Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The Privacy Policy states that its English version prevails over other translations, which could lead to misunderstandings for users relying on non-English versions (risk_flags-1, risk_flags-2). Users' consent to data sharing with affiliates is implied when they provide personal data, potentially without full awareness of the scope of these disclosures (risk_flags-3). A broad range of personal and technical data is collected, including sensitive information like payment details and voice chat, increasing privacy exposure risk (data_use-1, data_use-2). Moreover, user-posted content in public communication areas is viewable by anyone, including non-users, and can be shared or forwarded by others without control (risk_flags-4, risk_flags-5, risk_flags-6). Personal data may also be shared with governmental authorities under certain conditions (risk_flags-7). Interactions with third-party services are governed by their own privacy policies (gotchas-1), and cookies are used for targeted advertising (gotchas-2).
89% confidence
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Risk Flags
Critical issues that may result in significant harm to the user. These are often difficult to reverse.
high95% confidence
English version of Privacy Policy prevails over other languages
If there is any difference between the English version and other language versions of the Privacy Policy, the English version shall prevail, subject to applicable laws and regulations.
Why it matters: Users who rely on non-English versions of the Privacy Policy might be subject to terms that differ from what they understood, as the English version is the authoritative text.
If there is any difference between the English version and other language versions, then the English version, subject to applicable laws and regulations, shall prevail.
The Privacy Policy may be translated into other languages, and the English version prevails in case of differences, under applicable laws and regulations.
Why it matters: Users might miss important updates to the policy if they are relying solely on a translated version, which could contradict the legally binding English version.
NOTE: We may translate this Privacy Policy into other languages. If there is any difference between the English version and other language versions, then the English version, subject to applicable laws and regulations, shall prevail.
By providing personal data, users acknowledge they have foreseen specific disclosures of their information to subsidiaries or affiliates for various purposes.
Why it matters: Users automatically agree to specific data sharing practices when they provide their personal data, potentially without fully understanding the scope of these disclosures.
You acknowledge that you have foreseen the occurrence of such disclosure when you provide your personal data.
**6. INFORMATION SHARING**, paragraph 1 · Citation strength: strong
high95% confidence
User-posted data in communication areas is publicly viewable
Any data posted by users to message boards, communities, forums, or other chat areas within the services is publicly viewable.
Why it matters: Users' personal or sensitive information, if shared in public communication areas, can be viewed by anyone, leading to potential privacy exposure and misuse.
You acknowledge and agree that our services may also include message boards, communities, forums, and/or other chat areas, where users may exchange ideas or communicate with other users, and that any data you post to any communication area is publicly viewable.
**6. INFORMATION SHARING**, paragraph 3 · Citation strength: strong
high90% confidence
Public information can be seen by anyone, including non-users
Public information published by users can be seen by anyone, including users without an account, whether within or outside of the products.
Why it matters: Information users intend to share within the service's community might become publicly accessible and viewable by a broad audience, including those who don't have an account.
You further confirm that public information published by you can be seen by anyone (including users without an account), whether it be within or outside of our products.
**6. INFORMATION SHARING**, paragraph 6 · Citation strength: strong
high90% confidence
User activity can be shared or forwarded by others
People who can see user activity on community forum services have the option to share it with others in and outside of the products. This includes downloading, screenshotting, forwarding posts, or sharing content on other social networks.
Why it matters: User-generated content and activity can be easily redistributed beyond the original platform, potentially leading to widespread sharing of personal information or content without full control.
People who can see your activity on our community forum service(s) have the option to share it with others in and outside of our products. For example, when you publish or share a post, other users can download, screenshot, or forward it to others within and outside of our products, or share such content on other social networks such as Facebook and X.
**6. INFORMATION SHARING**, paragraph 9 · Citation strength: strong
high85% confidence
Personal data may be provided to governmental authorities
A portion of users' personal data may be provided to governmental authorities as requested by applicable laws and regulations, or if it is deemed in the public interest.
Why it matters: User data may be disclosed to government entities without direct user consent if legally required or considered to be in the public interest, potentially impacting privacy and legal standing.
We may provide a certain portion of your personal data to governmental authorities as so requested according to applicable laws and regulations, or where it is in the public interest to do so.
**6. INFORMATION SHARING**, paragraph 11 · Citation strength: strong
Data Use
This section outlines how data is collected, processed, and shared, focusing on user privacy implications.
medium95% confidence
Collection of various personal data categories
The service may collect contact information, identifiers, service account information, date of birth, connected social media account information, personal profile information, game data, chat data, community forum information, user generated content, user service information, survey information, activity participation information, IP address and device data, advertising information, payment data, PayPal account information, inferences, and voice chat data.
Why it matters: A wide range of personal information, including sensitive data such as payment details and voice chat, is collected, potentially increasing the risk of privacy exposure if data is compromised or misused.
Additionally, after taking appropriate technical security measures (such as encryption and hashing) to de-identify or pseudonymise your email address (including email address collected from third party social media providers when you log in via your social media account(s)), we may use your de-identified or pseudonymized email address to track the success of our advertising and marketing programs.
**1. WHAT DATA WE COLLECT AND PROCESS**, paragraph 16 · Citation strength: strong
medium90% confidence
Automatic collection of device and usage data
The service automatically collects device-related data, cookies data, data related to bugs/errors/crashes, security-related data, and services interaction and usage data.
Why it matters: Extensive technical and usage data is automatically gathered, which could be used for tracking, profiling, or troubleshooting, potentially without explicit immediate consent for each instance of data collection.
v. **Services interaction and/or usage data.** This includes the pages and other content you view, the URL of the website from which you came to our sites, any content you post, the dates and times of your visits, the types of content you search for, view, or interact with, the features you use, the actions you take, the people or accounts you interact with, and when, how often, and for how long.
**B. Data We Automatically Collect**, paragraph 5 · Citation strength: strong
medium85% confidence
Data from third parties is automatically collected
Data we receive from third-party applications when linked to our services (e.g., via social media logins like Facebook, X, Google, or Apple) and third-party data for message push, security assurance, and statistical analysis purposes are automatically collected.
Why it matters: Information from other linked accounts and third-party providers becomes part of the collected data, potentially expanding the scope of personal information held by the service beyond what users directly provide.
**Data shared with us by third parties.** This includes (i) data we receive from third-party applications when you link them to our services, such as when you make a third-party login via Facebook, X, Google, or Apple, and (ii) third-party data for message push, security assurance, and statistical analysis purposes.
**B. Data We Automatically Collect**, paragraph 7 · Citation strength: strong
Cancellation and Renewal
Details how and when users can cancel services, subscriptions, or automatic renewals, and any associated conditions for refunds or continued access.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Potentially overlooked clauses that may have unintended consequences for the user.
low90% confidence
Usage of third-party services on the platform is subject to their privacy policies
When users interact with third-party services available on the platform, such as social media widgets or login mechanisms, this Privacy Policy does not apply, and those services are subject to their respective third-party privacy policies.
Why it matters: Users need to be aware that their privacy on integrated third-party services is not covered by this policy and they should review external privacy policies to understand data handling practices.
When you use or interact with third-party services that may be available on our services, such as third-party social media widgets, share buttons, and/or login mechanisms, **this Privacy Policy does not and will not extend to such services/features, which will be subject to the respective third-party privacy policies.**
**B. Data We Automatically Collect**, paragraph 10 · Citation strength: strong
low90% confidence
Use of cookies for advertising
Cookies and similar technologies may be used to deliver advertising relevant to the user's interests, based on provided data.
Why it matters: Users will receive targeted advertisements based on their data collected through cookies, which might feel intrusive or irrelevant.
deliver advertising: to help us provide you with advertising that we believe is relevant to you or of interest to you, on the basis of the data you provide; and/or
**5. COOKIES AND SIMILAR TECHNOLOGIES**, paragraph 5 · Citation strength: strong
Protections
These clauses or features are beneficial to the user and are designed to protect their rights or provide recourse.
Protection85% confidence
Optional age verification and birthday information
Users may need to provide their date of birth for age verification or screening purposes, and can choose to provide their birthday for gifts or benefits.
Why it helps: This allows users to maintain some control over their birthday information, providing it only if they wish to receive benefits, while also complying with age-related regulations.
Where applicable, you may need to provide us your date of birth for age verification or screening purposes and / or your birthday when you apply for birthday gifts or other benefits available on our services. You may choose to provide us your birthday in your user profile.
**1. WHAT DATA WE COLLECT AND PROCESS**, paragraph 5 · Citation strength: strong
Protection90% confidence
Opt-out of model training
Users can opt-out of having their user-generated input, such as chat data, used to train and improve AI models, with no effect on existing gameplay.
Why it helps: This gives users control over whether their chat data contributes to AI model training, offering a way to protect privacy concerning their communications while ensuring their gaming experience remains unaffected.
**Like many AI-powered experiences, we may use your user-generated input such as chat data to train and improve the model that we use to provide our Services. We do not use personal information of users in the US who are identified as children (as defined in COPPA) for model training. You can opt-out of model training anytime in the settings or, if unavailable, by contacting us at**[**privacy@hoyoverse.com**](http://mailto:privacy@hoyoverse.com/)**. Opting out will not affect your existing gameplay.**
Users can opt-out of receiving advertisements, marketing, or promotional communications by following instructions in the communication or adjusting app settings.
Why it helps: This allows users to control the marketing messages they receive, reducing unsolicited communications and enhancing their privacy preferences.
Pertaining to the advertisements, marketing or promotional communications, you may be able to opt-out of receiving such communications in accordance with the instructions contained in the communication, such as email, online communication channels, or other contact methods provided by us. For example, you may opt-out the out-of-game push notifications on mobile applications by checking the settings and turning off the "allow notifications" (iOS/Android).
**3. LEGAL BASIS OF OUR DATA COLLECTION AND PROCESSING**, paragraph 12 · Citation strength: strong
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