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Plain-English summary
SimpliSafe users face several concerns based on their privacy policy. Users are solely responsible for ensuring compliance with privacy laws when using security cameras (risk_flags-1), and recording and sharing video can impact others' privacy rights (risk_flags-2). SimpliSafe collects session replay for website visitors (data_use-1), shares personal information, including browsing and shopping data, with strategic partners for offers (data_use-2), and participates in ad networks for interest-based advertisements (data_use-3). They also work with advertising partners to deliver tailored ads (data_use-4), collect mouse movements and keystrokes for evaluating site functionality (data_use-5), and record customer service calls and online chats (data_use-6).
93% confidence
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Risk Flags
Critical issues that may involve significant risk to the user. These include material, hard-to-reverse harms like irreversible financial loss, permanent privacy exposure, loss of account access, weakened dispute rights, or broad ownership/control of user content.
high95% confidence confidence
User is solely responsible for compliance with privacy laws related to security camera use
You are reminded that you, not SimpliSafe, are solely responsible for ensuring compliance with applicable laws when using security cameras or other camera-enabled products.
Why it matters: Users face the responsibility of understanding and adhering to privacy laws concerning the use of security cameras, which could involve displaying notices to visitors about audio and video recording. Failure to comply could lead to legal issues.
Privacy laws in your state may impose certain obligations on you and your use of the security camera(s) or other camera-enabled products. You (not SimpliSafe) are solely responsible for ensuring that you comply with any applicable laws when you use such camera-enabled products.
**Sensitive Personal Information**, paragraph 4 · Citation strength: strong
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Recording and sharing video may affect others' privacy rights
Recording and sharing video content that includes other people may impact their privacy rights.
Why it matters: Sharing video that involves other people could infringe on their privacy rights, potentially leading to disputes or legal challenges from those individuals.
Please also consider that recording and sharing of video that involves other people may affect their privacy rights.
**Sensitive Personal Information**, paragraph 4 · Citation strength: strong
Data Use
This section reviews how your data is collected, processed, and shared, and highlights any practices that might be concerning. This includes broad data collection, sharing with third parties, or uses that are not immediately obvious or necessary for the service.
medium90% confidence confidence
Session replay collected for website visitors
For website visitors, session replay is created to show their visit to the site to identify and troubleshoot functionality issues.
Why it matters: Session replay records a user's journey through the website, which allows for detailed monitoring of their activity and potential collection of extensive interaction data.
For Website visitors, to create a session replay that shows your visit to our site in order to identify and troubleshoot functionality issues
* **Our sources for this Personal Information:**, paragraph 8 · Citation strength: strong
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Personal Information shared with strategic partners and other third parties for offers
SimpliSafe may share your Personal Information, including information on how you browse and shop, with strategic partners and other third parties for offers they believe may be of value to you.
Why it matters: Your browsing and shopping information may be shared with other companies, potentially leading to targeted advertising from various third parties.
We may share your Personal Information, including Personal Information about how you browse and shop, with certain strategic partners and other third parties that provide offers we think may be of value to you
* **Our sources for this Personal Information:**, paragraph 16 · Citation strength: strong
medium90% confidence confidence
Inclusion in ad networks for interest-based advertisements
SimpliSafe participates in ad networks that may use your browsing history across participating websites to display internet-based advertisements to you on those websites.
Why it matters: Your browsing history across different websites could be used by ad networks to show you targeted advertisements, potentially increasing unwanted ad exposure.
We belong to ad networks that may use your browsing history across participating websites to show you internet-based advertisements on those websites
* **Our sources for this Personal Information:**, paragraph 17 · Citation strength: strong
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Use of advertising partners for tailored ads
SimpliSafe collaborates with advertising partners like Facebook and Google to deliver advertisements that are tailored to your interests.
Why it matters: Your personal information is used with advertising partners to send you targeted advertisements based on your interests, which could lead to personalized advertising or exposure to more ads.
We work with advertising partners such as Facebook and Google to deliver advertisements tailored to your interests
* **Our sources for this Personal Information:**, paragraph 18 · Citation strength: strong
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Mouse movement and keystrokes collected for website functionality evaluation
SimpliSafe collects your mouse movement and keystrokes for evaluating site functionality.
Why it matters: SimpliSafe collects detailed behavioral data, including mouse movements and keystrokes, which allows for comprehensive tracking of user activity on their website.
your mouse movement and keystrokes for evaluating site functionality
* **Our sources for this Personal Information:**, paragraph 25 · Citation strength: strong
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Recording and saving customer service calls and online chats
SimpliSafe records and saves calls involving their customer service team and any online chats.
Why it matters: Conversations with customer service, whether by phone or online chat, are recorded and saved, meaning these interactions are not private and can be reviewed by SimpliSafe at any time.
Please note that we record and save calls involving our customer service team and any online chats
* **Our sources for this Personal Information:**, paragraph 1 · Citation strength: strong
Cancellation & Renewal
This section examines policies related to canceling services, renewals, and refunds, flagging terms that could make it difficult for users to stop using the service or recover funds.
Not clearly stated: No specific information regarding automatic renewals, cancellation procedures, or refund eligibility was found within the provided policy excerpts.
Gotchas
This section includes less severe but still concerning issues that users should be aware of. These might include terms that are unusually broad, one-sided, or could lead to unexpected outcomes without careful attention.
Not clearly stated: No additional 'gotchas' were identified beyond those captured in other concern categories.
Protections
This section highlights commitments or features in the policy that protect user rights or offer consumer-friendly benefits. These are explicit benefits that are directly described in the provided text.
Protection95% confidence confidence
User consent required for sharing with or control by partners with ability to revoke
Consent is required for exchanges of information or requests for control by partners, and you can revoke or disable this consent at any time.
Why it helps: Users have control over sharing information with partners, as consent is mandatory and can be withdrawn, allowing them to manage their privacy settings.
Your consent is required to allow any of these exchanges or requests for control and you will be able to revoke or disable it at any time.
**SimpliSafe Product or Account Interaction with SimpliSafe Partners**, paragraph 1 · Citation strength: strong
Protection95% confidence confidence
Do Not Track/Global Privacy Control honored for marketing opt-out
If you enable 'Do Not Track' or 'Global Privacy Control' in your internet browser, SimpliSafe will honor your request to opt-out of the sale or sharing of information for marketing purposes when you visit their site.
Why it helps: Users can easily signal their privacy preferences through browser settings like 'Do Not Track' or 'Global Privacy Control' to opt-out of marketing-related data sharing, enhancing their control over personal information.
If your internet browser offers “Do Not Track” or the “Global Privacy Control” opt-out preference signal and you enable the feature, we will honor your request to opt-out of sale or sharing when you visit our Site by treating the requests as an opt-out of cookies and pixels that collect and share information for marketing purposes.