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Plain-English summary
This document outlines several potential risks for users. A key concern is that using the mobile application on a modified operating system is considered a material breach of terms, which could compromise health information (risk_flags-1). There's also a risk that if biometric authentication is enabled on a device used by others, they might gain access to your account and private information (risk_flags-2). Furthermore, Kaiser Permanente reserves the right to terminate a user's access to services in its sole discretion for any breach of terms (risk_flags-3). Users also automatically consent to electronic communications for health-related information (data_use-1) and agree to receive automated calls and texts, even after account cancellation, unless they opt-out (data_use-2).
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Risk Flags
Critical issues that may result in direct harm to individual users.
high95% confidence confidence
Use of unapproved mobile operating systems is a material breach
Using the KP Mobile Application on a device with a modified operating system is a material breach of these Terms and Conditions and may compromise health information.
Why it matters: If you use the KP Mobile Application on a mobile device that has a modified operating system (e.g., "jailbroken"), it is considered a material breach of these Terms and Conditions. This could potentially lead to the compromise of your health information or the health information of others you have access to.
Use of the KP Mobile Application on a mobile device with a modified operating system is a material breach of these Terms and Conditions.
KP Mobile Application: "Jailbreaking" the mobile operating system, paragraph 1 · Citation strength: strong
high90% confidence confidence
Risk of unauthorized access via biometric authentication
If biometric authentication is enabled on a device and other people use it, they may be able to gain access to your account and view private information.
Why it matters: If you enable biometric authentication (e.g., Face ID, Touch ID, or Fingerprint) to sign on to the App, any faces or fingerprints set up on your device will be linked to your account. If other individuals use the biometric authentication method enabled on your device, they may be able to access your Kaiser Permanente account through the App and view information you consider private.
If other people use the biometric authentication method enabled on your device, they may be able to gain access to your Kaiser Permanente account via the App and view information you consider to be private.
Passwords and Biometric Authentication, paragraph 5 · Citation strength: strong
high90% confidence confidence
Account access termination at company's sole discretion
Kaiser Permanente reserves the right to terminate a user's access to services or the site in its sole discretion for violating terms.
Why it matters: Your access to any interactive services and/or other areas of the Site may be terminated by Kaiser Permanente at their sole discretion if you commit an act that constitutes a violation or breach of these Terms and Conditions.
Kaiser Permanente expressly reserves the right, in its sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of the Site due to any act that would constitute a violation or breach of these Terms and Conditions.
* collecting information about others, including email addresses, paragraph 2 · Citation strength: strong
Data Use
How the company handles and uses your personal information.
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Electronic communications opted-in by default
Agreeing to the terms means you choose to receive care delivery and health plan communications electronically.
Why it matters: By agreeing to these Terms and Conditions, you are choosing to receive your care delivery and health plan communications electronically.
For members and patients of Kaiser Permanente, when you agree to the Terms and Conditions set forth herein, you are choosing to receive your care delivery and health plan communications electronically as described herein.
Consent to automated calls and texts, even after cancellation
You agree to receive prerecorded voice messages, autodialed calls, and text messages related to your relationship with KP, even if your number is on a Do Not Call list or if you cancel your account, unless you opt-out.
Why it matters: By providing your telephone number(s), you agree to receive prerecorded voice messages, autodialed calls, and text messages from KP, its agents, affiliates, and contractors. These automated communications may occur even if your number is on a Do Not Call list or if you cancel your account or terminate your relationship, unless you opt-out.
You acknowledge that by voluntarily providing your telephone number(s), you expressly agree to receive prerecorded voice messages and/or autodialed calls, and text messages from us, our agents, affiliates, and independent contractors related to your relationship with KP. You acknowledge that automated calls or text messages may be made to your telephone number(s) even if your telephone number(s) is registered on any state or federal Do Not Call list. You agree to receive automated calls and text messages from KP, our agents, affiliates, and independent contractors even if you cancel your account or terminate your relationship with us, except if you opt-out (see below).
**Communications by Phone or Text**, paragraph 2 · Citation strength: strong
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No guarantee of confidentiality or security for internet transmissions
No guarantee is made regarding the confidentiality or security of transmissions over the internet, as it is beyond control.
Why it matters: When you transmit information via the Internet, your information will be transmitted over a medium that is beyond Kaiser Permanente's control, and therefore the security of the transmission may be compromised before it reaches them. As a result, they make no guarantee as to confidentiality or security for such transmission.
Moreover, when you transmit information via the Internet, your information will be transmitted over a medium that is beyond our control, and therefore the security of the transmission may be compromised before it reaches us. Accordingly, we make no guarantee as to confidentiality or security for such transmission.
**Communications by Email, Website and App**, paragraph 1 · Citation strength: strong
Cancellation and Renewal
Terms related to ending your service or account and how renewals are handled.
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Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Less-than-obvious clauses with potential negative impacts during routine use.
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Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
User-friendly clauses that provide benefits or agency to the user.
Protection95% confidence confidence
Ability to opt-out of electronic communications
You have the option to withdraw consent for electronic communications and receive paper copies.
Why it helps: Users can control their communication preferences and choose to receive paper copies of documents even after initially consenting to electronic delivery, ensuring they have access to information in their preferred format.
You have the option to withdraw your consent and choose which, if any, health plan coverage communications and/or documents you receive electronically. You may always change your mind and receive any of your health plan coverage communications or documents in paper copy.
Electronic Delivery of Health Plan Coverage Communications, paragraph 1 · Citation strength: strong
Protection85% confidence confidence
Option to stop receiving email and text messages
You can communicate your desire to stop receiving emails and texts at any time.
Why it helps: This clause allows users to manage their communication preferences and opt-out of unwanted email and text messages, providing control over the types of communications they receive.
At any time, and even if you have expressly given us permission to send email messages to you, you may communicate your desire not to receive additional email messages by following the unsubscribe instructions in the email message or by adjusting your preferences on the Website or mobile app
**Communications by Email, Website and App**, paragraph 2 · Citation strength: strong
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