What changedMaterial language shifts detected around personal data, privacy, share your, artificial intelligence. 109 new line(s), 108 removed line(s).
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The MDLIVE Privacy Policy raises several concerns regarding user data and security. The company states it cannot guarantee the security of personal information transmitted through its services, and that any transmission is at the user's own risk (risk_flags-1). Furthermore, the company explicitly states it is not responsible for the practices or policies of third parties. User contributions shared on public areas are at the user's own risk, with no guarantee against unauthorized viewing (risk_flags-3). The policy also notes that video and audio from medical telehealth visits may be recorded for various purposes with user consent. A broad range of personal and sensitive information, including medical history and Social Security Numbers, is collected (data_use-2). The company automatically collects extensive device and usage information and may collect data stored on mobile devices, including photos, contacts, and health information from other applications. De-identified personal information may be used without restriction for any purpose (data_use-5). Finally, continued use of the service implies acceptance of policy changes (gotchas-1), and the policy does not cover information collected by third parties linked from their services (gotchas-2). Deleting personal information requires deleting the entire account (gotchas-3).
89% confidence
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Risk Flags
2 findings
Critical issues that may result in material harm, such as financial loss, privacy breaches, or limitations on legal rights.
high95% confidence
No Guarantee of Security for Personal Information
MDLIVE cannot guarantee the security of personal information transmitted to its website or through its application.
Why it matters: There is a risk that personal information transmitted to the website or application may not be secure, as MDLIVE cannot guarantee its security. Any transmission of personal information is at your own risk.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we work diligently to try and protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website or on or through our Application. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, in your operating system, or in the Application.
Data Security, paragraph 1 · Citation strength: strong
medium95% confidence
User Contributions Shared at Own Risk
Any information published or displayed on public areas or transmitted to other users or third parties (User Contributions) is done at the user's own risk.
Why it matters: Information shared as 'User Contributions' on public areas or with other users/third parties is at the user's own risk, with no guarantee that it won't be viewed by unauthorized persons.
You also may provide information to be published or displayed (hereinafter, “ posted ”) on public areas of the Website or Application or transmitted to other users of the Website or Application or third parties (collectively, “ User Contributions ”). Your User Contributions are posted on and transmitted to others at your own risk.
Information You Provide to Us, paragraph 2 · Citation strength: strong
Data Use
2 findings
How the company collects, uses, and shares your personal information, including for advertising, analytics, and third-party sharing.
medium95% confidence
Broad Collection of Personal Information
The company collects various types of personal information, including sensitive data such as name, address, email, phone numbers, date of birth, credit/debit card numbers (for payment), audio/images/videos, gender, Social Security Number, medical history, health insurance information, and health information.
Why it matters: The company collects a wide range of personal and sensitive information, including financial and health data, which could impact user privacy.
by which you may be personally identified, such as name, address, e-mail address, home, work, and mobile telephone numbers, date of birth, credit or debit card number (for payment purposes only), audio (including recordings and transcripts), images and videos of you, gender, Social Security Number, your medical history, health insurance subscriber information, and health information;
This policy applies to information we collect:, paragraph 2 · Citation strength: strong
medium90% confidence
De-Identified Information Used Without Restriction
De-identified personal information, which no longer reasonably identifies the user, may be used without restriction and for any purpose, including to improve the website, application, and products/services.
Why it matters: Once your personal information is de-identified, the company can use it without restriction for any purpose, potentially in ways users might not anticipate.
We may de-identify your Personal Information so that it no longer reasonably identifies you. In this case, we may use this de-identified data without restriction and for any purpose, including to improve our Website, Application, and products and services.
Terms related to account cancellation, service termination, and automatic renewals.
?
Not clearly stated
No cited billing terms — wording is unclear
This policy does not clearly state if services automatically renew, or how to cancel them.
Gotchas
3 findings
Potentially overlooked clauses that may have significant implications for users.
medium90% confidence
Continued Use Implies Acceptance of Policy Changes
Continued use of the website or application after changes to the Privacy Policy is deemed an acknowledgment that the user has reviewed those changes.
Why it matters: By continuing to use the service after policy updates, you are automatically acknowledging and agreeing to any changes, even if you don't explicitly review them.
This Privacy Policy may change from time to time (see Changes to Our Privacy Policy ).Your continued use of our Website or Application after we make changes is deemed to be an acknowledgment that you have reviewed those changes, so please check this Privacy Policy periodically for updates.
This policy applies to information we collect:, paragraph 2 · Citation strength: strong
medium95% confidence
Policy Does Not Apply to Third-Party Information Collection
The privacy policy does not apply to information collected by any third party, including through applications or content that may link to or be accessible from the website or application.
Why it matters: The company's privacy policy does not cover data collected by third parties linked from their site, meaning user information collected by these third parties is outside the scope of this policy.
It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or Application.
This policy applies to information we collect:, paragraph 2 · Citation strength: strong
low90% confidence
Inability to Delete Personal Information Without Account Deletion
The company states it cannot delete personal information except by also deleting the user's account.
Why it matters: If you want to delete your personal information, you must delete your entire account with the service, which may be inconvenient if you wish to retain service access.
We cannot delete your Personal Information except by also deleting your account with us.
We may also disclose your Personal Information:, paragraph 3 · Citation strength: strong
Protections
3 findings
Commitments and features that benefit users, enhancing their privacy, control, or security.
Protection95% confidence
Personal Information Deletion for Under 13 Without Consent
If the company learns that Personal Information was collected from someone under 13 without parental/legal guardian supervision and consent, they will promptly delete that information.
Why it helps: This commitment helps protect children's privacy by ensuring that data collected from minors without proper consent is promptly removed.
If we learn that we have collected Personal Information from someone under the age of 13 that was not provided with the supervision and consent of the minor’s parents or legal guardian, we will promptly delete that information.
This policy applies to information we collect:, paragraph 2 · Citation strength: strong
Protection95% confidence
Opt-Out for Promotional Emails
Users can opt-out of receiving promotional emails about goods and services by clicking the unsubscribe link at the bottom of these communications.
Why it helps: This allows users to control the promotional communications they receive, reducing unwanted marketing.
If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications.
notify you about changes; and, paragraph 3 · Citation strength: strong
Protection95% confidence
Location Information Collection Control
Users can choose whether or not to allow the application to collect and use real-time information about their device's location through the device's privacy settings.
Why it helps: Users have control over the collection of their real-time location data, enhancing their privacy.
You can choose whether or not to allow the Application to collect and use real-time information about your device’s location through the device’s privacy settings.
We may also disclose your Personal Information:, paragraph 2 · Citation strength: strong
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