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Source provenance
Verified official sourceWhat changedMaterial language shifts detected around cancel, refund, arbitration, personal data. 64 new line(s), 131 removed line(s).
Snapshot hash 3aa98fa90da7229d138cff73454ee5a7b9676985e2daf3e526e7c7ae4c30db24
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The service has several high-risk aspects, including the potential loss of consumer rights if you do not explicitly notify the Supplier that you are a consumer, and the forfeiture of withdrawal rights immediately upon requesting service commencement. The Supplier also reserves the right to terminate service for non-Customer Users without notice (risk_flags-3) and states that all fees are non-refundable, even if service is terminated early or seat counts are reduced (risk_flags-4, risk_flags-5). Furthermore, the Supplier can remove or restrict user data and disable user accounts or organizations (risk_flags-7) without liability if they believe it violates the law, agreement, or circumvents payment obligations.
88% confidence
These concerns are potential indicators of significant risk to the user. They are either hard to reverse, may lead to financial loss, or may impact the user's rights significantly.
The Supplier may cease providing the Service to any User who is not a Customer without prior notice.
Why it matters: The Supplier can stop providing service to you without any warning if you are not classified as a Customer.
The Supplier may: (a) discontinue the Service or cease providing the same to any Customer on a month's notice; (b) cease providing the Service to any User other than a Customer without notice;
The Supplier's fees are non-refundable, meaning if the Agreement or a Service Plan is terminated or varied mid-billing period, no refund will be provided for that or any preceding billing period.
Account termination without notice
Why it matters: You will not receive a refund for fees paid, even if your service is terminated early or changed during a billing period.
For instance: (a) if the Agreement or a Service Plan is terminated or varied mid-billing period, the Customer will not be entitled to any refund (including any partial refund) as concerns that billing period; (b) payments attributable to future billing periods will not be refunded unless otherwise explicitly agreed.
If you reduce the number of Subscribed Seats, you will not be entitled to any refund or credit for the current or any preceding billing period.
Account termination without notice
Why it matters: Reducing the number of subscribed seats will not result in any refunds or credits for the billing period.
No reduction in the number of Subscribed Seats shall entitle the Customer to any refund or credit in respect of the then-current or any preceding billing period.
The Supplier may, in its sole discretion, temporarily or permanently disable, close, merge, or restrict access to any Organization, Workspace, or User Account that is inactive, violates service plan terms (e.g., to circumvent payment), or infringes on intellectual property/personal rights, and will not be liable for any resulting loss or damage.
Why it matters: Your Organization, Workspace, or User Account can be disabled or closed, and you will not be compensated for any resulting loss or damage if the Supplier deems it inactive, in violation of terms (especially payment circumvention), or infringing on rights.
The Supplier may, in its sole discretion, temporarily or permanently disable, close, merge, or restrict access to any Organization, Workspace, or User Account that is inactive (as specified in the Documentation), violates the terms of its Service Plan (for instance in a manner that circumvents payment obligations), or is used for infringing on anyone's Intellectual Property or proprietary or personal rights or to perform any of the acts mentioned in section 8.7, and shall not be liable for any loss, damage or other undesirable consequences resulting therefrom.
These concerns relate to how your data is collected, used, and shared.
Your payments are handled by third-party service providers, and the Supplier is not responsible for these parties or their services, having no liability concerning payment processing.
Why it matters: The Supplier is not liable for issues arising from third-party payment processing, meaning you may have limited recourse if problems occur with payment providers.
The User acknowledges that: (a) his payments are handled by third-party service providers; (b) the Supplier is not responsible for these parties or their services and has no liability as concerns payment processing;
The Supplier has no obligation to monitor or access any User Account but may do so if reasonably warranted, such as to provide technical support, prevent illegal/harmful activity, perform duties, or comply with legal obligations.
Why it matters: While the Supplier doesn't commit to monitoring your account, they can still access it under certain circumstances, potentially for support or legal compliance, which might impact your privacy expectations.
The Supplier has no obligation to monitor or access any User Account but may do so if reasonably warranted (e.g., to provide technical support, prevent illegal or harmful activity, perform its duties hereunder or comply with a legal obligation).
Organization Data belongs to the Organization Owner, and their instructions regarding this data override those of any other User.
Why it matters: The Organization Owner has ultimate control over all data within the Organization, and their decisions about the data will take precedence over yours, even if it includes your User Data.
As between the Parties, Organization Data belong to the Organization Owner and his instructions as to Organization Data override those of any other User.
These concerns highlight issues related to the cancellation or renewal of your service.
The Supplier may change fees, rates, and billing cycles with one month's notice; if you do not agree, your only remedy is to cancel the Agreement or Service Plan, otherwise, your failure to do so signifies agreement.
Why it matters: If the Supplier changes fees, rates, or billing cycles, you must cancel your service to avoid agreeing to the new terms.
The Supplier may vary the fees, rates and the billing cycle applicable to the Customer's Service Plan upon a month's notice. If the Customer does not agree with the respective change(s), his sole remedy shall be to cancel the Agreement or the Service Plan in question, with failure to do so signifying his agreement to the change(s).
These concerns are often subtle and may have unexpected negative impacts on the user.
Not clearly stated
No cited gotchas — wording is unclearThese are explicit commitments or features that benefit the user.
An 'EU Data Act Addendum' sets out Customer rights and Supplier obligations regarding data portability, switching service providers, transparency, and data deletion, as required by EU Regulation 2023/2854.
Why it helps: This addendum provides explicit legal protection for users in the EU regarding their data rights, including portability and deletion, ensuring the Supplier complies with significant data protection regulations.
"EU Data Act Addendum" — the addendum to these Terms setting out the rights of the Customer and the obligations of the Supplier in relation to data portability, switching of service providers, transparency, and data deletion, to the extent required under Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data and amending Regulation (EU) 2017/2394 and Directive (EU) 2020/1828 (Data Act);
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