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Plain-English summary
Hyatt's privacy policy includes several concerning data collection and sharing practices. They may collect biometric and health-related or religious information (risk_flags-1), and record customer service calls and use CCTV at properties (risk_flags-2). Your information may be shared with unaffiliated third parties for services and will be subject to their privacy policies (risk_flags-3). Additionally, your personal information may be shared with other companies for consumer insights and combined data use (risk_flags-4). When you interact with Hyatt, you consent to these practices (gotchas-1), and you are responsible for informing third parties whose data you provide to Hyatt about these terms (gotchas-2). Hyatt also collects device, internet, and network activity (data_use-1), precise geolocation (data_use-2), and generates inferences about your preferences (data_use-3) to serve targeted advertising (data_use-4).
88% confidence
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Risks
Potentially harmful clauses or practices, including those that may be one-sided, difficult to reverse, or could lead to unexpected costs or privacy issues.
medium95% confidence confidence
Collection and Processing of Biometric and Health/Sensitive Information
The policy states that biometric information (like facial recognition data) and health-related or religious information (for special requests) may be collected. This type of information is considered Sensitive Personal Information.
Why it matters: Hyatt may collect biometric information, including facial recognition data, and sensitive health-related or religious information you provide for special requests, which could reduce your privacy.
We may collect Sensitive Personal Information such as health-related or religion information you provide us to fulfil special requests (e.g., health or religious conditions that require specific accommodation or services), or biometric information, such as information used for facial recognition
**3 Information We May Collect**, paragraph 2 · Citation strength: strong
medium90% confidence confidence
Use of CCTV and Recording of Customer Service Calls
Hyatt may record customer service calls and use Closed Circuit Television (CCTV) cameras at its properties, which could include your voice and image.
Why it matters: Your customer service calls may be recorded, and your image and voice could be captured by CCTV cameras at Hyatt properties, reducing your privacy.
We may record our customer service calls and security footage of our properties, which may include your voice and/or image
**3 Information We May Collect**, paragraph 2 · Citation strength: strong
medium95% confidence confidence
Data Sharing with Unaffiliated Third Parties for Services
When making requests for reservations or other services with third parties not affiliated with Hyatt, such as non-Hyatt hotels or Lindblad Expeditions, Hyatt will pass your request information and World of Hyatt account details to these third parties. This shared information will be handled according to their privacy policies, not Hyatt’s.
Why it matters: When you book reservations or request services from third parties through Hyatt (e.g., non-Hyatt hotels), your information will be shared with them and governed by their privacy policies, not Hyatt's, potentially exposing your data to different privacy standards.
Where you make such a request, we will pass information about your request that you provide to us, along with information about your World of Hyatt account, to the third party. The information we provide to these third parties will be handled in accordance with their own privacy policies and procedures, and not Hyatt’s.
**6 Disclosures of your Personal Information**, paragraph 12 · Citation strength: strong
medium90% confidence confidence
Sharing for Consumer Insights and Combined Data Use
Hyatt may disclose your personal information to other companies that also hold information about you. These companies may combine the information to better understand your preferences and interests, which allows both Hyatt and the other companies to serve you better.
Why it matters: Your personal information may be shared with other companies that could combine it with data they already hold about you to create more detailed profiles, potentially increasing targeting and reducing privacy.
Where we hold Personal Information about you, we may disclose this Personal Information to other companies that may also hold information about you. These companies may combine the information in order to better understand your preferences and interests, thereby enabling them and us to serve you better.
**6 Disclosures of your Personal Information**, paragraph 14 · Citation strength: strong
Data Use & Sharing
How the service collects, uses, and shares your personal information, including for purposes like advertising, monetization, or with third parties.
low95% confidence confidence
Collection of Device, Internet & Network Activity
Hyatt may collect various types of Device, Internet & Network Activity, including IP addresses, information from devices connected to Wi-Fi networks at properties, websites visited on Wi-Fi, and data from cookies and related technologies about online interactions, device details, and browsing history.
Why it matters: Hyatt collects extensive data about your online activity and devices, including IP addresses and browsing history while using their Wi-Fi, which contributes to a detailed profile of your online behavior.
We may collect the Internet Protocol (“IP”) address automatically assigned to your computer or device each time you interact with us online. We may also collect information from your devices if they connect to, or are detected by, the wireless networks at our properties. We or our vendors might also collect information about how you use Wi-Fi networks and other services, such as the websites you visit while using our Wi-Fi network. We also use cookies and related technologies to collect information related to how you interact with our Websites, Applications, and online content.
**3 Information We May Collect**, paragraph 2 · Citation strength: strong
low85% confidence confidence
Collection of Precise Geolocation Information
The policy states that Hyatt may automatically collect information about your precise geolocation when you access its website or application, to the extent permitted by applicable law.
Why it matters: Hyatt may automatically collect your precise location data when you use their website or app, potentially revealing where you are in real-time.
We may automatically collect information about your precise geolocation when you access the Website or Application to the extent permitted by applicable law.
**3 Information We May Collect**, paragraph 2 · Citation strength: strong
low90% confidence confidence
Collection of Preferences and Inferences
Hyatt may collect your preferences or make inferences about you, reflecting what they believe to be your preferences, characteristics, and predispositions, based on other Personal Information they have.
Why it matters: Hyatt may generate inferences about your preferences and characteristics based on your collected personal information, which could be used to target you or shape your experience.
We may collect your preferences or make inferences about you, reflecting what we believe to be your preferences, characteristics, and predispositions, based on other Personal Information we have
**3 Information We May Collect**, paragraph 2 · Citation strength: strong
low95% confidence confidence
Targeted Advertising and Marketing
Hyatt conducts marketing and sales promotions and serves targeted advertising for products, services, events, or promotions you might be interested in, including those from the Hyatt Group and other parties. These advertisements may be based on information collected by Hyatt or third parties, and your activities on Hyatt's or third-party websites.
Why it matters: Hyatt and its partners use your personal information and online activity to serve you targeted advertising and marketing, which could lead to increased promotional content.
Where permitted by law, we may work with other companies to serve advertisements or marketing that we think you may find relevant and useful. This may include advertisements displayed on our own Websites or Applications, contained in emails or other communications sent by us, or advertisements from us displayed on other companies' websites.
**5 How We Use Your Information**, paragraph 2 · Citation strength: strong
Cancellation & Renewal
Terms related to subscription cancellations, service renewals, and associated billing or refund policies.
Not clearly stated: No information regarding cancellation or renewal policies was clearly stated in the provided text.
Gotchas
Less obvious clauses that may be overlooked but can have significant implications for users.
low95% confidence confidence
Consent to Information Processing by Interacting with Hyatt
By interacting with Hyatt, users understand and consent to the collection, use, and sharing of their personal information according to the policy.
Why it matters: Your continued use of Hyatt's services implies your consent to their collection, use, and sharing of your personal information as described in their policy.
As one of our guests or someone else with whom we interact, you understand and consent that we may collect, use, and share your personal information in accordance with this Policy.
**Privacy Policy for Guests**, paragraph 4 · Citation strength: strong
low95% confidence confidence
Responsibility for Third-Party Personal Information
If you provide Hyatt with personal information about another person, you are responsible for ensuring that person acknowledges and is aware of this Policy, including how their information may be used.
Why it matters: You are responsible for ensuring any third party whose personal information you provide to Hyatt is aware of and acknowledges this Policy, and understands how their information will be used.
Where you provide to us personal information about another person, you should ensure that person acknowledges this Policy and, in particular, tell him/her how we may use his/her information. You should remind that person to read this Policy in advance and may also give him/her a copy of this Policy.
**Privacy Policy for Guests**, paragraph 5 · Citation strength: strong
Protections
User-friendly clauses and beneficial practices that enhance user control, privacy, or provide safeguards.
Not clearly stated: No protective clauses for consumer benefit were clearly stated in the provided text.
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