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Plain-English summary
This review of Riot Games' Terms of Service highlights several areas of concern for users. Notably, U.S. residents are subject to mandatory binding arbitration and a class action waiver for disputes, significantly limiting legal recourse. Users do not own virtual content purchased or earned within the games, which can be deleted, altered, or re-priced by Riot Games without notice or compensation. Furthermore, any creative ideas or user-generated content submitted to Riot Games can be used freely by the company without compensation, confidentiality, or attribution. Riot Games also actively monitors user activity and may install background anti-cheat software on devices. Finally, accounts can be terminated for inactivity or for cause (breaching terms) without refund, and users are liable for losses from shared or insecure login credentials. Limited refund rights for digital content are also noted.
88% confidence
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Risks to be aware of
1 finding
Critical issues that could lead to significant user harm. These are often non-reversible or have a lasting impact.
high95% confidence
No Ownership of Virtual Content
Users do not own any Virtual Content, regardless of how they acquired it, and it has no monetary value. It cannot be transferred or redeemed for real-world money.
Why it matters: Purchased or earned virtual items, including game currency, are not owned by the user but are merely licensed. These items have no monetary value and cannot be transferred or exchanged for real-world money, meaning you cannot sell them or get cash back.
You have no ownership or other property interest in any of the Virtual Content you unlock, regardless of how you acquired access to it. Virtual Content has no monetary value. You can’t transfer (unless we allow it in the functionality of the Riot Services) or redeem Virtual Content for any type of “real world” money.
How the company collects, uses, and shares your personal data, as well as any privacy-related settings or options.
medium90% confidence
Active Monitoring of Riot Services and User Devices
Riot Games may actively monitor the use of its services, including on users' computers or devices, for purposes such as preventing cheating, hacking, and reducing toxic behavior.
Why it matters: Riot Games can actively monitor your activity on their services, including your computer or device usage, which means they can collect data on how you use the services and your device. This data can be used to prevent cheating, hacking, or reduce toxic behavior.
We may actively monitor the use of the Riot Services (but have no obligation to do so), both on our own servers and on your computer or device, for a wide variety of different purposes, including preventing cheating and hacking, reducing toxic player behavior, and improving the Riot Services.
USER GENERATED CONTENT, paragraph 10 · Citation strength: strong
Cancellation & Renewal
1 finding
Terms related to subscription renewals, cancellation procedures, and associated refund policies.
medium90% confidence
Account Termination for Inactivity
Riot Games reserves the right to terminate or suspend accounts for prolonged periods of inactivity, after providing notice and an opportunity to re-activate.
Why it matters: If you don't use your account for a long time, Riot Games may terminate it, potentially leading to loss of access to your account and its contents, although they will provide notice and a chance to reactivate it.
If you do not use your account for a prolonged period of time, we reserve the right to take measures against your account, including suspension or termination. If we plan to take measures against your account based on prolonged period of inactivity, we will let you know first (e.g., by email to the email address registered to your account) and give you ample opportunity to avoid such measures (e.g., deletion of your account).
Potentially overlooked clauses that could be unfavorable to the user, or common tricky practices.
medium90% confidence
Limited Refunds for Digital Content
You lose the right to cancel and get a refund for digital content if you receive immediate access or download it, with only limited exceptions.
Why it matters: Once you access or download digital content, you generally lose your right to a refund, making returns difficult even if you change your mind.
You lose the right to change your mind, cancel the order and get a refund if you get immediate access to or download your digital content. There are some exceptions to this rule, but we have a strict policy on refunds.
Responsibility for Account Losses Due to Shared Credentials
You are responsible for all losses on your account, including Virtual Content, if you share your Login Credentials or fail to keep them secure.
Why it matters: If you share your login details or do not adequately protect them, you will be held responsible for any losses incurred on your account, including virtual purchases.
You are responsible for all losses (including loss or use of Virtual Content) on your account where you have shared your Login Credentials or have failed to keep your account or Login Credentials secure.
YOUR ACCOUNT, paragraph 14 · Citation strength: strong
Protections
0 findings
Explicit commitments or features designed to benefit or protect the user.
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