Kraken
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Source provenance
Verified official sourceSnapshot hash 8109d1b03df8bdfbca5e7380ca86c5585314882ca1deea8d6c1403f72e950fa7
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Kraken warns that customers may lose money due to the unpredictable crypto-asset markets (risk_flags-3) and that some crypto products and markets are unregulated, meaning users might not be protected by government schemes (risk_flags-2). Different Terms of Service apply based on the user's residency (risk_flags-1).
90% confidence
Critical terms that can lead to significant and often irreversible user harm. These include clauses that weaken dispute rights, allow account termination without notice or refund, or grant broad ownership/control over user content.
Different Terms of Service may apply based on where you reside.
Why it matters: Users need to check which specific Terms of Service apply to them based on their residency to understand their rights and obligations.
Because laws and regulations vary by country and region, different Terms of Service may apply **depending on where you reside**.
Some crypto products and markets are unregulated.
Why it matters: Users may not be protected by government compensation and/or regulatory protection schemes for some crypto products and markets.
Some crypto products and markets are unregulated. Kraken’s regulatory status for its various products and services differs per jurisdiction and you may not be protected by government compensation and/or regulatory protection schemes.
The unpredictable nature of the crypto-asset markets can lead to loss of funds.
Why it matters: Users engaging in crypto-asset markets are exposed to the risk of losing their funds due to market unpredictability.
The unpredictable nature of the crypto-asset markets can lead to loss of funds.
How the company collects, uses, shares, and protects your personal data. This includes details on data monetization, tracking, and user control over their information.
Looking good
No data-use concerns flaggedPolicies related to subscription cancellations, auto-renewal, and termination of service. This section also covers refund eligibility and procedures.
Looking good
No billing surprises spottedUnexpected or less-favorable clauses that might surprise users, such as hidden fees, limitations on liability, or one-sided modification terms.
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No hidden gotchasThese are policies or features that benefit the user, enhance their rights, or provide a degree of control and transparency. This section highlights commitments such as strong data privacy practices, clear refund policies, or explicit user controls over their data.
If you are resident in the US and wish to exercise your Do Not Share rights, you can exercise these rights by adjusting your preferences or by contacting us using our contact form.
Why it helps: Users residing in the US have a stated path to exercise their 'Do Not Share' rights regarding their personal data, providing a measure of control over how their information is shared.
Please note we do not sell your personal data but if you are resident in the US and wish to exercise your Do Not Share rights, you can exercise these rights by adjusting your preferences or by contacting us using our [contact form](https://support.kraken.com/forms/648008).
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