive a comparable level of protection.
Safeguards for international transfers of personal data, paragraph 1 · Citation strength: strong
Data Use
How the company uses your personal data.
low95% confidence confidence
Collection of personal data for trip reservations
When you make a trip reservation, Booking.com collects your name and email address, and potentially your home address, telephone number, payment information, date of birth, current location, travel purpose, co-traveler names and birth dates, and preferences like dietary or accessibility requirements. For flights and certain attractions, passport or national ID information may also be collected for online check-in.
Why it matters: Making a trip reservation requires you to provide basic personal information like your name and email. Depending on the type of booking, you might also need to share more sensitive details such as your home address, payment information, date of birth, and identification documents for yourself and those traveling with you.
When you make a trip reservation, we ask for your name and email address. Depending on the nature of the trip reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location, whether you’re traveling for work purposes, the names and dates of birth of the people traveling with you, and any preferences you may indicate (such as dietary or accessibility requirements). For reservations for flights and certain attractions, we may be required to collect additional information from you and your co-travelers, such as passport or national ID information. This may also be necessary for online check-in.
Personal data you give to us, paragraph 1 · Citation strength: strong
low95% confidence confidence
Automatic data collection when using the platform
Booking.com automatically collects certain information when you use their platform, including your IP address, usage dates and times, clicks and page views, referral information, device details (OS, browser/app version, language settings), mobile device identifier, and mobile app operation data like crashes.
Why it matters: When you use Booking.com's platform, information about your device, how you use the app or website, and your location may be collected automatically, even if you don't make a reservation.
* IP address * Usage dates and times * Clicks and page views on our platform * Referral information when you are redirected to our platform by a third party * Device details (OS, browser/app version, language settings) * Mobile device identifier (when using our mobile apps) * Mobile app operation (and performance), including crashes
Personal data we collect automatically, paragraph 2 · Citation strength: strong
medium95% confidence confidence
Use of your data for personalized marketing messages
Booking.com uses your information to send personalized marketing messages, including promotions, benefits, travel experiences, surveys, and updates, through various channels like push notifications, SMS, in-app notifications, or emails. They may use your interactions with their platform, previous reservations, and behavioral data collected via cookies for personalization.
Why it matters: You will receive targeted marketing communications, which may be based on your past activities and preferences on the platform. You have the option to unsubscribe from these messages.
To send you personalized marketing messages, including promotions, Genius-related benefits and other rewards, travel experiences, surveys, and other updates about Booking.com-related products and services. These can be via push notifications, SMS and other messaging applications, notifications in our app, or emails. You always have the option to unsubscribe from marketing messages. For example, you can unsubscribe from receiving email marketing communications at any time by selecting the “Unsubscribe” link included in each communication, or you can manage your preferences via your account settings.
We use your information for marketing activities, including:, paragraph 2 · Citation strength: strong
medium95% confidence confidence
Data sharing with Strategic Partners for reservations and fraud prevention
Booking.com works with many strategic partners for distributing and advertising services. If you book through a partner's platform operating with Booking.com, the partner sends reservation details for processing. If you book on a partner's own website/app, they forward your personal data to Booking.com to finalize the reservation. Booking.com may also exchange user information with strategic partners for fraud detection and prevention when necessary.
Why it matters: Your personal data will be shared with strategic partners if you make a reservation through them, either directly or via a Booking.com-powered site. This sharing helps to complete your booking and may also occur for fraud prevention purposes.
For fraud detection and prevention purposes, we may also exchange information about our users with strategic partners – but only when strictly necessary.
* Whether your account is verified, paragraph 10 · Citation strength: strong
Cancellation and Renewal
About subscription cancellation, account deletion, and renewal.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Potentially overlooked clauses that may be not in the user's favor.
medium90% confidence confidence
Responsibility for informing others when providing their personal data
You are responsible for notifying other individuals when you provide their personal information through Booking.com's platform. They must understand how Booking.com uses their data as detailed in the privacy notice.
Why it matters: If you input personal data for others (e.g., travel companions) into Booking.com's platform, it is your responsibility to inform them and ensure they understand how their data will be used, per the privacy policy.
You're responsible for notifying others when you provide their information through our platform. Ensure they understand how Booking.com uses their personal data, as detailed in this privacy notice.
Personal data you give us about others, paragraph 2 · Citation strength: strong
medium90% confidence confidence
Booking.com can block communications it deems malicious or spam
Booking.com reserves the right, at its sole discretion, to block communications on its platform that it believes may contain malicious content or spam, or pose a risk to users, trip providers, or Booking.com.
Why it matters: Messages you send through Booking.com's communication services, such as email and chat with trip providers, may be blocked if Booking.com determines they contain malicious content, spam, or pose a risk.
Our platform includes communication services such as email and chat, allowing you to easily contact the booked trip provider. You may use these services to discuss specifics of your reservation such as available parking at the accommodation. We collect and process data from these communications. Note that we reserve the right, at our sole discretion, to block the delivery of communications that we believe might contain malicious content or spam, or pose a risk to you, trip providers, Booking.com, or others.
Personal data we collect automatically, paragraph 8 · Citation strength: strong
medium90% confidence confidence
Third-party car rental companies have their own privacy policies
Car rental companies may ask for additional personal data. Any information provided directly to these companies will be stored and used according to their own privacy notice(s) and terms and conditions.
Why it matters: If you rent a car through Booking.com, the car rental company may request additional personal data and will handle all information you provide to them under their separate privacy policy and terms. This means Booking.com's privacy policy may not fully cover how your data is used by the car rental company.
Car rental companies may also ask for additional personal data, for example, to provide additional services or to comply with local restrictions. Be aware that any information you provide directly to the company/companies supplying your car and/or related products will be stored and used in accordance with their own privacy notice(s) and terms and conditions.
Information regarding specific markets and products & services, paragraph 8 · Citation strength: strong
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