Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The privacy policy raises significant concerns regarding the handling of user-generated content and personal data. User content, including sensitive health information, can be publicly displayed and used for marketing and public relations purposes if consent is given (risk_flags-1). Other users have the ability to create and share content about you without your consent. Publicly shared information can be accessed and reshared by third-party services like search engines. Additionally, deleting the app does not automatically delete your account, and personal information may be retained for five years if an account becomes inactive or the app is deleted (gotchas-1, gotchas-2). Data entered into the AI chat tool may be recorded and shared with customer service and vendors (data_use-5), and information shared with vendors via SDKs may be retained for up to 90 days (data_use-6).
90% confidence
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Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
1 finding
Critical issues and red flags in the policy that could lead to significant user harm.
high90% confidence
User content, including personal health information, may be used for marketing without specified consent or limitation.
The policy states that with user consent, the company may use and publicly display a user's pregnancy story or content shared on the App community platform for educational, marketing, and public relations purposes.
Why it matters: Your pregnancy story or content shared on the App community platform, which may contain sensitive personal health information, could be used and publicly displayed for marketing and public relations purposes.
With your consent, we may use and publicly display the pregnancy story or content you choose to share and post on the App community platform for educational, marketing and public relations purposes.
How the policy describes the collection, processing, and sharing of user data.
medium90% confidence
Personal Information, including Health and Well Being Information, is accessed for eligibility checks in refund programs.
In connection with the 9-Cycle Money Back Guarantee Program and the FastPass Program, the company will access your Personal Information, including your Health and Well Being Information, to check your eligibility for the refund program.
Why it matters: Your personal and health information will be reviewed to determine your eligibility for specific refund programs offered by the service.
In connection with the 9-Cycle Money Back Guarantee Program and the FastPass Program, we will access your Personal Information, including your Health and Well Being Information, to check your eligibility for the refund program.
How We Use Your Information, paragraph 4 · Citation strength: strong
medium90% confidence
Personal information may be used for marketing and advertising purposes.
The company may use your Personal Information for marketing and advertising, including sending emails, text messages, push notifications, and in-app messages about products, services, features, offers, promotions, sweepstakes, news, and events.
Why it matters: Your personal information may be used to send you various marketing and advertising communications, such as emails, texts, and in-app messages.
We may use your Personal Information to market to you and for advertising purposes. This may include sending emails, text messages, push notifications, and in-app messages or other communications and marketing or advertising products, services, features, offers, promotions, sweepstakes, news, and events.
How We Use Your Information, paragraph 14 · Citation strength: strong
medium90% confidence
Information entered into the AI chat tool may be recorded and shared with customer service and vendors.
When users interact with Ask AI, the information provided, including chat logs and voluntarily shared Personal Information, may be recorded, stored on secure servers, and transmitted to customer service teams and integrated vendors to enhance and improve the AI tool.
Why it matters: Your conversations and personal information shared with the AI chat tool may be recorded, stored, and shared with customer service and third-party vendors for improving the AI's functionality.
When you interact with Ask AI, the information you provide may be recorded and stored on secure servers to enhance the functionality of Ask AI and improve the overall user experience. This data, including chat logs and Personal Information you voluntarily share with Ask AI, may be transmitted to our customer service teams and vendors whose services are integrated into the tool, including to improve your conversation experience with Ask AI.
Information shared with vendors via SDK may be retained for up to 90 days.
Data shared through the Braze SDK, which is used for personalizing user experience and sending communications, may remain in Braze's internal systems for up to 90 days.
Why it matters: Personal information shared via the Braze SDK, used for personalized communications, may be stored in Braze's systems for up to 90 days.
Data shared through this SDK may remain in Braze’s internal systems for up to 90 days.
Cookies, Software Development Kits, and Other Technologies, paragraph 2 · Citation strength: strong
Cancellation & Renewal
All clear
Terms related to subscription, cancellation, and renewal policies.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
2 findings
Potentially overlooked clauses that could be unfavorable to users.
medium95% confidence
Deletion of the app does not automatically delete your account.
Deleting the app from your device does not mean your account is deleted; you must contact customer support to delete your account.
Why it matters: Removing the app from your device will not delete your account or associated data; you must actively contact customer support to ensure your account is deleted.
If you choose to delete the App from your device (note that deletion of the App does not mean that your account is deleted – please contact us at support@premom.com if you wish to delete your account) or your account becomes inactive, we will retain your Personal Information for a period of five (5) years in case you decide to re-activate the Services or re-install the App.
Retention of Your Personal Information, paragraph 2 · Citation strength: strong
medium90% confidence
Personal Information is retained for five years if the account becomes inactive or the app is deleted.
If you delete the App from your device or your account becomes inactive, the company will retain your Personal Information for a period of five years in case you decide to re-activate the Services or re-install the App.
Why it matters: Even if you stop using the app or delete it from your device, your personal information will be kept for five years, potentially allowing the company to retain access to your data for an extended period.
If you choose to delete the App from your device (note that deletion of the App does not mean that your account is deleted – please contact us at support@premom.com if you wish to delete your account) or your account becomes inactive, we will retain your Personal Information for a period of five (5) years in case you decide to re-activate the Services or re-install the App. We have determined that this retention period is appropriate taking into account the factors described above and based on our experience with our App users, in order to secure your smooth experience with our App functions.
Retention of Your Personal Information, paragraph 2 · Citation strength: strong
Protections
2 findings
Commitments and features that protect user interests.
Protection95% confidence
Users can delete their account and personal information at any time.
You have the ability to delete your account and erase your Personal Information at any time by contacting the company at support@premom.com.
Why it helps: This provides users with direct control over their data, allowing them to remove their personal information and account whenever they choose.
You may delete your account and erase your Personal Information at any time by contacting us at support@premom.com.
Retention of Your Personal Information, paragraph 3 · Citation strength: strong
Protection95% confidence
Under-13 users in the US are not eligible to use services, and their data will be deleted.
Children under the age of 13 in the United States are not eligible to use the Services, and the company asks that they do not submit any Personal Information. If aware of anyone under 13 using the Services, the company will delete their Personal Information and/or account.
Why it helps: This protection helps prevent the collection of personal information from young children, safeguarding their privacy online.
Children are not eligible to use the Services and we ask that people under the age of 13 do not submit any Personal Information to us. If you are aware of anyone under 13 using the Services, please contact us at support@premom.com and we will take the required steps to delete their Personal Information and (or) delete their account.
Information Security, paragraph 5 · Citation strength: strong
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