Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Viber may share your data, including personal email and phone numbers, with its corporate family for various purposes, including analytics and fraud prevention. For payment services, sensitive financial data like KYC/B information may be shared with multiple third-party payment providers (risk_flags-2). Content you post on public spaces within Viber, such as communities or dating profiles, may be searchable by other users, and once public, Viber cannot control how others use it (risk_flags-3). Your IP address may also be visible to other users if the 'Use Peer-to-Peer' option is enabled (risk_flags-4).
Viber infers personal details like gender, age, interests, and general location from your data and uses these inferences to customize content and offers (data_use-1). Inferred data about your interests and characteristics, derived from your activity on other websites and services, can be received from third parties and linked to your device identifier for advertising (data_use-2). Your activity on Viber and outside of it, along with dating profile data, may be used for personalized advertising. Even if you are not a Viber user, your mobile phone number and contact name, if found in a user's address book, may be stored and used for services like Caller ID or to identify potential spam. Your general location, derived from your IP address, is used to present region-specific offers. Automated decisions, based on data and internal logic, may be used to close or restrict accounts to prevent breaches (data_use-6).
When using AI features within Viber, any information you input, including sensitive and private data, may be processed (gotchas-1). Even after unsubscribing from marketing communications, you will still receive service-related and administrative messages. Your contact history and correspondence with customer service may be used for service improvement, staff training, and internal management. Content uploaded to business accounts or dating profiles may be reviewed by Viber for policy and legal compliance. If you take a screenshot of a disappearing message, other users will be notified.
85% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
3 findings
Clauses that indicate potential for significant user harm, such as broad data sharing, weak security commitments, or limitations on user rights.
medium85% confidence
Sharing of Financial Data with Payment Service Providers
For Viber payment services, certain KYC/B and payment data provided by you may be shared with Payment Service Providers, who may then share it with downstream banks, other Payment Service Providers, and messaging systems like SWIFT to facilitate payment processing.
Why it matters: Your KYC/B and payment data, including sensitive financial information, may be shared with multiple third-party payment service providers and financial institutions, increasing the exposure of this data during payment processing.
Sharing certain KYC/B and payment data you provide with the Payment Service Provider, where it may in turn share with downstream banks, Payment Service Providers, messaging systems, such as SWIFT, to enable the payment processing. Viber will not share information more than is strictly necessary (some information is collected directly by the Payment Service Provider and is subject to their Privacy Policy);
Enabling Your Use of Viber payment services:, paragraph 3 · Citation strength: strong
medium90% confidence
Publicly Viewable Content May Be Searchable
Information posted on public spaces like communities, channels, business accounts, or dating profiles may be searchable and available to other users on Viber.
Why it matters: Any information you post in public areas within Viber, such as communities, channels, business accounts, or dating profiles, may be searchable and accessible to other users, and once public, cannot be controlled by Viber if other users save or republish it.
ponsible for what other users do with this information (e.g., store on their devices, publish on Viber or outside of it, etc.), thus, we recommend you do not disclose your personal data through the content of your posts.
Provide services using Non-User Data:, paragraph 31 · Citation strength: strong
low90% confidence
IP Address Visible to Other Users with Peer-to-Peer Option On
If the 'Use Peer-to-Peer' option is enabled, other users can use technical tools to see your IP address.
Why it matters: Your IP address may be discoverable by other users if your 'Use Peer-to-Peer' option is turned on.
If your “Use Peer-to-Peer” option is on, other users can use technical tools to see your IP address. You can turn this option off at any time on your privacy settings.
Provide services using Non-User Data:, paragraph 30 · Citation strength: strong
Data Use
3 findings
Clauses that describe how your data is collected, processed, and used by the service, including for purposes like analytics, advertising, or third-party sharing.
medium85% confidence
Inferred Data Used for Custom Content and Offers
The policy states that data provided through registration and inferred data, such as inferred gender, age range, inferred interests, and general location, are used to customize content, including offers of certain services.
Why it matters: The service infers personal details like gender, age range, interests, and general location from your registration data and activity, and uses these inferences to customize the content and offers you see.
We use your data provided through registration and inferred data (such as inferred gender, age range, inferred interests and general location) to customize content we show you, including customized our offers of certain services;
Data we collect automatically from your device;, paragraph 6 · Citation strength: strong
medium85% confidence
Inferred Data from Third Parties for Advertising
Viber may receive inferred data, linked to your device identifier, from trusted third-party advertisers and service providers. This inferred data can include interests and characteristics generated from other websites and services you have visited.
Why it matters: Viber receives inferred data about your interests and characteristics from third-party advertisers and service providers, based on your activity on other websites and services, which is then linked to your device identifier for advertising purposes.
Inferences from third party data and ads-related interactions – we may receive inferred data, linked to your device identifier (mainly, a unique device identifier generated by cookies or other tracking technologies used on our website and Services) from our trusted third-party advertisers and service providers. Such inferred data we receive may include inferences about your interests and characteristics, generated by such third parties from other websites and services you have visited (for example whether you are interested in fintech, cars etc., which income group you might pertain to, as well as the locations you tend to visit, based on your GPS location).
Social media data :, paragraph 6 · Citation strength: strong
low85% confidence
Automated Decisions for Account Restrictions
The policy states that automated decisions may be used to close or restrict an account based on data and logic created by Viber, to protect other users and prevent recurring breaches.
Why it matters: Your account could be restricted or closed automatically based on data and internal logic designed to prevent breaches, without immediate human review.
We may use automated decisions to close or restrict an account based on such data and other logic we have created for this, in order to protect other users and prevent recurring breaches. If your account has been blocked, you can contact our support.
Clauses that describe policies related to subscription renewals, cancellation procedures, and associated refunds or fees.
?
Not clearly stated
No cited billing terms — wording is unclear
The document does not clearly state policies regarding automatic renewals for services. Specifics on how services renew or if they renew automatically are not provided. Additionally, there is no explicit mention of cancellation procedures, including any potential fees or refund policies associated with cancellation.
Gotchas
1 finding
Potentially surprising or hidden clauses that could negatively impact the user, often found in the fine print.
medium85% confidence
AI Feature Usage May Involve Sensitive Information
Using AI features like summaries, polish messages, instant answers, or other AI in-chat or chatbot features, may involve information that could be considered sensitive and very private in nature, if you choose to provide it.
Why it matters: When you use AI features, any information you input or use with these features, including sensitive and private data, may be processed by the service.
When you use AI features like summaries, polish messages, instant answers, or other AI in-chat or chatbot features, we process your text messages or content you choose to use with the feature to provide you with the translated or summarized message or to provide relevant responses or suggestions. This may include information that could be considered sensitive and personal in nature, if you choose to provide it.
User Submitted Content:, paragraph 2 · Citation strength: strong
Protections
3 findings
Consumer-friendly clauses that offer strong privacy, security, or data control.
Protection95% confidence
End-to-End Encryption for Core Features
Starting with Viber 6.0, core features like one-on-one calls, messages, group messages, private media sharing, and linked devices are secured with end-to-end encryption. This means encryption keys are stored only on your devices, and Viber itself cannot access them.
Why it helps: This ensures that your private communications are secure, as only you and the recipient have access to the encryption keys, preventing unauthorized access by Viber or other third parties.
Starting with Viber 6.0, Viber’s core features are secured with end-to-end encryption: Viber one-on-one calls, one-on-one messages, group messages, private media sharing and linked devices. This means that the encryption keys are stored only on your devices and no one, not even Viber itself, has access to them. To learn more about Viber Encryption, follow this link: http://www.viber.com/en/security .
No Reading, Listening, or Storing of Private Messages/Calls
Viber explicitly states that it does not read or listen to the content of private messages and/or calls, and does not store these messages (including media files) once they have been delivered. Messages not delivered within two weeks are deleted from servers.
Why it helps: This commitment ensures that the content of your private communications remains confidential and is not accessed or stored by Viber, reinforcing user privacy.
We wish to clarify that we do not read or listen to the content of your messages and/or calls made privately via Viber and we do not store those messages (including any media files transferred therein) once they have been delivered to their destination (which on average takes less than one second). If for some reason the message was not delivered to its destination within up to 2 weeks, it will be deleted from our servers.
The Data We Collect, paragraph 4 · Citation strength: strong
Protection95% confidence
No Sensitive Data Used for Advertising
The policy explicitly states that no sensitive data will be used for advertising purposes.
Why it helps: This commitment protects your most private information from being utilized for targeted advertisements, enhancing your privacy.
We will not use any of your sensitive data for advertising purposes.