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medium severityMonitoring and recording of communicationsPhone conversations or chat sessions with representatives may be monitored and recorded.

Score92.0

Reviewed—

Policy typePrivacy policy

Concern findings2

Protections0

Source supportStrong

Source provenance

Verified official source

Retrieved—

Published—

Source URLhttps://www.microsoft.com/en-us/privacy/privacystatement

Snapshot hash 1488d85df554ef2f45500356b934ab96f7bdb0bbf00365d8339b4ef1b9223148

Revision history

Snapshot of the source text at fetch time — not a live mirror of the policy page.

Plain-English summary

Microsoft may monitor and record your phone calls or chat sessions with their representatives (data_use-1). They also collect data about your device's location, which can be precise or inferred (data_use-2).

90% confidence

Risk Flags

Clauses that indicate potential for significant user harm, including but not limited to: loss of privacy, financial loss, or loss of control over personal data.

Not clearly stated: No high or medium severity risk flags were clearly stated in the provided clauses.

Data Use & Sharing

Clauses that describe how the company collects, uses, and shares personal data, including data types, purposes, and third-party sharing practices.

medium90% confidence confidence

Monitoring and recording of communications

Phone conversations or chat sessions with representatives may be monitored and recorded.

Why it matters: Your phone conversations or chat sessions with Microsoft representatives may be monitored and recorded, which could impact your privacy.

Phone conversations or chat sessions with our representatives may be monitored and recorded.

The data we collect can include the following:, paragraph 7 · Citation strength: strong

low90% confidence confidence

Data collected about your physical location

Location data can be collected, either precise (GPS, cell tower, Wi-Fi hotspot) or imprecise (inferred from IP address, city/postal code).

Why it matters: Microsoft collects data about your device's location, which can be precise, such as from GPS, cell towers, or Wi-Fi hotspots, or imprecise, which may be inferred from your IP address or city/postal code in your account profile.

**Location data**. Data about your device’s location, which may be either precise(typically based on GPS, cell tower, or Wi-Fi hotspot location) or imprecise (for example, inferred from an IP address, or city or postal code in your account profile).

The data we collect can include the following:, paragraph 8 · Citation strength: strong

Cancellation & Renewal

Clauses related to subscription cancellation, auto-renewal, and associated terms and conditions.

Not clearly stated: No findings related to cancellation or renewal were clearly stated in the provided clauses.

Gotchas

Potentially unfavorable clauses that may not be immediately obvious, such as limitations of liability, disclaimers, or changes to terms.

Not clearly stated: No 'gotchas' were clearly stated in the provided clauses.

Protections

Clauses that offer user benefits, rights, or safeguards, such as data control options, clear notice provisions, or strong security commitments.

Not clearly stated: No specific protections were clearly stated in the provided clauses that meet the criteria for this section.

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Verbaterm boundaries

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