Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
SimpliSafe's privacy policy outlines that while they record customer service interactions and may share your browsing and shopping data with partners for marketing, they also commit to not collecting data from minors and not sharing short-code messaging data for marketing. The company states they cannot guarantee online data security and may retain some information even after account closure. You are responsible for legal compliance when using camera products.
85% confidence
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Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
1 finding
Critical issues that pose a significant risk to the user. These include practices that are difficult to reverse, lead to loss of rights or assets, or have severe privacy implications.
high95% confidence
SimpliSafe's camera-enabled products may record audio and video, for which the user is solely responsible for legal compliance.
If you use SimpliSafe's security cameras or other camera-enabled products, the company will record, store, and process video and audio. You are solely responsible for ensuring compliance with applicable privacy laws when using these products, which may include displaying a notice that alerts visitors to recording.
Why it matters: If you use SimpliSafe's camera-enabled products, you are responsible for understanding and adhering to privacy laws related to recording audio and video, which may require you to display notices to visitors. Failure to comply could have legal consequences for you.
NOTE: Privacy laws in your state may impose certain obligations on you and your use of the security camera(s) or other camera-enabled products. You (not SimpliSafe) are solely responsible for ensuring that you comply with any applicable laws when you use such camera-enabled products. For example, you may be required to display a notice (even inside) that alerts visitors that you are using a security camera or other camera-enabled products that are recording audio and video. Please also consider that recording and sharing of video that involves other people may affect their privacy rights.
Sensitive Personal Information, paragraph 1 · Citation strength: strong
Data Use
9 findings
Practices related to the collection, processing, and sharing of personal information. This section highlights how your data is used, who it's shared with, and for what purposes.
medium90% confidence
SimpliSafe records and saves customer service calls and online chats.
The company records and saves calls involving its customer service team and any online chats.
Why it matters: Your conversations with customer service, whether by phone or online chat, are recorded and saved by SimpliSafe.
Communications we have with you in any way including in person, by phone, online, by email or text, or by online live chat. Please note that we record and save calls involving our customer service team and any online chats
Our sources for this Personal Information:, paragraph 1 · Citation strength: strong
medium88% confidence
SimpliSafe may share your personal information with strategic partners and third parties for offers they think may be of value to you.
SimpliSafe may share your Personal Information, including browsing and shopping data, with certain strategic partners and other third parties who provide offers they believe may be valuable to you.
Why it matters: Your personal information, including details about your browsing and shopping habits, may be shared with other companies who will use it to send you offers.
We may share your Personal Information, including Personal Information about how you browse and shop, with certain strategic partners and other third parties that provide offers we think may be of value to you
Our business purposes for collecting this Personal Information:, paragraph 10 · Citation strength: strong
medium85% confidence
SimpliSafe uses ad networks that track browsing history across websites for internet-based advertising.
SimpliSafe belongs to ad networks that may use your browsing history across participating websites to show you internet-based advertisements on those websites.
Why it matters: Your browsing history on other websites may be used by SimpliSafe's ad networks to show you targeted advertisements.
We belong to ad networks that may use your browsing history across participating websites to show you internet-based advertisements on those websites
Our business purposes for collecting this Personal Information:, paragraph 11 · Citation strength: strong
medium85% confidence
SimpliSafe uses advertising partners to deliver tailored advertisements.
SimpliSafe works with advertising partners like Facebook and Google to deliver advertisements tailored to your interests.
Why it matters: You may receive advertisements on various platforms that are specifically tailored to your interests based on data shared with advertising partners.
We work with advertising partners such as Facebook and Google to deliver advertisements tailored to your interests
Our business purposes for collecting this Personal Information:, paragraph 12 · Citation strength: strong
medium85% confidence
SimpliSafe may sell or transfer your personal information in the event of a business change, such as a merger or acquisition.
If the ownership of SimpliSafe's business changes, or assets are transferred due to merger, acquisition, or bankruptcy, your Personal Information may be transferred or sold to the new owner.
Why it matters: Your personal information could become subject to a new owner and potentially a new privacy policy if SimpliSafe undergoes a change in ownership or transfers assets.
If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your Personal Information to the new owner. In such a case, unless permitted or otherwise directed by applicable law, your Personal Information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.
SimpliSafe Product or Account Interaction with SimpliSafe Partners, paragraph 6 · Citation strength: strong
medium85% confidence
SimpliSafe may retain some of your personal information even after account closure.
Even if you close your account, SimpliSafe may retain some of your Personal Information as allowed by law for legitimate business purposes, archival purposes, and to avoid identity theft or fraud.
Why it matters: Even after closing your account, your personal information may not be fully deleted and could be retained by SimpliSafe for various reasons.
We may, however, retain some of your Personal Information, as allowed by law, for a period of time reasonably necessary for legitimate business purposes, archival purposes and to avoid identity theft or fraud.
ACCESS TO YOUR PERSONAL INFORMATION AND CHOICES, paragraph 1 · Citation strength: strong
medium80% confidence
SimpliSafe cannot guarantee the security of personal information transmitted online.
The Internet is not 100% secure, so SimpliSafe cannot guarantee the security of any Personal Information you transmit to them, and there's no guarantee that information won't be accessed, disclosed, altered, or destroyed.
Why it matters: Your personal information sent to SimpliSafe online is not guaranteed to be secure and could potentially be compromised.
However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure or warrant the security of any Personal Information you transmit to us. There is no guarantee that Personal Information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.
SECURITY OF YOUR PERSONAL INFORMATION, paragraph 1 · Citation strength: strong
medium85% confidence
Your personal information may be transferred to, stored, and processed in the United States or other countries, where data protection laws may differ.
If you are visiting the Site from outside the United States, your Personal Information may be transferred to, stored, and processed in the United States or other countries, and the data protection laws in these countries may not be as comprehensive or may differ from those in your country.
Why it matters: Your personal data could be subject to different data protection laws and potentially less comprehensive protections if transferred and processed outside of your home country.
If you are visiting the Site from outside the United States, your Personal Information may be transferred to, stored, and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of the United States or these other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country.
CALIFORNIA AND OTHER STATE PRIVACY RIGHTS, paragraph 21 · Citation strength: strong
low80% confidence
The company uses analytics partners and advertising and marketing companies as sources for personal information.
SimpliSafe receives Personal Information from analytics partners and advertising and marketing companies.
Why it matters: Your personal information may be collected by third-party analytics and marketing companies and then provided to SimpliSafe.
We receive this Personal Information from analytics partners and advertising and marketing companies
Our sources for this Personal Information:, paragraph 6 · Citation strength: strong
Cancellation & Renewal
All clear
Terms and conditions related to account cancellation, service renewal, and associated policies.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
1 finding
Clauses that may contain unexpected conditions, limitations, or potential inconveniences for the user. These are not necessarily severe risks but are worth noting.
low90% confidence
The privacy policy is reviewed yearly and can change, with significant changes communicated via email or prominent notice.
SimpliSafe's Privacy Policy may change from time to time, with a minimum yearly review. Significant changes will be communicated via email or a more prominent notice.
Why it matters: You need to stay informed about changes to the privacy policy, as it is reviewed annually and significant updates will be communicated to you.
Our Privacy Policy may change from time to time, at minimum it will be reviewed on a yearly basis. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will send you an e-mail and provide a more prominent notice as we deem appropriate.
Provisions designed to safeguard user rights, privacy, or provide benefits.
Protection85% confidence
SimpliSafe seeks to limit the collection and use of customer Personal Information.
SimpliSafe states that they seek to limit the collection and use of customer Personal Information required to deliver service to their customers.
Why it helps: This indicates a commitment to data minimization, meaning the company aims to collect only the data necessary for its services, which can reduce your overall privacy exposure.
We seek to limit the collection and use of customer Personal Information required to deliver service to our customers.
INFORMATION WE COLLECT AND WHY WE COLLECT IT, paragraph 1 · Citation strength: strong
Protection95% confidence
SimpliSafe states they do not sell or share personal information for marketing purposes when obtained through short code messaging.
SimpliSafe explicitly states that they do not sell or share your Personal Information for marketing purposes if that information was obtained through short code messaging.
Why it helps: This provides a specific protection regarding how data collected via short code messaging is used, limiting its sharing for marketing.
For the avoidance of doubt, we do not sell or share your Personal Information for marketing purposes when that Personal Information was obtained through short code messaging.
Our business purposes for collecting this Personal Information:, paragraph 13 · Citation strength: strong
Protection95% confidence
SimpliSafe will not reduce your privacy rights without your consent.
SimpliSafe states they will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law.
Why it helps: This clause ensures that any changes to the privacy policy that might diminish your rights require your explicit consent, providing a safeguard against unilateral changes that could negatively impact you.
We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law.
Users can opt out of receiving non-marketing related communications, excluding alarm alerts and service information.
You can opt out of receiving non-marketing related communications, except for alarm alerts and service information, by logging into your account and editing notification preferences.
Why it helps: This provides control over the types of communications you receive, allowing you to reduce unwanted messages while still getting essential service notifications.
You may opt out of receiving non-marketing related communications (this does not include alarm alerts and service information) from us by logging into your account and editing your notification preferences.
ACCESS TO YOUR PERSONAL INFORMATION AND CHOICES, paragraph 1 · Citation strength: strong
Protection85% confidence
Users can opt-out of marketing and promotional emails.
You can opt-out of receiving marketing and promotional emails from SimpliSafe by using the opt-out or unsubscribe feature in the footer of their marketing emails.
Why it helps: This gives you a clear and direct way to stop receiving promotional content, helping to manage unwanted communications.
You can opt-out of receiving marketing and promotional emails from SimpliSafe by using the opt-out or unsubscribe feature contained in the footer of our marketing emails.
ACCESS TO YOUR PERSONAL INFORMATION AND CHOICES, paragraph 1 · Citation strength: strong
Protection85% confidence
SimpliSafe offers account closure, after which they will no longer use or share your online account information with third parties.
You can close your online account by calling SimpliSafe, and upon closure, they will no longer use your online account information or share it with third parties.
Why it helps: This provides a mechanism for you to terminate your relationship with SimpliSafe and stop the sharing of your online account information with third parties, enhancing your control over your data.
You can close your online account by calling us at 800-548-9508. If you close your account, we will no longer use your online account information or share it with third parties.
ACCESS TO YOUR PERSONAL INFORMATION AND CHOICES, paragraph 1 · Citation strength: strong
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