Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Ubisoft's policies include significant concerns regarding data retention and user control. Personal data may be retained for fraud detection and player safety even after account closure, and sanction-related data will be held for two years post-program departure (risk_flags-1, risk_flags-2). Users sanctioned for violations will not have access to all data regarding their sanction (risk_flags-3). Even after a deletion request, limited personal data may be retained for legal, enforcement, or security reasons (risk_flags-4). Account closure results in permanent loss of access to games, progress, and data (risk_flags-5).
Additionally, personal data may be transferred and stored outside the EEA, including in the US, with user authorization implied by service use. Personalized content and advertising can be based on 'legitimate interest' rather than explicit consent (risk_flags-7, risk_flags-8). Data from social features, including usernames, chat records, and friends' lists, may be publicly visible during game streaming or on leaderboards (risk_flags-9, risk_flags-10).
95% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
6 findings
Critical issues and material risks to users, or terms that significantly weaken user rights or increase their obligations. These items are often non-negotiable and may require careful consideration or avoidance.
high95% confidence
Sanction-related data retained after program departure
If sanctions have been applied to your account within the Ubisoft Creators Program, data related to these sanctions will be retained for 2 years after you leave the program for reporting purposes and to apply in case of reapplication.
Why it matters: If you participate in the Ubisoft Creators Program and receive sanctions, data related to those sanctions will be kept for two years after you leave the program, potentially impacting future reapplication or reporting.
Your data will be kept until you leave the program except for any sanctions that may have been applied to your account. Sanction related data will be retained for 2 years after you leave the program for reporting purposes and to apply in case of reapplication to the program.
If you have been sanctioned for violating Terms of Use or Code of Conduct, Ubisoft will not give you access to all data regarding your sanction to maintain its ability to detect or take action against such behavior.
Why it matters: If you are sanctioned for violating terms, Ubisoft may withhold some data related to that sanction, limiting your ability to fully understand or dispute the decision.
If you have been sanctioned for violating our Terms of Use or Code of Conduct , we will not be able to give you access to all the data regarding your sanction to maintain our ability to detect or take action against such behaviour.
Right of access & data portability, paragraph 1 · Citation strength: strong
high95% confidence
Retention of personal data after deletion request for legal/security reasons
Even if you request deletion of your data, Ubisoft may retain limited personal data when necessary to comply with legal obligations, enforce legal rights, or protect legitimate interests, such as managing fraud, enforcing sanctions, or ensuring service security.
Why it matters: Even after you request to delete your data, Ubisoft may keep some of it for legal compliance, to enforce their rights, or for security purposes, meaning your data may not be fully erased.
This data will be kept when necessary to comply with legal obligations, enforce our legal rights or protect our legitimate interests, for example, to manage fraud, enforce sanctions, or ensure the security of our services.
Right of access & data portability, paragraph 5 · Citation strength: strong
high95% confidence
Account closure leads to permanent loss of access and data
If you request account closure, you will lose access to your account, games, game progressions, all Ubisoft online services, current orders in the Ubisoft Store, and links with external accounts. All associated data will be permanently deleted and cannot be recovered.
Why it matters: Closing your account results in permanent loss of access to your games, progress, and all associated data, which cannot be recovered if you change your mind.
As a result of the account closure, you will lose access to your account, games, your game progressions, access to all Ubisoft online services, orders that currently remains in the Ubisoft Store and the link with all external accounts. Please note that all associated data will be permanently deleted. This data cannot be recovered if you change your mind after the deletion is complete.
Right of access & data portability, paragraph 5 · Citation strength: strong
medium95% confidence
Personalized advertising based on legitimate interest and email address
Ubisoft may display personalized advertising on partners' applications and websites, using your contact information like email address, based on Ubisoft's legitimate interest in providing the most relevant experience. You can choose to allow partners to access and reuse your data for more targeted advertising based on your consent, which can be withdrawn.
Why it matters: Ubisoft uses your email and other contact information for personalized advertising on partner sites based on their 'legitimate interest,' meaning they don't require your explicit consent for this basic personalization, though you can manage partner access for more targeted ads.
To keep you informed about our latest updates and improve your experience, we may display personalized Ubisoft advertising on our partners’ applications and websites. For this purpose, we may use your contact information such as your email address. This data processing is based on Ubisoft’s legitimate interest in providing you with the most relevant experience possible. You can choose to allow these partners to access and reuse your personal data to display even more targeted and relevant advertising based on your consent. You can give and withdraw your consent at any time in the Privacy Center - Manage your choices .
Sharing of personal data with other players and the wider audience
Ubisoft may share your data with other players and the wider audience if you participate in social media competitions, use certain in-game features, or post messages in chats or forums that are visible to a large community of players. This means your personal data may be consulted by friends, other players, or the public.
Why it matters: If you use social features, participate in competitions, or post in forums, your personal data could be shared with and viewed by other players and the public.
With other players and the wider audience. This can happen if you take part in competitions on social media, use certain features in our games, or post messages in chats or forums that are visible to a large community of players. In these cases, your personal data may be consulted by your friends, the people taking part in the games or the public.
We may share your personal data with:, paragraph 3 · Citation strength: strong
Data Use
All clear
Practices concerning the collection, processing, and sharing of user data. These findings highlight how user information is utilized, managed, and potentially disclosed to third parties.
✓
Looking good
No data-use concerns flagged
Verbaterm only flags concerns it can cite. No source-backed data-use findings are shown here.
Cancellation and Renewal
All clear
Terms related to subscription management, account cancellation, and renewal processes. This section examines how easy or difficult it is for users to stop using the service and what happens to their data afterward.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
All clear
Potentially overlooked clauses that could lead to unexpected costs, inconveniences, or limitations for the user. These include details that might not be immediately obvious but could impact the user experience.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
8 findings
Features or policies that benefit the user, such as strong data privacy commitments, clear cancellation processes, or explicit commitments to user rights.
Protection95% confidence
Ubisoft commits to inform users of substantial changes to the Privacy Policy
Ubisoft is committed to informing users of any substantial changes made to the Privacy Policy.
Why it helps: Users will be notified of important updates to the Privacy Policy, allowing them to stay informed about how their data is handled.
We are committed to informing you of any substantial changes made to this Privacy Policy.
Your privacy is not a game, paragraph 2 · Citation strength: strong
Protection95% confidence
User controls for managing personalized content and advertising preferences
You can manage your preferences for newsletters, personalized content, and advertising options at any time in the Privacy Center - Manage your choices.
Why it helps: You have control over your preferences for how personalized content, newsletters, and advertising are handled, allowing you to opt-out or adjust settings as desired.
You can also manage your preferences for newsletters, personalised content and advertising options at any time in the Privacy Center - Manage your choices .
You may withdraw your consent to receive newsletters at any time in the Privacy Center - Manage your choices or by clicking "unsubscribe" directly within the email.
Why it helps: You can easily stop receiving newsletters by withdrawing consent through the Privacy Center or by using the unsubscribe link in emails.
You may withdraw your consent at any time in the Privacy Center - Manage your choices or by clicking on “unsubscribe” directly within the email.
You can object to personalized content based on your game library and activity at any time in the Privacy Center - Manage your choices.
Why it helps: You have the ability to prevent Ubisoft from personalizing content based on your gaming activity and library, giving you control over your experience.
You can object to such personalization at any time in the Privacy Center - Manage your choices .
Consent management for data use by Ubisoft and partners in mobile games
When playing mobile games, you will be presented with a consent management platform allowing you to choose how your data is used by Ubisoft and its partners, and you can easily accept or decline options and update preferences within application settings.
Why it helps: You have explicit control over how your data is used by Ubisoft and its partners in mobile games through a consent management platform, allowing you to customize your privacy settings.
When you play our mobile games, you will be presented with the consent management platform enabling you to choose how your data is used by Ubisoft and its partners. You can easily accept or decline options and update your preferences at any time within the application settings or learn more about how your data is used.
Options to manage advertising ID data on mobile devices
You can adjust your device privacy settings and update permissions to manage and control how applications use data such as your advertising ID.
Why it helps: You can control how mobile applications use your advertising ID data by adjusting device settings, giving you more privacy control.
To manage and control how applications use data such as your advertising ID, you can adjust your device privacy settings and update the permissions in line with your preferences.
Right to object to certain data processing and manage preferences
You can choose at any time to withdraw your consent or object to certain types of data processing, such as receiving newsletters or promotional emails, seeing personalized advertising, or sharing your data with trusted partners (excluding subsidiaries and technical service providers). Preferences can be managed through "Set Cookies" on websites, within mobile game settings, or device settings.
Why it helps: You have the ability to withdraw consent or object to various data processing activities, including targeted advertising and sharing with partners, and can manage these preferences through multiple accessible channels.
Manage your choices – “Data objection request”: you can choose at any time to withdraw your consent or object to certain types of data processing, such as receiving newsletters or promotional emails, seeing personalized advertising or sharing your data with our trusted partners (except for subsidiaries and technical service providers). You can manage your preferences in several ways:
Right of access & data portability, paragraph 7 · Citation strength: strong
Protection95% confidence
Specialized accounts with enhanced privacy for young players
Ubisoft offers Young Players Accounts (Child Accounts and Teen Accounts) designed for players under 18, with enhanced privacy and safety features including in-game spending controls, profile visibility restrictions, protective privacy and data protection settings by default, and text and voice chat restrictions.
Why it helps: Ubisoft provides dedicated accounts for young players with built-in privacy and safety features, offering greater protection and parental control for minors using their services.
At Ubisoft, we take the protection of our young audience very seriously. Our goal is to provide a safe, enriching and positive gaming environment for our minor players. That is why we created Young Players Accounts designed for players under 18, with enhanced privacy and safety features. These include Child Accounts and Teen Accounts . These enhanced protections features include in-game spending controls, profile visibility restrictions, protective privacy and data protection settings by default, and text and voice chat restrictions.
Privacy Center - Manage your choices, paragraph 11 · Citation strength: strong
Report an issue
Flag a citation problem, stale policy text, or incorrect company match.
Verbaterm boundaries
This public review is informational only and is not legal advice. Verbaterm shows only findings tied to the cited source snapshot above.