Surfshark VPN
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Verified official sourceWhat changedMaterial language shifts detected around renew, personal data, privacy, share your. 237 new line(s), 127 removed line(s).
Snapshot hash 4bb6c303518f4674d2a67dedccd0c8de3e41e6007bb3b9d7a0b26607caf77ef5
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Surfshark's Privacy Policy indicates that continued use of their services signifies agreement to their terms. They also state that 100% security cannot be guaranteed for online information and that using their Dedicated IP service may link online activities back to a user's account (risk_flags-3). Additionally, trusted third-party payment partners collect necessary details like IP address and credit card number for payments and refunds (data_use-1), and personal data may be transferred to countries outside the EEA, such as the USA.
90% confidence
Critical issues or red flags that users should be aware of, such as significant limitations on rights, unusual data handling, or potential privacy infringements.
If users opt for Surfshark's Dedicated IP service, certain online activities could be linked back to their account.
Why it matters: Using the Dedicated IP service means that certain online activities could be linked back to your account.
If you opt for our Dedicated IP service, certain online activities could be linked back to your account.
How the company collects, uses, shares, and retains user data. This includes specifics on data types, purposes, and any third-party sharing.
Surfshark's trusted payment partners collect necessary details for payments and refunds, including transaction date, payer's IP address, credit card number, and cardholder's full name. Additional details like personal ID, passport, or address may be collected depending on location.
Why it matters: Your payment details, including IP address, credit card number, and potentially personal ID or passport, will be collected by third-party payment partners for handling payments and refunds.
Please note that to handle your payments and refunds, our trusted payment partners collect necessary details like the transaction date, payer’s IP address, credit card number, and the cardholder's full name. Depending on your location, our payment partners may also need additional details like a personal ID, passport, or your address.To learn what personal data these payment providers collect and store, please refer to their individual terms of service and privacy policies.
Terms related to subscription cancellations, auto-renewal processes, and associated refund policies.
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No billing surprises spottedPotentially overlooked clauses that could disadvantage users, such as unfavorable dispute resolution, limitations of liability, or unexpected fees.
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No hidden gotchasExplicit commitments and features that benefit user privacy, security, and control over their data.
Surfshark maintains a strict no-logs policy for its VPN service, meaning it does not store information that could reveal users' online activities.
Why it helps: This commitment helps protect your privacy by ensuring that your online activities are not monitored or recorded by Surfshark when using their VPN service.
No-logs Policy is one of the most important features of our VPN service and we keep our VPN service logs-free. We don’t store any information that could lead us to see your online activities.
Surfshark's servers temporarily keep details about your connection to a specific VPN server, but this information is automatically deleted within 15 minutes after your session ends.
Why it helps: This policy ensures that your VPN connection details, including user ID and IP address, are only stored for a very limited time and are automatically erased shortly after your session concludes, enhancing your privacy.
To ensure the functionality of our VPN service, our servers temporarily keep details about your connection to a specific VPN server, such as your user ID and / or your IP address and connection to VPN server time stamps. However, this information is automatically deleted within 15 minutes after your session ends. Rest assured, we do not store any information about the websites you visit.
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