GOG.com
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Source provenance
Verified official sourceSnapshot hash 67e627ddd968f97cef59cd811b2486f7c7925269e42e7c28b9475674ed53db7d
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
GOG.com's user agreement contains several clauses that could impact users. Notably, if the company terminates your account due to a breach of the agreement, you may lose access to your purchased content without a refund (risk_flags-1). Any Store Credit or Bonus Codes received are not refundable, transferable, or exchangeable for cash (risk_flags-2). Additionally, using beta software is at your own risk, as the company will not be liable for any issues it causes (risk_flags-3). Finally, any feedback or suggestions you provide may be used by the company without compensation (gotchas-1).
89% confidence
Critical issues and red flags that could lead to significant harm or loss.
If GOG.com terminates or suspends your access to their services and content due to a breach of the agreement, they are not obligated to offer refunds or payments for purchased content.
Account termination without notice
Why it matters: If your account is terminated due to a breach of the agreement, you may lose access to all purchased GOG content without any refund or compensation.
obligations to you – including to offer refunds or
Store Credit and Bonus Codes received are non-refundable, non-transferable, have no cash value, are not exchangeable for cash, and do not constitute personal property rights.
Why it matters: You cannot convert Store Credit or Bonus Codes to cash, transfer them to another user, or receive a refund for them, limiting their utility to GOG.com purchases only.
no value outside GOG .com and can only be used to
Beta software offered is provided 'as is' without additional promises or liability if it is incomplete, doesn't work fully, or causes issues.
Why it matters: You assume the risk of using incomplete or faulty beta software, and the company will not be liable for any problems it causes.
complete yet.
How your data is collected, used, and shared.
Terms related to subscription cancellations, service renewals, and termination policies.
Potentially overlooked clauses that could be unfavorable or restrictive.
The company does not have to use or accept user feedback and suggestions, and users will not be owed anything (financially or otherwise) regarding them.
Why it matters: Any feedback or suggestions you provide may be used by the company without any obligation to compensate you financially or otherwise.
anything (financially or otherwise) regarding them.
Clauses identified as beneficial or protective of the user.
Users between 13 and 18, or under the age of adulthood in their country, must have a parent or guardian review and approve the agreement on their behalf to use GOG.com.
Why it helps: This ensures that minors have parental oversight and approval before engaging with the platform, providing an extra layer of protection for younger users.
cannot legally enter into contracts like this Agreement).
If you pay more for a game in your local currency than its US price due to region-based pricing, the company will refund the difference as Store Credit.
Why it helps: This commitment helps to equalize pricing across different regions, ensuring users are not unfairly charged more based on their location.
be added to your accoun t in Store Credit in the currency
You can receive a full refund if you have genuine significant technical issues with GOG content within 30 days of purchase, provided GOG Customer Support has a reasonable time to resolve the issue.
Why it helps: This provides a safety net for users, ensuring they are not stuck with unusable content due to technical problems, and allows for recourse if the product is defective.
starts running from the date of exchange).
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