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Plain-English summary
Amazon Prime Video's terms include several potential risks for users. The company can terminate your service for violations without notice or refund. It also reserves the right to suspend or discontinue the service without liability, even if it impacts your ability to use purchased content. Users may encounter offensive content, for which Amazon assumes no liability. Furthermore, purchased digital content may become unavailable without Amazon being liable, and there's no guarantee of streaming resolution or quality, even for paid high-definition content. Subscriptions auto-renew and Amazon can charge any payment method on file, potentially without further notice. Information about your usage and viewing history may be shared with video content providers, although generally in a non-identifiable manner.
89% confidence
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Risks to be aware of
Critical issues that users should be aware of, such as limitation of liability, dispute resolution, and arbitration clauses. These terms can significantly impact a user's rights and ability to seek recourse.
high95% confidence confidence
Service can be terminated without notice and without refund for violations
Amazon may terminate your access to the Service and Digital Content without notice and without refund if you violate any terms of the Agreement.
Why it matters: If you violate any terms, your rights will automatically terminate without notice, and Amazon may immediately revoke your access to the Service and Digital Content without refund of any fees. You must also delete all downloaded Digital Content.
If we do so, we will give you a pro-rated refund of your subscription fee (if any); however, if you violate any of the terms of this Agreement, your rights under this Agreement will automatically terminate without notice, and Amazon may, in its discretion, immediately revoke your access to the Service and to Digital Content without refund of any fees. In such event, you must delete all copies of Digital Content that you have downloaded.
Service modifications or discontinuation without liability
Amazon reserves the right to suspend or discontinue the Service, or any part of it, at any time and without notice (unless required by applicable law), and Amazon will not be liable for any impact on your ability to use Digital Content.
Why it matters: Amazon may suspend or discontinue the Service or any part of it without notice, and they will not be liable to you, even if it affects your ability to use Digital Content.
Amazon reserves the right to suspend, or discontinue the Service, or any part of the Service, at any time and without notice (except as required by applicable law or set out above), and Amazon will not be liable to you should it exercise such rights, even if your ability to use Digital Content is impacted by the change.
Exposure to offensive or objectionable content at your own risk
By using the Service, you may encounter content that may be offensive, indecent, or objectionable, and you agree to use the Service at your sole risk, with Amazon having no liability for any content.
Why it matters: You may encounter offensive, indecent, or objectionable content, and you agree to use the service at your sole risk, meaning Amazon is not liable for any such content.
By using the Service, you may encounter content that may be offensive, indecent or objectionable; this content may or may not be identified as having explicit language or other attributes. Nevertheless, you agree to use the Service at your sole risk, and Amazon has no liability to you for any content. Content types, genres, categories, and descriptions are provided for convenience, and Amazon does not guarantee their accuracy.
Policies on how your data is collected, used, shared, and protected. This includes details on third-party sharing, advertising, and data retention.
medium90% confidence confidence
Information shared with Amazon and video content providers
The Service and Software may provide Amazon with information about your use and performance, including Digital Content streamed or downloaded, and your viewing history may be shared with video content providers in a non-identifiable manner, unless you authorize otherwise.
Why it matters: Information about your use of the service and software, including viewing history, may be provided to Amazon and certain video content providers. This information will be aggregated or anonymized unless you explicitly authorize sharing identifiable information with a specific video content provider.
Any information we receive is subject to the Amazon Privacy Notice of your Video Marketplace (noted [here](https://www.primevideo.com/legal/en)). We may provide certain information regarding your subscription status and use of Digital Content, including viewing history, to video content providers, such as third parties offering subscription services through Prime Video add-on subscriptions. We will provide this information in a manner that is not identifiable to you (unless you authorize sharing identifiable information with a specific video content provider).
SOFTWARE, paragraph 2 · Citation strength: strong
low90% confidence confidence
Technologies verify geographic location
Amazon will use technologies to verify your geographic location, and you may not use any technology to obscure or disguise your location.
Why it matters: Your geographic location will be verified by Amazon's technologies, and you are not allowed to hide your location, which ensures content is restricted based on location.
Amazon will use technologies to verify your geographic location. You may not use any technology or technique to obscure or disguise your location.
You consent to receive electronic communications from Amazon, which may include email, push notifications, or posts to your Amazon Message Center, unless you are a customer in the UK, European Union, Turkey, or Brazil.
Why it matters: By accepting these terms, you agree to receive promotional and other electronic communications from Amazon, although customers in certain regions (UK, EU, Turkey, Brazil) have an option to decide whether they wish to receive these communications.
We may send you promotions or otherwise communicate with you electronically, which may include e-mail, push notification, or posts to your Amazon Message Center, and you hereby consent to receive those communications (unless you are a customer in the UK, European Union, Turkey or Brazil, in which case you separately decide whether or not you wish to receive these communications).
Details regarding subscription renewals, cancellation procedures, refund eligibility, and trial period terms. This section highlights potential auto-renewal pitfalls and the ease or difficulty of ending a subscription.
medium95% confidence confidence
Subscriptions auto-renew and authorize charges to any payment method on file
Your subscription will automatically continue, and you authorize Amazon to collect the periodic subscription fee, including taxes, using any payment method on file, without further notice (unless required by applicable law), unless you notify them that you want to cancel or not auto-renew before a charge.
Why it matters: Your subscription will automatically renew and Amazon can charge any payment method they have on file for you without additional notice unless you cancel or opt out before the charge.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE PERIODIC SUBSCRIPTION FEE INCLUDING ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON FILE FOR YOU.
DIGITAL CONTENT, paragraph 9 · Citation strength: strong
medium90% confidence confidence
Automatic charges if payment method cannot be processed
If Amazon is unable to process your payment using your designated payment method, they reserve the right to charge any other payment method they have on file for you.
Why it matters: If your primary payment method fails, Amazon may use any other payment method you have on file to charge you for the service, potentially leading to unexpected charges on different accounts.
If we are unable to process your payment using your designated payment method, we reserve the right to charge any payment method we have on file for you.
DIGITAL CONTENT, paragraph 9 · Citation strength: strong
Gotchas
Terms that may be unexpected or disadvantageous to the user, often hidden in the fine print. This can include limitations on service, unexpected fees, or disadvantageous changes to terms.
medium90% confidence confidence
Purchased Digital Content may become unavailable
Purchased Digital Content will generally be available, but may become unavailable due to content provider licensing restrictions or other reasons, and Amazon will not be liable if it becomes unavailable for download or streaming.
Why it matters: Content you have purchased may become unavailable for download or streaming in the future due to licensing issues or other reasons, and Amazon will not be responsible for this loss.
Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.
DIGITAL CONTENT, paragraph 13 · Citation strength: strong
medium90% confidence confidence
No guarantee of streaming resolution or quality
Amazon makes no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you paid extra for high-definition, ultra-high-definition, or high-dynamic-range content.
Why it matters: Even if you pay for high-quality content, Amazon does not guarantee the resolution or quality of your streaming experience, which can be affected by factors like your internet bandwidth and device capabilities.
While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.
DIGITAL CONTENT, paragraph 14 · Citation strength: strong
User Protections
Terms that protect the user, such as explicit data deletion rights, commitments against selling personal data, clear refund policies, or guaranteed notice periods for changes.
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