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Plain-English summary
Intuit's privacy practices include using your data across different products for a unified experience (data_use-1), which could lead to personalized recommendations and ads (data_use-6). They collect various sensitive data points including identity verification information (data_use-2), and communications via recordings, chats, and images (data_use-3). Intuit may also collect your precise location and device motion information (data_use-4), and uses session-replay technologies to capture your interactions on their services (data_use-5). If you are part of a business account, the business owner or administrator holds significant control over your account and personal information (risk_flags-1), and Intuit explicitly disclaims responsibility for these other businesses' privacy practices (risk_flags-2). Furthermore, your personal information may be input into the Intuit Platform by other users or businesses (risk_flags-3). Intuit clarifies that it is not responsible for how other data controllers process your information (gotchas-1) and that different privacy statements apply when Intuit acts as a data processor (gotchas-2). The company ensures that biometric data will only be collected with prior notice and consent (gotchas-3).
89% confidence
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Risk Flags
Clauses that signal a potential for significant user harm, hard-to-reverse situations, or pose a notable risk to privacy, data security, or autonomy.
high95% confidence confidence
Loss of Access and Control with Business Accounts
If granted access to a business account, the business owner or administrator can control and administer your account details, including deciding your access rights and making decisions about your personal information, such as payroll details.
Why it matters: This means a business owner or administrator could restrict your access to information or make decisions about your personal data without your direct control.
Some experiences and services within the Intuit Platform allow you to interact with a business (such as your employer). If you are granted access to a business account (for example, in QuickBooks), the business owner or a designated administrator may control and administer details of your account, for example, by deciding your access rights; making decisions about your personal information (such as details about your payroll); or requiring you to take certain actions (for example, use location tracking to clock in for a shift). If the owner or designated administrator changes your access rights, then you may lose access to the information the business controls.
No Responsibility for Third-Party Business Privacy Practices
Intuit explicitly states it is not responsible for the privacy or security practices of other businesses, and your use of the Intuit Platform as part of a business account may be subject to that business’s policies, which could differ from Intuit's Privacy Statement.
Why it matters: Your personal information may be handled according to a business's privacy policies, which Intuit is not responsible for, potentially exposing you to different data handling practices.
Your use of the Intuit Platform as part of a business account may be subject to the business’s policies, which may differ from this Privacy Statement. We are not responsible for the privacy or security practices of other businesses, and you should consider both the business’s policies and whether you are comfortable giving the business access to your personal information before connecting to their services.
Other users and businesses may input personal information about you into the Intuit Platform, for example, if an Intuit customer shares your information to use and benefit from the Platform.
Why it matters: Your personal information could be shared with Intuit by other users or businesses without your direct involvement in providing that information.
The Intuit Platform is designed to help you connect with other people and businesses. As a result of those connections, others may be able to input personal information about you, including other customers using the Intuit Platform. For example, an Intuit customer may share personal information about you with us in order to use and benefit from the Intuit Platform.
**Information you provide to us**, paragraph 13 · Citation strength: strong
Data Use
Clauses that describe how your data is collected, processed, and shared. These commonly include provisions on third-party sharing, data monetization, and purpose limitation.
medium90% confidence confidence
Aggregated Use of Data Across Intuit Products
When you share data or bring information from third parties, Intuit combines that data to power experiences across the entire Intuit Platform and its products, not just the specific offering you are using.
Why it matters: Data from one Intuit product (e.g., QuickBooks, TurboTax) or a linked third-party service may be used in combination across other Intuit products and features to offer personalized experiences or recommendations.
When we say we process your data as a “platform,” we mean that when you choose to share data with us, or bring over information from third parties (like a bank or loan provider), Intuit uses that data together to power experiences across the Intuit Platform and products, not just within the individual offering(s) you’re using. This means that, for example, we may use your bookkeeping details from QuickBooks, contact and purchase history details from Mailchimp, certain information from TurboTax (with your consent where it's required), and/or recommendations from Credit Karma.
**The Intuit Platform and your personal information**, paragraph 1 · Citation strength: strong
medium95% confidence confidence
Collection of Identity Verification Information
Intuit collects identity verification information including your name, date of birth, social security number, social insurance number, driver’s license number, passport number, and government-issued identification details to verify your identity and help with tax filing.
Why it matters: Sensitive identity documents and numbers are collected and processed by Intuit.
We collect information to verify your identity, including your name, date of birth, social security number, social insurance number, driver’s license number, passport number, government-issued identification details, and similar information to verify your identity and to help you file your tax return.
**Information you provide to us**, paragraph 3 · Citation strength: strong
medium85% confidence confidence
Collection of Communications, Feedback, and Recordings
When you interact with Intuit for support, feedback, surveys, or events, they may collect various forms of personal information you share, including call center recordings, chat records, voicemails, photographs, and video images.
Why it matters: Your communications with Intuit may be recorded and collected, including audio and video, potentially capturing sensitive information in these interactions.
We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, attend our events, participate in product research or training, or otherwise interact or communicate with us. This information may include: call center recordings and call monitoring records, chat and text records, voicemails, photographs, and other audio recordings or video images, including those recorded in and around our physical locations.
**Information you provide to us**, paragraph 4 · Citation strength: strong
medium90% confidence confidence
Collection of Precise Location and Device Motion Information
Certain features in the Intuit Platform may collect your precise location information, device motion information, or both, if you or your organization grants permission through device settings.
Why it matters: Your exact physical location and how your device moves may be tracked by Intuit if permissions are granted, potentially revealing your whereabouts and activities.
Certain features in the Intuit Platform may collect your precise location information, device motion information, or both, if you or your organization grant(s) us permission to do so through your device settings (for example, if you use QuickBooks’ time-tracking service, participate in Karma Drive, or use CK Money to locate nearby ATMs).
**Automatic data collection**, paragraph 4 · Citation strength: strong
medium95% confidence confidence
Use of Session-Replay Technologies to Record User Interactions
Intuit and its service providers may use session-replay technologies, such as FullStory and Medallia, to record users' interactions with the Services, including clicks, touches, mouse movements, scrolls, and keystrokes/key touches.
Why it matters: Your entire interaction with the service, including clicks, typing, and navigation, may be recorded and replayed as a video session by Intuit or its third-party providers.
For example, we may use session-replay technologies, such as those provided by FullStory and Medallia, that employ software code to record users’ interactions with the Services in a manner that allows us to watch video replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls and keystrokes/key touches during those sessions.
**Cookies and similar technologies**, paragraph 1 · Citation strength: strong
medium85% confidence confidence
Use of Personal Information for AI Model Training
Intuit may use your personal information to improve and develop its products and services by training its artificial intelligence models and other machine learning models.
Why it matters: Your personal data contributes to the development and training of Intuit's AI systems.
Improve and develop our products and services by analyzing how they are used and interacted with, by training our artificial intelligence models and other machine learning models, as well as by assessing the use of and interactions with our Platform and certain content our customers send or display through the Platform, including by conducting data analytics to develop insights about you, your needs, and your preferences, so we can make more informed predictions, recommendations, and products for our customers.
* Provide you with support and resolve disputes, paragraph 3 · Citation strength: strong
Cancellation and Renewal
Clauses that describe the policies and procedures for cancelling services, account deletion, and subscription renewals, including any associated fees or data retention policies post-cancellation.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Tricky clauses that may be intentionally vague, difficult to understand, or contain conditions that are not immediately obvious, potentially leading to unexpected outcomes for the user.
low90% confidence confidence
Intuit Not Responsible for Other Data Controllers' Processing Activities
Intuit states it is not responsible for the processing activities of other data controllers, such as your employer or a financial partner, even when they process your personal information. You must contact them directly for questions about their processing and to exercise your privacy rights.
Why it matters: If another entity (like your employer) is also a data controller for your information, you must address privacy concerns and rights directly with them, as Intuit will not take responsibility for their actions.
Intuit is not responsible for other data controllers’ processing activities, and you should contact them directly for questions about how they process your personal information and about how to exercise your privacy rights in relation to such processing.
Scope of this Privacy Statement and our role, paragraph 7 · Citation strength: strong
low90% confidence confidence
Privacy Statement May Not Apply When Intuit Acts as a Processor
This Privacy Statement does not apply to processing activities where Intuit acts as a processor or service provider on behalf of customers. In such cases, the customer's privacy statement applies, and you should contact the customer directly for concerns.
Why it matters: Different privacy rules may govern your data if Intuit is processing it on behalf of another customer, requiring you to consult that customer's privacy statement and direct any privacy questions to them.
When we act as a processor or service provider, the privacy statement of the customer who uses our Services applies, instead of this Privacy Statement, and our processing of such personal information is governed by our agreements with such customers. If you have concerns about personal information that we process on behalf of a customer, or wish to exercise your privacy rights regarding such personal information, please contact the customer directly.
Scope of this Privacy Statement and our role, paragraph 8 · Citation strength: strong
low90% confidence confidence
Biometric Information Collection Requires Notice and Consent
Certain parts of the Intuit Platform use biometric personal information, which will only be collected after providing notice and obtaining your consent.
Why it matters: Intuit may ask for and collect your biometric data, but only after informing you and getting your permission.
Certain parts of the Intuit Platform make use of biometric personal information (“**Biometric Information**“). We will not collect your Biometric Information without first providing notice and obtaining your consent.