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Plain-English summary
This privacy policy raises several concerns regarding the collection and use of user data. The company collects and combines extensive categories of personal information from various sources to create detailed user profiles. This includes combining directly provided data with automatically collected information and data obtained from affiliates, non-affiliated third parties, and publicly available sources (risk_flags-1, data_use-2). The company generates additional insights and inferences about users, including preferences, interests, predispositions, and sentiments (data_use-3), and may use AI to understand sentiment from user interactions (risk_flags-2). Chat features are noted to potentially use AI for transcription or summarization of personal information (data_use-4). A significant concern is that the privacy notice explicitly states it does not apply to information controlled by third parties or after your data has been sold or shared (gotchas-1). Furthermore, partners may use collected data for their own purposes, which are governed by their separate privacy practices (gotchas-2). Tracking of user activity is extensive, covering interactions across the company's services, third-party websites, applications, and devices (gotchas-3, gotchas-6). Your personal information is also shared with partners for marketing purposes, leading to potential exposure to third-party ads (gotchas-4). Partners deploying cookies and similar technologies are specifically mentioned for delivering targeted advertising and optimizing user profiles (gotchas-5).
90% confidence
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Risks to You
Potentially harmful terms that could lead to negative consequences for you.
medium90% confidence
Personal information is combined from multiple sources, including third parties, to create a comprehensive profile.
The company may combine information provided directly by users with automatically collected information, and data from affiliates, non-affiliated third parties, or publicly available sources. This combined information may include details about usage across different websites, devices, and other sources.
Why it matters: This practice allows the company to build a more extensive profile about you by integrating various data points, potentially leading to more targeted advertising or inferences about your interests beyond your direct interactions with their services.
We may also combine the information that you provide directly with information that we collect automatically, information we receive from our affiliates and subsidiaries, information obtained from non-affiliated third parties, or publicly available information. The combined information may include information about your use of the Services, your use of other websites, devices, and information from other sources.
**Information We Generate**, paragraph 4 · Citation strength: strong
medium85% confidence
Use of AI to understand user sentiment from interactions.
The company states that in some instances, they may use AI to understand the sentiment of an interaction with you, such as when you call them.
Why it matters: Your conversations, even those initiated by you, may be analyzed by AI to infer your emotional state or underlying feelings, which could be used to tailor responses or marketing strategies.
In some instances, we may use AI to understand the sentiment of an interaction with you, such as when you call us.
**Information We Generate**, paragraph 1 · Citation strength: strong
How Your Data is Used
Practices concerning the collection, processing, and sharing of your personal information.
medium95% confidence
Extensive collection of personal information categories.
The company collects various categories of personal information, including identifiers, contact information, demographic information, device and location information (including precise geolocation), usage information (including videos watched), transaction information, consumer history, content submitted by users, sensory information, biometric information, inferences, and call tracking information.
Why it matters: A broad range of personal data is collected, including sensitive categories like biometric data and precise geolocation, which can be combined to form a detailed profile of your identity, preferences, and behavior. This extensive data collection may increase privacy risks. However, the biometric data collection has limitations on use and retention.
Please note that we use third-party payment providers, including Stripe, to process payments made to us. To view Stripe’s privacy policy, please click[here](https://stripe.com/privacy?). * **Consumer History Information**such as purchasing history, products or services considered or obtained, records of personal property, self-reported credit information, or other commercial history information. * **Content****You Submit** to our Services or through websites or services operated by our Partners, such as information submitted through a form or chat session, reviews of your experience, messages, comments, or other content you submit.
Personal information is collected from external sources.
The company may obtain personal information about you from third-party sources, including service providers, business partners, advertising networks, social media platforms, data brokers, or publicly available sources.
Why it matters: Your personal information may be gathered from various external entities, which means data you've shared with others could be used by this company, potentially without your direct knowledge or control over this specific use.
We may also obtain Personal Information about you from third-party sources. These sources can include our service providers, business partners, Partners, analytics providers, advertising networks, social media platforms, data brokers, or publicly available sources.
**From Non-Affiliated Third Parties**, paragraph 1 · Citation strength: strong
medium85% confidence
Creation of inferences and sentiment analysis from collected data.
The company may generate additional insights or inferences about you, such as your preferences, interests, predispositions, and sentiments, based on the information they collect.
Why it matters: The company uses collected data to create profiles and make assumptions about your characteristics, which could lead to highly personalized (and potentially intrusive) marketing or content delivery based on derived information.
Based on the information we collect, we may also generate additional insights or inferences about you, such as inferences regarding your preferences, interests, predispositions, and sentiments.
**Information We Generate**, paragraph 1 · Citation strength: strong
low80% confidence
Use of AI in chat features that may process or summarize personal information.
The company uses chatbots and other chat features, some of which may use AI transcription or summarization, and these features may transcribe, process, or summarize personal information that you enter into the chat.
Why it matters: Conversations you have through chat features, particularly those involving personal information, may be analyzed and summarized by AI, potentially for various purposes including service improvement or record-keeping.
**Communications and feedback:** To engage with you when you contact us, request information, sign up for our newsletter, or provide feedback, including via chatbots or other chat features, some of which may use AI transcription or summarization. These chatbots and other chat features may transcribe, process, or summarize Personal Information that you enter into the chat.
**Information We Generate**, paragraph 3 · Citation strength: strong
Cancellation & Renewal
Terms related to how you can cancel services or how your subscriptions auto-renew.
Not clearly stated: Information regarding cancellation and renewal terms is not clearly stated in the provided clauses.
Watch Out For These Gotchas
Potentially tricky clauses that may have unintended consequences or limit your rights.
medium90% confidence
Privacy notice does not apply to third-party controlled information or after sharing your data.
The privacy notice explicitly states it does not apply to information controlled by a third party, third-party apps or websites, or after the company sells or shares your information to a third party.
Why it matters: Once your information is shared or sold to a third party, your data may no longer be protected by this privacy notice, and you rely on the privacy practices of those third parties.
This Notice does not apply to information controlled by a third party, including any third-party apps or websites (including third-party websites you may access through our Site or Services), or after we sell or share your information to a third party as described in this Notice.
Partners may use collected data for their own purposes.
Partners, such as advertising technology providers, may use information collected about you for their own purposes, pursuant to their separate privacy practices.
Why it matters: Data collected about you by the company's partners may be used by those partners independently, meaning their separate privacy policies govern how they handle your data, which might differ from the company's policy.
These Partners may also use the information collected about you for their own purposes pursuant to their separate privacy practices.
**Information We Generate**, paragraph 7 · Citation strength: strong
medium90% confidence
Information may be tracked across various websites, services, and devices.
The company and its partners may track user activity across their services, third-party websites, applications, and other online services, and combine this with other information about you or your browser/device.
Why it matters: Your online activities extend beyond the company's direct services, allowing them and their partners to build a comprehensive profile of your browsing and usage habits across the internet, potentially leading to highly targeted advertising.
We and our Partners and service providers, such as advertising networks, analytics providers, and social media platforms, may also use Cookies and Similar Technologies to collect information about your activities over time and across the Services and third-party websites, applications, and other online services, and may combine such information with other information about you or your browser/device.
**Automatically From Cookies and Similar Technologies**, paragraph 1 · Citation strength: strong
medium90% confidence
Personal information is shared with partners for marketing products or services.
The company shares your personal information with partners to provide complementary offerings, access to partner information, and for marketing products or services that you may be interested in.
Why it matters: Your personal data will be shared with other businesses for their marketing purposes, meaning you may receive advertisements and offers from a wider range of third-party companies.
With our other Partners to provide you with complementary offerings, access to information from our Partners, and for marketing products or services to you that you may be interested in.
**Information We Generate**, paragraph 12 · Citation strength: strong
medium90% confidence
Partners may use Cookies and Similar Technologies to deliver targeted advertising and optimize profiles.
Cookies and Similar Technologies may be deployed by the company or its partners (e.g., ad exchanges, ad networks, social media companies). These technologies are used to deliver information, connect data across sources, devices, and applications, and provide services such as targeted advertising, identity resolution, ad measurement/attribution, and creating/optimizing user profiles and segments.
Why it matters: Your online activity across various platforms and devices can be tracked and combined by the company and its partners. This allows them to create detailed user profiles and deliver highly specific targeted advertising, potentially leading to greater exposure to personalized ads and content based on your online behavior.
These Cookies and Similar Technologies may be deployed by us directly or our Partners (e.g., advertising technology providers such as ad exchanges, customer data platforms, ad networks, social media companies, third-party analytics). They may be used to deliver information to you or about you and to connect information about you across different sources, websites, devices, and applications and to provide us or other businesses with a variety of services, such as targeted advertising to you or other similar users (lookalike audiences), identity resolution, ad measurement/attribution, and creating/optimizing user profiles and segments.
**Information We Generate**, paragraph 7 · Citation strength: strong
low90% confidence
Data collected covers interactions with both company and partner websites.
The company collects personal information from your use or interaction with its services, as well as through websites and services operated by its Partners.
Why it matters: The company collects information about your interactions not just on its own platforms but also on websites and services of its partners, broadening the scope of data collection.
We collect Personal Information directly from your use or interaction with our Services or through websites and services operated by our Partners and information you directly provide to us.
**Directly From You**, paragraph 1 · Citation strength: strong
Protections For You
Commitments and features designed to protect your rights and privacy.
Protection90% confidence
Ability to control precise geolocation collection.
The company collects precise geolocation (e.g., lat/lon) in the Mobile App with your permission and provides information on how to withdraw this permission.
Why it helps: You have control over whether the company collects your precise location data and can revoke this permission, protecting your privacy.
We collect geolocation (e.g., zip code and IP address) as well as precise geolocation (e.g., lat/lon) in the Mobile App, with your permission, in order to provide you with more relevant content and tailor your experience. For information on how to withdraw permission for precise geolocation collection, see the ["Control Over Your Personal Information"](https://www.kbb.com/company/privacy-policy/#_Control_of_Your) section below.
You can submit a privacy rights request by filling out the Privacy Request Form or by calling a toll-free number.
Why it helps: The company provides clear and accessible methods (an online form and a phone number) for users to exercise their privacy rights, making it easier to manage personal data.
You may also exercise your privacy rights by calling us toll free at