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Plain-English summary
Superhuman collects various types of data, including technical information, usage data, and inferred information about you, and may also obtain data from public sources and third parties. If you use an organizational account, your organization has control over your account and data, and this Privacy Policy may not apply. Your data may be transferred and processed internationally. Superhuman shares data with its corporate family and advertising partners, and your information may be disclosed for legal compliance, protection, or during mergers. Using third-party marketplace offerings means your information might be shared with those third parties who are not controlled by Superhuman.
92% confidence
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Risks to You
4 findings
Critical issues and red flags that could significantly impact users.
medium95% confidence
Organizational Accounts Take Precedence
If you use the product through your organization (e.g., employer or educational institution), this Privacy Policy does not apply to content you upload or output. Instead, content is processed according to the organization's contract and data protection terms.
Why it matters: If you use the product under an organizational account, your uploaded or outputted content is not covered by this Privacy Policy, and your organization will dictate how that data is processed.
If you use our products under the management of a company, organization, educational institution, or other legal entity (such as if your employer gives you access to our inbox assistant tools for work or if you open an account on behalf of an entity) (“Organization”), please note: This Privacy Policy does not apply to content you upload to or output from our products using such accounts. Instead, we process such content on behalf of and in accordance with the contract and data protection terms with that Organization.
Related Privacy Information, paragraph 1 · Citation strength: strong
medium95% confidence
Organization Can Access and Control Your Account
If you created an account using an email address belonging to your organization, Superhuman may share your email address or other usage information with the administrators or representatives of that organization, and the organization can access and control your account.
Why it matters: If your account is linked to an organizational email, your organization's administrators may have access to and control over your account, and your email address and usage information may be shared with them.
Your Organization can access and control your account. If you created an account using an email address belonging to your Organization, we may share your email address or other usage information with the administrators or representatives of that Organization.
Related Privacy Information, paragraph 2 · Citation strength: strong
medium90% confidence
Organization Handles Your Data Rights
If you use the products under an organizational account, you should contact your organization to exercise any of your data rights. If you contact Superhuman directly, they will refer your request to the organization.
Why it matters: Your ability to exercise data rights (like access, correction, or deletion) is routed through your organization if you use an organizational account, rather than directly with Superhuman.
You should contact your Organization to exercise any of your rights related to your information. If you contact us with a request, we will refer your request to the Organization that provides you with access to the product, or ask that you do the same, and we will assist that Organization in responding to your request.
Related Privacy Information, paragraph 4 · Citation strength: strong
medium90% confidence
Data May Be Transferred Internationally
Your data may be transferred and processed outside of your country of residence, and while safeguards are applied, data protection laws vary between countries.
Why it matters: Your personal data might be stored and processed in countries with different data protection laws than your own, which could offer varying levels of protection.
We may transfer and process your data outside of the country where you live. Countries’ data protection laws vary, with some providing more protection than others. Regardless of where your information is processed, we apply the protections described in this policy and we comply with certain legal frameworks relating to the transfer of data, including ensuring that relevant safeguards are in place for the transfer of data where required by law.
Data Transfers, paragraph 1 · Citation strength: strong
Your Data and How It's Used
8 findings
How the company collects, uses, and shares your personal information.
medium90% confidence
Collection of Voice Data for Transcription
If you use Notetaker or transcription features, Superhuman collects recordings to create transcriptions of communications, including recordings of other participants.
Why it matters: Using specific features may result in Superhuman collecting voice recordings, including those of other individuals involved in your communications, for transcription purposes.
Voice data: If you choose to use our Notetaker or transcription features, we collect recordings to create transcriptions of communications captured through our services, including recordings of other participants.
Information We Collect, paragraph 4 · Citation strength: strong
medium90% confidence
Information from Other Sources, Including Publicly Available Data and Third Parties
Superhuman may collect publicly available information about users and non-users and license data like contact info, company, or job function from third parties. They may also receive metrics or content from third-party marketplace products integrated with your Superhuman account.
Why it matters: Superhuman may combine information they collect directly from you with data obtained from public sources or licensed from third parties, potentially expanding their profile of you.
Information from other sources. We may collect information about users and non-users that’s publicly available, and we may license data such as your contact info or information about your company or job function from third parties. In addition, we may receive information about you from third parties that you choose to connect with through our online marketplace. For example, if you integrate a third-party marketplace product with a Superhuman account(s), we may receive metrics related to your use of that product or other content depending upon your settings with the third party.
Information We Collect, paragraph 9 · Citation strength: strong
medium90% confidence
Inferred Information About You
Superhuman may infer information about you based on collected data, such as approximate location from IP address, interest in products from usage data, industry, and writing style from product use, depending on account settings.
Why it matters: Superhuman creates inferences about you, like your location or interests, based on your data and product usage, which could influence how products are tailored or advertised to you.
For example, we may make inferences about your approximate location based on your IP address, predict that you are interested in certain products we offer based on your usage data and past purchases, and, depending upon your account settings, we may infer what industry you work in and your writing style based on your use of our products.
Information We Collect, paragraph 9 · Citation strength: strong
medium90% confidence
Broad Disclosure to the Superhuman Family of Companies
Companies within the Superhuman corporate family may access your information for business operations, product integration, development, improvement, and promotion of their products.
Why it matters: Your information may be shared broadly within Superhuman's corporate family for various internal business and product-related purposes.
The Superhuman family of companies. Companies within the Superhuman corporate family may access information about you, including for business operations, product integration, development, and improvement, and to support promotion of our products.
When We Disclose Information, paragraph 1 · Citation strength: strong
medium90% confidence
Disclosure to Third-Party Marketplace Participants
If you choose to use third-party offerings through Superhuman's online marketplace, Superhuman may disclose information to that third party and/or an associated API provider according to your settings. Superhuman does not control these third-party offerings.
Why it matters: Engaging with third-party products on the marketplace may lead to your information being shared with those third parties and their API providers, whose data practices are not controlled by Superhuman.
Marketplace Participants. Using our online marketplace, you can choose to build, access, use, purchase, or integrate (collectively, “use”) agents, apps, packs, applications, code, plugins, content, services, extensions, or other third-party offerings with your Superhuman account(s). If you choose to use a third-party offering, Superhuman may disclose information to that third party and/or an associated API provider in accordance with your settings. Superhuman does not own or control the third-party offerings available through our marketplace, so please review the policies and choices offered by any third party (including an associated API provider) you choose to engage or integrate.
When We Disclose Information, paragraph 3 · Citation strength: strong
medium90% confidence
Data Disclosure to Advertising Partners
Superhuman engages advertising partners who may use cookies to collect limited information about your website interactions, such as cookie IDs, device identifiers, and links clicked. They may also translate your email or phone number into a unique identifier for targeted ads on other sites, which may constitute 'targeted advertising', 'sharing', or 'selling' under certain privacy laws.
Why it matters: Your browsing data and potentially a unique identifier derived from your contact information may be shared with advertising partners for targeted advertising, which could be considered 'selling' or 'sharing' under some privacy laws.
In addition, we may work with advertising partners to translate your email address or phone number into a unique identifier that such partners can then use to show ads promoting our products on other websites and online services. These activities–disclosing unique IDs and disclosing data through Cookies–may constitute “targeted advertising”, “sharing”, or “selling” under certain privacy laws, and depending on where you live, we may require your consent or you may be able to opt out of such activities.
When We Disclose Information, paragraph 4 · Citation strength: strong
medium90% confidence
Disclosure for Legal Compliance and Protection
Superhuman may disclose your information to government agencies and other authorities to comply with laws, legal processes, or governmental requests. They may also disclose information to protect themselves, users, or others from fraud, abuse, or other harmful activities.
Why it matters: Your personal information may be disclosed to government or legal authorities for compliance reasons or to protect against illegal activities, which means your data could be shared without your direct consent in these situations.
Government, legal, and similar authorities. We may disclose information about you to governmental agencies, regulators, and other authorities or authorized parties to comply with any applicable law, regulation, legal process, or appropriate governmental request. We may also disclose your personal information to protect ourselves, our users, or others from fraud, abuse, or other illegal or potentially harmful activities.
When We Disclose Information, paragraph 5 · Citation strength: strong
medium90% confidence
Disclosure During Mergers or Asset Transfers
In the event of a merger, acquisition, sale, or similar transaction, your information may be sold or transferred as part of the transaction, as permitted by law and/or contract.
Why it matters: Your personal information could be transferred to a new owner if Superhuman undergoes a merger, acquisition, or other asset transfer, potentially subjecting your data to new policies.
Disclosure in the event of merger, sale, or other asset transfer. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of some or all assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
When We Disclose Information, paragraph 6 · Citation strength: strong
Cancellation & Renewal
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Information on how to cancel services or stop automatic renewals.
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Other Gotchas
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Protections for You
9 findings
Terms that protect user rights and privacy.
Protection95% confidence
Commitment to Not Sell or Monetize User Content
Superhuman states that they make money when users purchase their paid products and not by selling or monetizing user content.
Why it helps: This commitment indicates that your content is not a direct source of revenue for the company through sales or monetization, potentially reducing concerns about its commercial exploitation.
We make money when users purchase our paid products and not by selling or monetizing user content.
Additional Notice for Material Privacy Policy Changes
Superhuman commits to providing additional notice, such as by sending an email, if they make material changes to the Privacy Policy.
Why it helps: This ensures you will be informed directly about significant updates to the privacy policy, giving you a chance to review and react to changes that might affect your data.
If we make material changes, we will provide you additional notice, such as by sending you an email.
User Content Not Used for Marketing or Advertising
Superhuman explicitly states they do not use your user content for marketing or advertising purposes.
Why it helps: This commitment protects your user-generated content from being utilized to promote products or services, ensuring it is not commercialized for advertising campaigns.
We do not use your user content for marketing or advertising purposes .
How We Use Information We Collect, paragraph 7 · Citation strength: strong
Protection90% confidence
Restrictions on AI Service Providers Training Models on User Content
Superhuman restricts its AI service providers from training their models on user content from Superhuman customers.
Why it helps: This provision helps protect your user content from being used by third-party AI providers to train their models, which enhances privacy and control over your data.
For example, we restrict our AI service providers from training their models on user content of Superhuman customers.
When We Disclose Information, paragraph 2 · Citation strength: strong
Protection95% confidence
User Content Not Made Available to Advertising Partners
Superhuman explicitly states that they do not make user content available to their advertising partners.
Why it helps: This commitment helps ensure that the content you create or upload is not shared with third-party advertisers, protecting it from being used for targeted advertising.
We do not make user content available to these companies .
When We Disclose Information, paragraph 4 · Citation strength: strong
Protection95% confidence
User Control Over AI Model Training
You can decide whether Superhuman can use your user content to train their AI models by adjusting the available training control(s) in your account settings.
Why it helps: This provides a direct control mechanism for users to prevent their content from being used to train the company's AI models, offering a significant privacy choice.
You can decide whether Superhuman can use your user content to train our AI models by adjusting the available training control(s) in your account settings.
How We Use Information We Collect, paragraph 3 · Citation strength: strong
Protection95% confidence
Opt-Out of Sales, Sharing, or Targeted Advertising for Under-18 Individuals
Superhuman states they do not engage in sales, sharing, or targeted advertising using personal information about anyone known to be under the age of 18.
Why it helps: This commitment offers a specific privacy protection for minors, ensuring their data is not used for commercial advertising purposes, even if collected.
We do not engage in sales, sharing, or targeted advertising using personal information about anyone we know to be under the age of 18.
• Commercial information (such as product purchase information), paragraph 3 · Citation strength: strong
Protection90% confidence
Opt-Out of Sales, Sharing, or Targeted Advertising
You may opt out of activities that could be considered 'targeted advertising', 'sharing', or 'sales' of personal information under State Privacy Laws. Options include turning off cookies via a 'Your Privacy Choices' link or using a Global Privacy Control signal.
Why it helps: This provides actionable methods for users to limit the sharing and sale of their personal information for advertising purposes, enhancing their privacy controls.
You may opt out of activities that we engage in that may constitute “targeted advertising”, “sharing”, or “sales” of personal information under the State Privacy Laws. To do so: To turn off our use of cookies and similar technologies for such purposes, follow the instructions presented when you click the link titled “Your Privacy Choices” on the footer of each Superhuman product website.
Your Rights under State Privacy Laws, paragraph 1 · Citation strength: strong
Protection95% confidence
Right to Access, Correction, and Deletion of Personal Information
You have the right to request access to your personal information (including in a portable format), request its deletion, and request correction of inaccurate information, as described for State Privacy Laws.
Why it helps: These rights provide you with fundamental control over your personal data, allowing you to review, correct, and remove your information held by the company.
Access, Correction, and Deletion You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.
Your Rights under State Privacy Laws, paragraph 4 · Citation strength: strong
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