Lemon Squeezy
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Source provenance
Verified official sourceSnapshot hash 97a71af509a156daf755b40b0a42da27541f025374df44d3a3c4134c7398187f
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This policy contains several high-risk issues for users. Lemon Squeezy is not obligated to issue refunds or credits (risk_flags-1) and can delay or suspend payouts without warning if fraud is suspected (risk_flags-2). Participating in a free trial automatically enrolls users in a paid subscription, and failure to cancel within 14 days results in charges for monthly services at the full retail price (risk_flags-3). Additionally, Lemon Squeezy has broad rights to share customer data with third parties for general business activities (data_use-1) and will own and can broadly use and disclose de-identified customer data for any purpose without consent (data_use-2). Users are also restricted from disparaging Lemon Squeezy during a dispute, outside of legal proceedings (risk_flags-4).
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These are the most critical potential issues that could have a significant impact on users. They include hard-to-reverse harms like money loss, privacy exposure, or limited legal recourse.
Lemon Squeezy is not obligated to issue refunds or credits.
Why it matters: You may not be able to get your money back if you are dissatisfied with the service or encounter issues, as Lemon Squeezy is not obligated to provide refunds or credits.
Lemon Squeezy is not obligated to issue refunds or credits but may do so if a Seller or Affiliate commits fraud, if there are mistakes by Lemon Squeezy or a Seller, or if a Product violates the Terms of Service.
Lemon Squeezy has the right to delay payouts for risk assessment, suspend accounts, and refund payouts without warning if there is evidence of fraud.
Why it matters: Your payouts may be delayed, your account suspended, or payouts refunded without prior notice if Lemon Squeezy suspects fraud, which could disrupt your operations and income.
Lemon Squeezy also has the right to delay payouts for risk assessment, suspend accounts, and refund payouts without warning if there is evidence of fraud.
The free trial automatically enrolls you in a subscription, and if you fail to cancel within 14 days of your 14-day trial, you will be charged the full retail price for monthly services going forward.
Why it matters: If you do not cancel your free trial within 14 days, you will automatically be charged the full retail price for a monthly subscription, potentially leading to unexpected charges.
YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT THE FREE TRIAL INVOLVES A “NEGATIVE OPTION” (I.E., AUTOMATIC ENROLLMENT IN A SUBSCRIPTION OF THE LEMON SQUEEZY SERVICE), AND THAT YOU MAY BE LIABLE AND RESPONSIBLE FOR THE PAYMENT OF FUTURE SUBSCRIPTION FEES UNDER THE TERMS OF THIS AGREEMENT IF YOU FAIL TO TERMINATE THE FREE TRIAL BEFORE ITS EXPIRATION DATE. YOU MAY CANCEL THE FREE TRIAL OR SUBSCRIPTION AT ANY TIME AS SPECIFIED HEREIN. HOWEVER, IF YOU FAIL TO CANCEL WITHIN 14 DAYS OF YOUR ORIGINAL 14 DAY TRIAL, YOU WILL BE CHARGED THE FULL RETAIL PRICE FOR MONTHLY SERVICES GOING FORWARD UNTIL YOU CANCEL.
In the event of a dispute, you must not engage in any public or private conduct or communication that disparages Lemon Squeezy or any of its products or services, other than within legal proceedings.
Why it matters: You are restricted from publicly or privately criticizing Lemon Squeezy during a dispute, which could impact your ability to openly discuss issues or seek support from others, unless it's part of a legal proceeding.
in the event of a dispute, not engage in any conduct or communication, public or private, that disparages Lemon Squeezy or any of its products or services (other than within legal proceedings)
This section highlights how your data is collected, processed, and shared. It also covers commitments around data security and privacy.
Lemon Squeezy has the right to share Customer Data with third parties in connection with its general business activities, including providing customer with possible solutions to their business needs, and developing and providing third party integrations with the Software.
Why it matters: Your Customer Data, which includes all information and data you input, may be shared with various third parties for broad business purposes, potentially exposing your data beyond the direct scope of the service.
To the extent permitted by applicable law, Customer also grants Lemon Squeezy the right to share Customer Data with third parties in connection with Lemon Squeezy’s general activities of conducting business, including providing Customer with possible solutions to their business needs, and developing and providing third party integrations with the Software (pulling credit, data decoding, data lookup, automated telephone calls, merchant services, etc.).
Lemon Squeezy has the right to collect, aggregate, and remove all personally identifiable information from Customer Data to create "De-Identified Data," which it can retain, use, and disclose for any purpose permitted by law without your consent or reimbursement. Lemon Squeezy shall own all De-Identified Data.
Why it matters: While personally identifiable information is removed, Lemon Squeezy will own and can broadly use and disclose your aggregated data for any purpose, including making it available to third parties, without your permission or compensation.
Lemon Squeezy also has the right to collect, aggregate and remove all personally identifiable information from Customer Data, and to retain, use and disclose such de-identified data (the “De-Identified Data”) for any purpose permitted by law, including without limitation benchmarking, product and service development, development of best practices, making it available to third parties, and research and statistical purposes without reimbursement or notification to, or consent or authorization from, Customer. Lemon Squeezy shall own all De-Identified Data, including any calculations, functions, features, or other modifications of the Customer Data, excluding the Customer Data in its raw form.
This section examines the clarity and fairness of terms related to subscription cancellation, auto-renewal, and price changes.
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No billing surprises spottedThese are clauses that may be unexpected or hidden, often in the fine print, which could unfavorably impact users.
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No hidden gotchasThis section highlights commitments, features, or rights that benefit the user.
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