Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Uber's policy includes a concerning provision allowing the company to retain user data, such as account information, identity verification information, transaction data, user content, and communications data, even after an account deletion request if necessary for fraud prevention, safety, or legal compliance. This applies particularly if a user is banned for fraudulent or unsafe behavior, preventing re-access to the platform. Additionally, Uber may limit service access or require identity verification if potential fraudulent activity is detected. The company collects biometric data for identity verification and age verification, and may also record in-cabin videos and audio in autonomous vehicles. Various types of user data are shared with advertising partners and service providers for marketing and ad effectiveness measurement.
90% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
2 findings
Clauses that indicate potential high-severity risks to the user. These are often 'red flag' issues that, while common, a user should be aware of.
high95% confidence
Data retention for fraud prevention post-deletion request
Even after an account deletion request, Uber retains user data if necessary for fraud prevention, security, safety, or legal compliance, or due to unresolved account issues.
Why it matters: Uber may retain your data, including account information, identity verification information, transaction data, user content, and communications data, even after you request account deletion, if you are banned from Uber’s services for fraudulent or unsafe behavior.
Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute). For example, if you are banned from Uber’s services because of serious fraudulent or unsafe behavior, Uber will retain your data after an account deletion request to prevent you from re-obtaining access to Uber’s platform.
Automated processes may limit service access based on potential fraud
Uber may limit your access to its services or require identity verification if potential fraudulent activity is detected by its algorithms.
Why it matters: Your access to Uber services might be limited, or you may be required to verify your identity, if Uber's algorithms detect potential fraudulent activity.
Uber may limit your access to its services, or require that you undertake a particular action such as verifying your identity before allowing such access, if it detects potential fraudulent activity.
User content, paragraph 26 · Citation strength: strong
Data Use
1 finding
Clauses that describe how your data is collected, processed, and shared with other companies.
medium90% confidence
In-vehicle video and audio recordings collected in autonomous vehicles
If you take a ride in an autonomous vehicle, Uber collects videos of you from in-cabin cameras and may also collect audio recordings, for example when contacting customer support during a trip.
Why it matters: When using an autonomous vehicle, Uber will collect videos of you from in-cabin cameras, and may collect audio recordings if you contact Uber for customer support during the trip.
If you take a ride in an autonomous vehicle, we will collect videos of you taken by in-cabin cameras. We may also collect audio recordings, such as when you contact Uber during a trip for customer support purposes.
Mobile network data, paragraph 7 · Citation strength: strong
Cancellation & Renewal
All clear
Clauses that describe how and when a user can cancel a service, and any auto-renewal terms.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
All clear
Unexpected or less-than-obvious terms that may be to the detriment of the user.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
1 finding
Clauses that describe features or practices that protect user interests.
Protection95% confidence
No sale or sharing of phone numbers for third-party marketing
Uber commits to not selling or sharing your phone number with any third party for marketing or promotional text messages, excluding service providers assisting with Uber's own text messaging services.
Why it helps: This commitment helps protect your privacy by limiting the exposure of your phone number to third parties for unsolicited marketing communications.
Uber will not sell or share your phone number with any third party to send you marketing or promotional text messages. This excludes service providers who assist us solely in executing and delivering our own text messaging services.