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Privacy policy

Otter.ai

Review these first

Score81.0
Reviewed
Policy typePrivacy policy
Concern findings3
Protections2
Source supportStrong

Source provenance

Verified official source
Retrieved
Last checked
PublishedAutomated refresh
Source URLhttps://otter.ai/privacy

Canonical URL: https://otter.ai/privacy-policy

What changedMaterial language shifts detected around arbitration, personal data, privacy, share your. 174 new line(s), 117 removed line(s).

Snapshot hash 58ad3bb2f53d51b008ca4aef1861c184446af9aeb2e10744a5ea56e8f551ff55

Snapshot of the source text at fetch time, not a live mirror of the policy page.

Plain-English summary

The company's policy states that user personal information, specifically within transcriptions, may be used to train its proprietary AI technology (data_use-1). Furthermore, if the company undergoes a change of ownership, such as a merger or acquisition, your personal information may be disclosed as part of that transaction (risk_flags-1). Additionally, third-party payment processors are responsible for processing your personal information and may use it for their own purposes, subject to their own privacy policies (risk_flags-2). The service also discloses device, cookie, and location information to various third parties, which may be considered a 'sale' of personal information or used for targeted advertising under U.S. state privacy laws (data_use-1). Lastly, email tracking technologies may collect data on your interactions with emails for improving customer experience and services.

85% confidence

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Follow up on findings with grounded answers from this review. Not legal advice.

Risk Flags

2 findings

Critical issues that users should be aware of, including potential for significant financial loss, loss of rights, or major privacy infringements.

high90% confidence

User's information may be transferred in a change of corporate ownership

If the company is involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale, or other transaction, user's Personal Information may be disclosed as part of that transaction.

Why it matters: Your personal information could be transferred to a new owner if the company undergoes a change in corporate ownership, such as a merger, acquisition, or bankruptcy. This means your data may no longer be governed by the original company's policies.

Change of corporate ownership.  If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your Personal Information as part of that transaction.

WITH WHOM WE SHARE YOUR PERSONAL INFORMATION, paragraph 2 · Citation strength: strong

high90% confidence

Payment processors may use your personal information for their own purposes

Payment processors are responsible for the processing of your Personal Information, and may use your Personal Information for their own purposes in accordance with their privacy policies.

Why it matters: Third-party payment processors handle your personal information and may use it for their own purposes, which are subject to their separate privacy policies. This means your payment data may be used in ways not directly controlled by this service.

These payment processors are responsible for the processing of your Personal Information, and may use your Personal Information for their own purposes in accordance with their privacy policies.  More information is available here: https://stripe.com/gb/privacy .

WITH WHOM WE SHARE YOUR PERSONAL INFORMATION, paragraph 2 · Citation strength: strong

Data Use

1 finding

Practices related to the collection, processing, and sharing of user data, including for advertising, analytics, and third-party partnerships.

medium85% confidence

Some data disclosures may be considered a 'sale' of Personal Information or processing for targeted advertising

The company discloses Device Information, Cookies, and Location Information to Mobile advertising tracking providers, Analytics providers, Advertising Partners, and Providers of integrated third-party programs, apps, or platforms. Under various U.S. state privacy laws, some of these data disclosures may broadly be considered a “sale” of Personal Information and processing of Personal Information for targeted advertising.

Why it matters: Your device information, cookies, and location information are shared with various third parties, which may be considered a 'sale' of your personal information or used for targeted advertising under U.S. state privacy laws.

We disclose Device Information, Cookies, and Location Information to Mobile advertising tracking providers, Analytics providers, Advertising Partners, and Providers of integrated third-party programs, apps, or platforms. Under various U.S. state privacy laws, some of these data disclosures may broadly be considered a “sale” of Personal Information and processing of Personal Information for targeted advertising.

Payment processors, paragraph 3 · Citation strength: strong

Cancellation and Renewal

All clear

Terms related to subscription management, including automatic renewals, cancellation procedures, and refund policies.

Looking good

No billing surprises spotted

Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.

Gotchas

All clear

Potentially overlooked clauses that could impact user rights or experience, such as limitations of liability, arbitration clauses, or unexpected service modifications.

Looking good

No hidden gotchas

Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.

Protections

2 findings

Commitments and features that safeguard user interests, including strong data privacy practices, transparent policies, and user control over their information.

Protection95% confidence

The service does not knowingly collect personal information from children under 13

The Service and Website are not targeted at children, and the company does not knowingly collect Personal Information from children under the age of 13.

Why it helps: This helps protect the privacy of children under 13 by explicitly stating that the service does not target them and does not knowingly collect their personal information.

The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13.

CHILDREN, paragraph 1 · Citation strength: strong

Protection95% confidence

Users have the right to opt out of the 'sale' of Personal Information and processing for targeted advertising

Users have the right to opt out of the “sale” of their Personal Information and the processing of their Personal Information for targeted advertising.

Why it helps: This provides users with control over how their personal information is used, specifically allowing them to prevent its 'sale' and use for targeted advertising.

You have the right to opt out of the “sale” of your Personal Information and the processing of your Personal Information for targeted advertising.

HOW LONG WE STORE YOUR INFORMATION, paragraph 1 · Citation strength: strong

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