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Privacy policy

Mullvad VPN

Review these first

Score95.0
Reviewed
Policy typePrivacy policy
Concern findings1
Protections0
Source supportStrong

Source provenance

Verified official source
Retrieved
Last checked
PublishedAutomated refresh

What changedMaterial language shifts detected around personal data, privacy. 28 new line(s), 28 removed line(s).

Snapshot hash e20c4e30b9f34484b09b9972ec9d6c9a3199ac586e8f4672bd61c26b22c51cfc

Snapshot of the source text at fetch time, not a live mirror of the policy page.

Plain-English summary

The service prioritizes user anonymity by not logging activity or metadata, but it processes personal data for payments and support. Payment information is processed for service provision, refunds, and accounting, and personal data is shared with third-party suppliers like email and payment providers. Transaction IDs are deleted after 20 days, and support emails after 70 days. All personal data processing and storage occurs within the EU/EEA, and there is no automated decision-making or profiling.

90% confidence

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Risk Flags

Not clearly stated

Critical issues and red flags, like weak privacy commitments or significant liabilities.

Not clearly stated

No cited risk flags — wording is unclear

The document does not contain explicit risk flags such as broad data ownership claims by the service, indemnification clauses that shift liability to the user, or waivers of class action rights.

Data Use & Sharing

1 finding

How your data is collected, used, and shared with others.

medium90% confidence

Personal data shared with third-party suppliers

Personal data will be shared with third-party suppliers who perform services on the company's behalf, such as e-mail service providers and payment solution suppliers.

Why it matters: Your personal data may be shared with external companies that provide services to the company, like email and payment processing, which means your data leaves the direct control of the service provider.

Your personal data will only be shared with third party suppliers who are performing services on our behalf and for the purposes stated above. The categories of such recipients are e-mail service providers and payment solution suppliers (which are subject to confidentiality).

Payment data, paragraph 6 · Citation strength: strong

Cancellation & Renewal

Not clearly stated

Terms for ending your subscription or account, and how renewals are handled.

Not clearly stated

No cited billing terms — wording is unclear

The document does not explicitly state terms for account cancellation or automatic renewal processes.

Gotchas

Not clearly stated

Less common but important clauses that could be significant to users.

Not clearly stated

No cited gotchas — wording is unclear

The document does not contain gotchas such as limitations of liability, disclaimers of warranties, or specific rules regarding user-generated content ownership.

Protections

0 findings

Commitments and features that protect users.

Looking good

No source-backed concerns shown

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This public review is informational only and is not legal advice. Verbaterm shows only findings tied to the cited source snapshot above.