Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The privacy policy indicates that REI may monitor and retain audio/video recordings in stores and customer service interactions (id: finding-1). Additionally, the company collects user information from various third-party sources, including social media and data analytics partners (id: finding-2).
90% confidence
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Risk Flags
Potentially harmful or alarming clauses that might indicate a bad experience for the user. These are often one-sided or may make it difficult for the user to exercise their rights.
Not clearly stated: No risk flags were clearly stated in the provided policy. This does not mean there are no risks, but rather that the provided text does not contain explicit clauses that meet the criteria for risk flags.
Data Use
This section highlights how your data is collected, processed, and shared. Pay attention to how companies use your information for marketing, personalization, and third-party sharing.
medium95% confidence
Audio, video, and chat communications may be monitored and retained.
REI may monitor and retain audio and video recordings in stores and facilities, and customer service chats or phone calls, including for training purposes.
Why it matters: Your conversations with customer service and your presence in REI stores may be recorded and retained, potentially for purposes beyond immediate service interactions.
**Audio and Video Recordings, Photos, and Chat Content:**We capture photographs and video recordings in our stores and other facilities for security and loss prevention purposes. If you contact customer service through our chat feature or by phone, we may monitor and retain those conversations, including for training purposes.
Information collected from other sources, including social media, data analytics, and advertising partners.
REI collects information about you from various external sources, including data analytics and advertising partners, and social media platforms.
Why it matters: Information about you may be collected from third-party sources and combined with the data REI already has, potentially expanding the scope of your personal profile beyond what you directly provide.
ook), we have access to certain information from that platform, such as your name, email address, friends list, and public profile information, in accordance with the authorization procedures determined by that platform.
This section examines the terms related to canceling services or subscriptions and how renewals are handled. Key points include notice periods, refund eligibility, and ease of cancellation.
Not clearly stated: No cancellation or renewal concerns were clearly stated in the provided policy. This does not mean there are no concerns, but rather that the provided text does not contain explicit clauses that meet the criteria for cancellation or renewal concerns.
Gotchas
These are the less common, often overlooked clauses that could lead to unexpected outcomes. They might include uncommon data uses, limitations on liability, or unusual terms of service.
Not clearly stated: No 'gotchas' concerns were clearly stated in the provided policy. This does not mean there are no hidden clauses, but rather that the provided text does not contain explicit clauses that meet the criteria for 'gotchas' concerns.
Protections
This section highlights clauses that are beneficial to the user, such as strong data privacy commitments, clear cancellation processes, or explicit commitments to user rights.
Protection95% confidence
Explicit right to request deletion of personal information for EEA users.
If you are in the EEA, you have the right to request the deletion of your personal information.
Why it helps: This ensures users in the EEA can control their personal data by requesting its permanent removal from the service.
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, (3) request correction of inaccurate personal information, (4) request restriction of processing of your personal information, and (5) object to the processing of your personal information for certain purposes.
Europe, paragraph 4 · Citation strength: strong
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