Polar Flow
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Source provenance
Verified official sourceWhat changedMaterial language shifts detected around personal data, privacy, sell your, fee. 125 new line(s), 145 removed line(s).
Snapshot hash 3c7cbc1c3b6e1ccef62061a9c2b2b3b36fefff4dcd2aeca158243d5caa7af323
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This privacy notice outlines that failure to verify your email within 24 hours during account creation or email changes will result in data loss or reversal of changes (risk_flags-1, risk_flags-2). Withdrawing mandatory consents can lead to your account being locked for 180 days and then permanently deleted (risk_flags-3). Your data may be transferred to countries outside the EEA, including the U.S., where privacy protection standards might be lower. Additionally, Polar may share anonymized statistical data with third parties and allow subcontractors to access your information for website and service tasks (data_use-3). Your email or user ID might be transferred outside the EU/EEA for notifications or error reporting, though service providers won't access your data (data_use-4). The service uses tracking techniques and targeted advertising with user consent (data_use-5), and collects device IDs in error and telemetry logs.
90% confidence
Critical issues that represent material or hard-to-reverse harm to the user. These include significant financial risks, lasting privacy exposures, loss of account access, limited dispute rights, or broad ownership/control of user-generated content.
If you change your email address, you must verify the new address within 24 hours; otherwise, the change will be reversed.
Why it matters: If you change your email address, you risk the change being reversed if you do not verify the new email within 24 hours.
If you later wish to change the email address registered to your account, you will also have 24 hours to verify your new email address; otherwise, the change will be reversed.
If you withdraw any of the mandatory consents, your account will be locked for 180 days and then permanently deleted after an additional 30-day removal cycle.
Why it matters: Withdrawing mandatory consents will result in your account being locked for 180 days and then permanently deleted with all data after 30 days.
If you withdraw any of the mandatory consents, your account will be locked for 180 days and then transferred to a removal cycle where your account and all of your data will be permanently deleted after 30 days.
This section describes how the company collects, processes, and shares your data; the purposes for doing so; and any limitations or conditions on such activities. Findings in this section identify broad collection, sharing, or use policies that could impact user privacy.
Your information may be transferred to or accessed by Polar’s subcontractors, such as the supplier of their Customer Care system, who carry out tasks related to Polar’s website, products, and services.
Why it matters: Your personal information may be accessed by third-party subcontractors who assist Polar with its services and website operations.
In line with the principles mentioned above, your information may be transferred or access to it may be permitted to Polar’s subcontractors (such as the supplier of our Customer Care system) that carry out tasks related to Polar’s website, products and services.
Your email address or user ID may on rare occasions be transferred outside the EU/EEA to service providers' servers for automatic notification or error reporting purposes, though service providers won't have access to your data.
Why it matters: While service data is stored in the EU/EEA, your email or user ID might be transferred to servers outside this area for technical purposes, though service providers reportedly won't access your data.
Your email address or your user ID may on rare occasions be transferred outside the EU/EEA to the servers of our service providers for automatic notification purposes or for error reporting purposes. Even in those cases, service providers do not have access to your data.
When you access Polar.com sites, if you provide consent, web and mobile tracking techniques will be used to collect device and network information, track your service use, and potentially provide targeted advertising.
Why it matters: With your consent, tracking technologies will be used to gather device and network information, monitor your service usage, and deliver targeted advertisements.
Polar uses web and mobile tracking techniques and targeted advertising. When you access sites under the Polar.com domain, you will be asked to consent to cookies and other tracking methods. Should you provide us your consent these methods will be used to collect device and network information, track your use of our services and possibly provide targeted advertising to you in our other sites or through our advertising partners.
This section outlines the policies for canceling services, subscriptions, or accounts, including any notice requirements, penalties, or processes for refunds. It also covers automatic renewals and how to opt out.
Looking good
No billing surprises spottedUnexpected or less-obvious clauses that could be to your detriment. These often include limitations on liability, changes to terms, dispute resolution processes, or specific actions that may lead to account suspension or data loss.
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No hidden gotchasThis section highlights explicit commitments or features that benefit the user, such as strong data privacy practices, clear refund policies, data portability, or specific user controls over their information.
You have the right to object to the handling of your personal information for research and development purposes and can opt out via Polar Flow, account.polar.com, or Customer Care.
Why it helps: You have control over whether your personal data is used for the company's research and development activities, providing a way to limit how your information is processed.
You have the right to object to the handling of your personal information for these purposes. You can opt out from handling of your data for research and development purposes at Polar Flow or account.polar.com services, or by sending a request to our Customer Care .
You have the right to correct or delete any of your information directly in Polar services or account.polar.com, or by sending a request to Customer Care.
Why it helps: You retain control over your personal data by being able to correct inaccuracies or request the complete deletion of your information, including user credentials and all associated data.
You have the right to have any of your information corrected or deleted either by doing it directly yourself in Polar services or account.polar.com or by sending a request to our Customer Care . If you want to have your information deleted, we will delete your user credentials and all information and data pertaining to you.
You have the right to receive your information from Polar’s systems in a machine-readable format and can download it directly from account.polar.com when handling is based on consent or an agreement.
Why it helps: This protection ensures data portability, allowing you to easily access and transfer your personal information in a usable format to other services or for your own records.
You have the right to receive your information from Polar’s systems in a machine-readable format when handling of your information is based on your consent or on execution of an agreement. You can download your information directly on account.polar.com.
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