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Plain-English summary
The company states that while reasonable security measures are in place, they cannot guarantee the complete security or privacy of your personal information due to the inherent risks of electronic transmission and storage (risk_flags-1). If AI features are enabled on your account, third-party AI vendors will process your information (risk_flags-2). Your information can be broadly shared with corporate affiliates for any purpose described in the policy (data_use-1), and any information you post in community forums or social media will be publicly available and may be used for any purpose (data_use-2). Collaborative features allow other users to access, copy, use, and redistribute your documents, chat information, profile, and demographic details (data_use-3). Furthermore, your profile and demographic information may be displayed to other users on the same account or organization (data_use-4), and any feedback you provide might be publicly displayed in marketing materials, including your name and organization (data_use-5). If your email domain is associated with an employer or organization, your account information, including name, email, profile, demographic, and usage data, may be shared with and consolidated by that organization (data_use-6). To ensure all your information is removed from production systems, you must permanently delete your account (cancellation_renewal-1), and even then, production system backups are retained for six months (cancellation_renewal-2).
93% confidence
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Risks of Service
2 findings
Critical terms that can significantly harm users, including data breaches, loss of fundamental rights, or severe financial liabilities.
high95% confidence
No Guarantee of Data Security After Measures Taken
The policy states that while reasonable measures are taken to protect personal information, documents, and workspaces, no electronic transmission or storage of information can be entirely secure, meaning no guarantees can be made regarding the security or privacy of personal information.
Why it matters: This means your personal information, documents, and workspaces may not be entirely secure, despite measures taken.
We take reasonable measures to protect your personal information, your documents and workspaces from loss, misuse and unauthorized access, disclosure, alteration and destruction and to ensure that your documents and workspaces remain available to you. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.
Data Security, paragraph 1 · Citation strength: strong
medium90% confidence
Use of AI Service Providers for AI-Powered Features
If Lucid AI is enabled on your account, information that is accessed by AI-powered features will be processed by vendors that provide artificial intelligence functionality for the Subscription Services.
Why it matters: Your information may be processed by third-party AI vendors if AI-powered features are enabled on your account.
If Lucid AI is enabled on your account, information that is accessed by AI-powered features will be processed by our vendors that provide artificial intelligence functionality for our Subscription Services.
How We Disclose Your Information, paragraph 2 · Citation strength: strong
Data Use and Sharing
6 findings
How your data is collected, processed, and shared with other parties.
medium90% confidence
Broad Disclosure to Corporate Affiliates for Any Policy Purpose
Any information received may be disclosed to corporate affiliates, parents, or subsidiaries for any purpose described in the Policy.
Why it matters: Your information can be shared among the company's corporate affiliates, parents, or subsidiaries for various purposes outlined in the privacy policy.
We may disclose any information we receive to our corporate affiliates, parents, or subsidiaries for any purpose described in this Policy.
How We Disclose Your Information, paragraph 2 · Citation strength: strong
medium95% confidence
Public Availability of Information in Community Forums or Social Media
Information chosen to be provided in community forums or social media websites will be publicly available and may be used for any purpose.
Why it matters: Any information you post in community forums or social media will be public and can be used for any purpose, reducing your privacy.
The information you choose to provide in one of our community forums or social media websites will be publicly available and may be used for any purpose.
How We Disclose Your Information, paragraph 2 · Citation strength: strong
medium95% confidence
Collaboration Features Allow Access, Copying, Use, and Redistribution of Information by Other Users
The Services offer collaborative features where documents or workspaces, chat information, and your profile and demographic information may be read, copied, used, and redistributed by people who have access to those documents or workspaces.
Why it matters: Your shared documents, chat and profile information can be accessed, copied, used, and redistributed by others with whom you collaborate.
Our Services provide different ways for users to collaborate in the same account and/or external to your account. For instance, documents or workspaces, chat information, and your profile and demographic information may be read, copied, used, and redistributed by people who have access to the documents or workspaces where such information exists (e.g., other collaborators).
How We Disclose Your Information, paragraph 2 · Citation strength: strong
low95% confidence
Profile and Demographic Information Displayed to Other Users on Same Account or Organization
Your profile and demographic information may be displayed or discoverable to other users on the same account, accounts under your employer or organization's control, or to new users registering with the same corporate or organization email domain.
Why it matters: Other users within your organization or on the same account might see your profile and demographic details.
Your profile and demographic information may be displayed or discoverable to other users on the same account, account(s) under your employer or organization’s control or to new users registering with the same corporate or organization email domain (_i.e._, not a free email domain).
How We Disclose Your Information, paragraph 2 · Citation strength: strong
low95% confidence
Feedback, Comments, or Suggestions May Be Publicly Displayed and Used for Marketing
Feedback, comments, or suggestions directed to Lucid or posted on any Lucid-hosted forum or page may be publicly displayed on the company's websites or in sales & marketing materials or conversations. This may include attribution information such as name, title and organization.
Why it matters: If you provide feedback or comments, your name, title, and organization might be used publicly in marketing materials.
Feedback, comments, or suggestions directed to Lucid or posted on any Lucid-hosted forum or page may be publicly displayed on our websites or in sales & marketing materials or conversations.
How We Disclose Your Information, paragraph 2 · Citation strength: strong
medium95% confidence
Account Information Shared with Organization or Administrators
If your email domain is owned by an employer or organization, and a representative requests information, the company may share information concerning your account, including your name and email address, and your account may be consolidated into the organization's account. This includes profile and demographic information, as well as usage information, if you are an individual user under a multi-user subscription plan.
Why it matters: Your employer or organization can request and receive your account information, including your name, email, profile, demographic, and usage data, and your account may become part of their consolidated account.
If your email domain is owned by your employer or an organization (such as an educational institution), and a representative of that organization requests information related to email domain users, to establish or manage an account or otherwise, then we may share information concerning your account with that organization, including your name and email address, and your account may be consolidated into the organization’s account. If you are an individual user under any multi-user subscription plan, your profile and demographic information, as well as information about your use of the Services, may be available to, or may be shared upon request with, your account’s owners and administrators.
How We Disclose Your Information, paragraph 2 · Citation strength: strong
Cancellation and Renewal
2 findings
Terms related to account termination, subscription changes, and data retention after cancellation.
high95% confidence
Requires Permanent Account Deletion to Remove All Information from Production Systems
To remove all of your information from the company's production systems, you must permanently delete your account.
Why it matters: You must permanently delete your account to have all your information removed from production systems.
In order for us to remove all of your information from our production systems, you must permanently delete your account.
Data Retention, paragraph 1 · Citation strength: strong
medium90% confidence
Six-Month Retention of Production System Back-ups After Account Deletion
After account deletion, the company stores production system back-ups for six months.
Why it matters: Even after you delete your account, your information may remain in system back-ups for up to six months.
We store our production system back-ups for six (6) months.
Data Retention, paragraph 1 · Citation strength: strong
Other Gotchas
All clear
Potentially overlooked clauses that could surprise users or lead to unexpected outcomes.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
3 findings
Terms and features that protect users' rights, privacy, and security.
Protection95% confidence
Opt-Out for Non-Transactional Communications Available
Users can opt out of receiving non-transactional emails, text messages, or mail by visiting user settings, following instructions in emails, visiting a specific website, or by emailing privacy@lucid.co for Lucid, or privacy@airfocus.com for airfocus.
Why it helps: You have multiple ways to stop receiving marketing or promotional communications, giving you control over unwanted messages.
* Lucid: By visiting your user settings page and updating your communications preferences, by following the instructions in emails or text messages, by visiting [this website,](https://lucid.co/contact/unsubscribe) or by sending an email to [privacy@lucid.co](mailto:privacy@lucid.co). * airfocus: By following the instructions in emails, or by sending an email to [privacy@airfocus.com](mailto:privacy@airfocus.com).
Your Choices, paragraph 2 · Citation strength: strong
Protection95% confidence
Global Privacy Control (GPC) for Opt-Out of Sale/Sharing and Targeted Advertising
Users can opt out of the sale or sharing of personal information for cross-context behavioral advertising purposes, or the processing of personal information for targeted advertising, by enabling the Global Privacy Control (GPC) in participating browser systems. This needs to be done for each browser used.
Why it helps: You can use Global Privacy Control to prevent your personal information from being sold or shared for targeted advertising purposes across different browsers.
You may also opt out of the sale or sharing (for cross-context behavioral advertising purposes) of your personal information or the processing of your personal information for targeted advertising by turning on the Global Privacy Control (GPC) in participating browser systems. You will need to turn the GPC on for each browser you use.
Your Choices, paragraph 4 · Citation strength: strong
Protection95% confidence
No Knowing Collection of Personal Information from Children Under 16
Outside of Lucid for Education Services, the company does not knowingly collect, maintain, or use personal information from children under 16 years of age, and no parts of its Services are directed to children.
Why it helps: The company commits to not knowingly collecting personal information from children under 16, protecting the privacy of minors.
Outside of our Lucid for Education Services, we do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no parts of our Services are directed to children.