Teladoc
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Source provenance
Verified official sourceSnapshot hash 44575c5346d3080edf37189f4ee5dea425d5734ca0313eb8ac72c170e7215036
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Teladoc's policy highlights several points of concern for users. The policy explicitly states that it is not a contract, meaning it's informational only and doesn't create contractual rights or obligations (risk_flags-1). Additionally, while safeguards are in place, the company acknowledges that no system is fully secure, posing potential risks to user data (risk_flags-2). The policy also outlines that various types of information, including pages viewed and device details, may be collected during website visits (data_use-1) and that personal details like name, birth date, and health plan may be collected via forms (data_use-2). Furthermore, user information may be shared with vendors or during business transactions (data_use-3), and users clicking on third-party links are subject to those external privacy policies (data_use-4).
90% confidence
Critical issues that users should be aware of, such as limitations on legal rights or significant privacy concerns.
The policy document states that it is for informational purposes only and is not a contract.
Why it matters: The policy is informational and does not create contractual rights or obligations.
The full Policy explains how Teladoc Health may collect, use, and share information on our public websites. The Policy is for information only. It is not a contract.
While safeguards are used to protect information, the policy states that no system is fully secure.
Why it matters: Despite safeguards, the platform acknowledges that no system is entirely secure, implying potential risks to personal information.
We use safeguards to help protect information. No system is fully secure.
How the company collects, uses, and shares your personal information, including for purposes like advertising, analytics, or with third parties.
The company may collect information when you visit their public websites, including pages viewed, features used, time on site, browser, device, and similar details.
Why it matters: The company collects a variety of technical and usage data about your website visits, which could be used for analytics or other purposes.
We may collect information when you visit our public websites. This may include pages you view, features you use, time on the site, your browser, your device, and similar details.
The company may collect information provided by you in forms, such as your name, contact information, birth date, location, health plan, and email address.
Why it matters: You may provide personal details like name, contact information, birth date, location, health plan, and email when filling out forms on the website.
We may collect information you give us in forms. This may include your name, contact information, birth date, location, health plan, and email address.
The company may share information with vendors that help run websites and services, in connection with a business deal (such as asset sale, merger, or bankruptcy), or when you ask or agree.
Why it matters: Your information may be shared with third-party vendors for operational purposes or disclosed during corporate transactions without explicit user consent for each instance.
We may share information with vendors that help us run our websites and services.
The company's websites may contain links to third-party platforms or services, and the company is not responsible for their content, privacy practices, or use of your information.
Why it matters: Clicking on links to third-party platforms means your data is subject to their privacy policies, over which the company has no control.
Our Websites may contain links to third-party platforms or services (such as Facebook, LinkedIn, and Twitter). We do not control these platforms and are not responsible for their content, privacy practices, or use of your information. Any information you share directly with these third parties is governed by their privacy policies. We encourage you to review those policies before providing your information.
Details about how to cancel accounts or services, and terms related to automatic renewals.
Potentially overlooked clauses that could be disadvantageous for the user.
Looking good
No hidden gotchasTerms and conditions that are favorable to the user, enhancing their rights, privacy, or security.
If you live in certain states, you may have privacy rights, including rights to know, access, correct, delete, or opt out of some uses of your information.
Why it helps: Users in specific states are granted privacy rights, including the ability to control their personal information through access, correction, deletion, and opting out of certain uses.
If you live in certain states, you may have privacy rights. These may include rights to know, access, correct, delete, or opt out of some uses of your information.
The websites are not intended for children under 13, and the company does not knowingly collect or sell personal information from children under 13.
Why it helps: The company explicitly states it does not intend its websites for children under 13 and does not knowingly collect or sell their personal information, protecting minors' privacy.
Our Websites are not intended for children under 13 years of age, and we do not knowingly collect or sell Personal Information from children under 13.
The company recognizes and honors the Global Privacy Control (GPC) opt-out signal, automatically rejecting non-essential cookies and preventing associated sharing of personal information when the signal is detected.
Why it helps: By honoring the Global Privacy Control signal, the company automatically respects your opt-out preferences for non-essential cookies and data sharing, giving you more control over your privacy.
We recognize and honor the Global Privacy Control (GPC) opt-out signal.
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