Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Kaiser Permanente's privacy policy indicates some concerning data practices. The confidentiality of communications via the Site, internet, text, or email cannot be guaranteed (risk_flags-0001). Third-party advertising partners may use your information for their own purposes (risk_flags-0002), and your interactions on the site may be recorded and replayed using session replay technology (risk_flags-0003). Additionally, if you use the chatbot service, personal information you provide and chat transcripts will be shared with third-party service providers (risk_flags-0004). The site also does not honor browser 'Do Not Track' signals (data_use-0001), and your personal information may be disclosed to third parties for various business services (data_use-0002).
90% confidence
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Risk Flags
Critical terms that can significantly impact user rights or privacy.
high95% confidence confidence
Confidentiality of Communications Not Guaranteed
The confidentiality of any communication or material transmitted to or from Kaiser Permanente via the Site by Internet, text message or email cannot be guaranteed.
Why it matters: Your communications with Kaiser Permanente through the Site by internet, text message, or email may not be confidential.
Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Site by Internet, text message or email cannot be guaranteed.
Security, paragraph 1 · Citation strength: strong
medium90% confidence confidence
Third-Party Advertising Partners May Use Your Information for Their Own Purposes
Third-party advertising partners may use the information they receive for both Kaiser Permanente's purposes and their own purposes, including advertising, analytics, attribution, and reporting purposes.
Why it matters: Third-party advertising partners may use the information they collect about your activity on the site for their own advertising, analytics, attribution, and reporting purposes, in addition to Kaiser Permanente's purposes.
These third-party advertising partners may use the information they receive for both our purposes and their own purposes, including advertising, analytics, attribution, and reporting purposes.
Cookies, Log Data and Other Online Technologies, paragraph 5 · Citation strength: strong
medium90% confidence confidence
Session Replay Technology Used
Kaiser Permanente may use session replay technology on its Site, which collects records and tracks interactions such as mouse movements, clicks, page visits, scrolling, and tapping, transforming them into a reproduction of user actions.
Why it matters: Your interactions on the site, including mouse movements, clicks, page visits, scrolling, and tapping, may be recorded and replayed using session replay technology.
We may use session replay technology on our Site. Session replay technology, also referred to as session playback or user experience (UX) replay, collects information regarding records and tracks your interactions with a website or application. It then transforms those logged user events (such as mouse movements, clicks, page visits, scrolling, tapping, etc.) into a reproduction of what you actually did on the website or application.
Cookies, Log Data and Other Online Technologies, paragraph 10 · Citation strength: strong
medium90% confidence confidence
Chatbot Interactions Recorded and Shared with Third Parties
If you use the chatbot service, Kaiser Permanente will collect any personal information you provide, and will create, record, and store a transcript of your chat interaction, which will be shared with and stored by third-party service providers.
Why it matters: If you use the chatbot service, any personal information you provide will be collected, and a transcript of your chat interaction will be recorded, stored, and shared with third-party service providers.
If you use our chatbot service, we will collect any personal information you provide to use. We will also create, record, and store a transcript of your chat interaction with us which will be shared with and stored by our third-party service providers.
Cookies, Log Data and Other Online Technologies, paragraph 9 · Citation strength: strong
Data Use
Practices around the collection, processing, and sharing of your personal information.
medium95% confidence confidence
Site Does Not Honor Do Not Track Signals
The Site does not honor a browser's signal or header request not to track the user's activity.
Why it matters: Your browser's 'Do Not Track' signal will not prevent the site from tracking your activity.
The Site does not honor a browser's signal or header request not to track the user's activity.
Site visitor data, paragraph 2 · Citation strength: strong
medium90% confidence confidence
Personal Information Disclosed to Third Parties for Business Activities
Personal information may be disclosed to third parties who provide services on behalf of Kaiser Permanente to help with business activities, such as payment processing, customer service, marketing communications, fulfilling subscription services, research and analysis, and cloud computing infrastructure.
Why it matters: Your personal information may be shared with third parties for various business services, including payment processing, customer service, marketing, subscriptions, research, and cloud infrastructure.
We may also disclose your personal information to third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements, and are not allowed to use your personal information they receive from us for any other purpose.
Kaiser Permanente routinely gathers data on Site activity, such as how many people visit, which pages or screens they visit, where they come from, and how long they stay, to improve content and overall usage.
Why it matters: Kaiser Permanente collects routine information about your site activity to improve its content and functionality.
Kaiser Permanente routinely gathers data on Site activity, such as how many people visit the Site, the web pages or mobile screens they visit, where they come from, how long they stay, etc. This data helps us improve our content and overall usage.
Site visitor data, paragraph 1 · Citation strength: strong
low90% confidence confidence
Data Caching for User Experience
To ensure a good user experience, certain data may be temporarily or permanently cached by the Site on users' devices.
Why it matters: Some data may be stored temporarily or permanently on your device to improve your user experience on the site.
To ensure a good user experience, certain data may be temporarily or permanently cached by the Site on users' devices.
Data Caching, paragraph 1 · Citation strength: strong
Cancellation and Renewal
Terms related to how you can cancel services or how they renew.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Less-obvious clauses that may be to your disadvantage.
low90% confidence confidence
Privacy Settings May Reset on Shared Devices
When using a shared device to access the Site, privacy settings may be reset by other users of the shared device.
Why it matters: If you use a shared device, other users might reset your privacy settings.
Be aware that when using a shared device to access the Site your privacy settings may be reset by other users of the shared device.
Cookies, Log Data and Other Online Technologies, paragraph 6 · Citation strength: strong
low90% confidence confidence
Links to Third-Party Websites Have Different Privacy Practices
The Site includes links to other websites whose privacy practices may differ from those of Kaiser Permanente, and if you submit personal information to those sites, your information is governed by their privacy statements.
Why it matters: When you click on links to other websites, their privacy practices, which may differ from this site's, will govern your information.
Our Site includes links to other websites whose privacy practices may differ from those of Kaiser Permanente. If you submit personal information to any of those sites, your information is governed by their privacy statements.
Links to Third-Party Websites, paragraph 1 · Citation strength: strong
Protections
User-favorable policies and commitments.
Protection95% confidence confidence
Right to Update or Request Deletion of Personal Information
Users have the right to update or request deletion of information collected on the Site, or to request editing or removal of personal information provided by a third party.
Why it helps: You can request to have your personal information updated or deleted directly from the site.
If your personal information changes, you have the right to update or request deletion of information collected on our Site, or if you believe a third party has provided us with your personal information and you would like to request that it be edited or removed from our database, please use the contact information in the "Questions, Complaints, and Contacts" section below.
Data Integrity and Correction, paragraph 2 · Citation strength: strong
Protection95% confidence confidence
Opt-Out for Targeted Advertising
You can disable the sharing of your personal information for cross-contextual behavioral advertising or targeted advertising by changing the Targeting Technologies toggle to Inactive via the 'Your Privacy Choices' link.
Why it helps: You have a clear method to opt out of targeted advertising by disabling targeting technologies.
OPT OUT: You can disable the sharing of your personal information for cross-contextual behavioral advertising or targeted advertising through these technologies by clicking on the Your Privacy Choices link on our Website footer and changing the Targeting Technologies toggle to Inactive. This will turn those technologies “off.”
Cookies, Log Data and Other Online Technologies, paragraph 7 · Citation strength: strong
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