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Plain-English summary
The terms include a mandatory arbitration clause (risk_flags-1), potentially limiting your ability to pursue legal action. The company also disclaims responsibility for various types of damages (risk_flags-2) and offers its service "as is" without certain warranties (risk_flags-3, risk_flags-4, risk_flags-5, risk_flags-6). If you cancel your membership, you won't receive a prorated refund (cancellation_renewal-1). Additionally, memberships purchased through Amazon can be canceled by a group manager without your notice (gotchas-1), and if your service is terminated due to a breach of terms, you won't receive a refund (gotchas-2).
90% confidence
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Why it matters: You are waiving your right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding if you do not opt-out of arbitration.
YOU AGREE THAT DISPUTES BETWEEN YOU AND 1LIFE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION UNLESS YOU OPT-OUT IN ACCORDANCE WITH THE DISPUTE RESOLUTION PROCESS DESCRIBED IN SECTION 12 BELOW. UNLESS YOU OPT-OUT OF ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
1Life and its affiliates, licensors, employees, officers, directors, or agents will not be liable for any consequential, exemplary, incidental, special, or punitive damages.
Why it matters: You may not be able to recover damages relating to lost profits, loss of data or goodwill, service interruption, computer damage, system failure, or the cost of substitute products or services.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE AND OUR AFFILIATES, LICENSORS, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, THOSE RELATING TO LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON CONTRACT, WARRANTY, PRODUCT LIABILITY, TORT OR OTHER LEGAL THEORY AND EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.
**10. Limitation of Liability**, paragraph 1 · Citation strength: strong
medium90% confidence
Service Provided "As Is" Without Warranty
The services are provided "as is" and "as available" without any warranties of any kind.
Why it matters: Implied warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, and warranties arising from COURSE OF DEALING, COURSE OF PERFORMANCE, and USAGE OF TRADE are disclaimed.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, AND WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE AND USAGE OF TRADE.
1Life does not warrant that files available for download will be free of viruses, worms, trojan horses, or other destructive programming.
Why it matters: You download files at your own risk, and you will be solely responsible for any damage or loss of data that results from such materials.
WE DO NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. ANY MATERIAL OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL.
Under no circumstances will 1Life or its affiliates, employees, officers, directors or agents be responsible for any loss or damage, including personal injury or death, resulting from your use of or inability to use the services.
Why it matters: You may not be able to seek compensation for personal injury or death, or other losses or damages related to the service.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL WE OR ANY OF OUR LICENSORS, AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, OR RESULTING FROM ANY CONTENT POSTED ON THE SERVICES.
How the company collects, uses, and shares your data.
low90% confidence
Collection of Personal Information from Others
You will not collect or store any personal information, including personally identifiable information, from others without their express permission.
Why it matters: You are prohibited from collecting or storing personal information of others without their explicit consent.
* You will not collect or store any personal information, including personally identifiable information, from others without their express permission;
**6. Use of the Services**, paragraph 3 · Citation strength: strong
low90% confidence
Inaccurate or Misleading Information
You will not provide any inaccurate, incomplete, false, or misleading information about yourself when using the services.
Why it matters: You are required to provide accurate, complete, and truthful information about yourself.
* You will not provide any inaccurate, incomplete, false or misleading information about yourself when using the Services;
**6. Use of the Services**, paragraph 3 · Citation strength: strong
Cancellation and Renewal
How cancellation and renewal works, and what difficulties you may encounter.
high95% confidence
No Prorated Refund Upon User Cancellation
If you cancel your membership and your subscription term has not expired, you may continue to use the services until the end of your then-current membership term, but you won't be eligible for a prorated refund of any portion of the membership fee paid for the then-current membership period.
Why it matters: You will not receive a partial refund for the unused portion of your membership period if you cancel before it expires.
IF YOU CANCEL YOUR MEMBERSHIP AND YOUR SUBSCRIPTION TERM HAS NOT EXPIRED, YOU MAY CONTINUE TO USE THE SERVICES UNTIL THE END OF YOUR THEN-CURRENT MEMBERSHIP TERM AND YOUR MEMBERSHIP WILL NOT BE RENEWED AFTER YOUR THEN-CURRENT TERM EXPIRES. HOWEVER, YOU WON'T BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE MEMBERSHIP FEE PAID FOR THE THEN-CURRENT MEMBERSHIP PERIOD.
Why it matters: Your membership will automatically renew, and you will be charged the membership fee annually unless you cancel before it renews.
IF YOUR ACCOUNT IS SUBJECT TO BEING DIRECTLY CHARGED THE MEMBERSHIP FEE, YOU AUTHORIZE US TO CHARGE YOUR CHOSEN PAYMENT METHOD, OR ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU, THE MEMBERSHIP FEE AT THE TIME OF INITIAL PAYMENT AND EACH RENEWAL, UNTIL YOU CANCEL. YOU MUST CANCEL YOUR MEMBERSHIP BEFORE IT RENEWS TO AVOID BEING CHARGED THE MEMBERSHIP FEE FOR THE NEXT YEAR.
Potentially overlooked clauses that may be to your detriment.
medium90% confidence
Amazon-Purchased Memberships Can Be Canceled by Group Manager
For Amazon-Purchased Memberships, a One Medical member in the group who manages the membership may cancel your membership without prior notice to you.
Why it matters: Your Amazon-purchased membership can be canceled by another group member without your knowledge or consent.
Amazon allows a single person to purchase a group of memberships. The purchaser and a One Medical member in the group will manage the membership of others in the group and may cancel the memberships without prior notice to you.
If 1Life terminates your use of the services because you have breached these Terms or any other agreement, you will not be entitled to any refund of the paid membership fee.
Why it matters: You will lose any prepaid membership fees if your service is terminated due to your breach of the terms.
If we terminate your use of the Services because you have breached these Terms or any other agreement you have entered into with us, you will not be entitled to any refund of the paid Membership Fee.
**5. Service Use Termination**, paragraph 3 · Citation strength: strong
Protections
Commitments made by the company to safeguard customer rights and privacy.
Protection95% confidence
Notice of Material Changes to Terms
1Life will notify you of material changes to the Terms by posting updated terms on their website and mobile app at least thirty (30) days before effective date, and by email if they have your email on file.
Why it helps: This provides you with advance notice of changes, allowing you time to review and decide if you want to discontinue use of the services before the changes take effect.
We will notify you of material changes by posting the updated terms on our website and the mobile application at least thirty (30) days before the effective date of the changes. If we have your email on file, we will also notify you of material changes to the Terms by email at least thirty (30) days before the effective date of the changes.
**1. Updates to the Terms**, paragraph 1 · Citation strength: strong
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