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Plain-English summary
This review of Amazon Prime Video's Terms of Use highlights several potential concerns for users. Notably, if you violate any terms, Amazon can terminate your access to the service and content without notice or refund (risk_flags-1). Additionally, Amazon's liability for damages related to your use of the service is limited to the amount you paid for content in the past 12 months (risk_flags-2). Content you've purchased may become unavailable, and Amazon will not be liable. The service itself or parts of it can be discontinued at any time without notice, and Amazon will not be liable for the impact on your ability to use Digital Content. Subscriptions automatically renew with charges applied to any payment method on file, without further notice unless required by law. Furthermore, Amazon may change subscription offers, pricing, and available content without notice (gotchas-1). Lastly, Amazon explicitly states that they do not guarantee the resolution or quality of streamed Digital Content, even if you paid for higher quality (risk_flags-5).
90% confidence
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Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
3 findings
Critical issues that pose significant risk to the user. These include material financial, privacy, or legal harms, or terms that severely limit user rights.
high95% confidence
Termination Without Refund for Violations
Your rights under this Agreement will automatically terminate without notice if you violate any of the terms, and Amazon may immediately revoke your access to the Service and Digital Content without refund of any fees.
Why it matters: If you violate any terms of the agreement, your access to the service and content can be revoked immediately without notice or refund of fees, and you would be required to delete all downloaded content.
if you violate any of the terms of this Agreement, your rights under this Agreement will automatically terminate without notice, and Amazon may, in its discretion, immediately revoke your access to the Service and to Digital Content without refund of any fees. In such event, you must delete all copies of Digital Content that you have downloaded.
Limited Liability for Digital Content and Service Use
Amazon's total liability to you for all damages arising from your use of the Service, Digital Content, or information, materials, or products made available through the Service, will not exceed the amount you paid to Amazon over the past 12 months to purchase, rent, or view the Digital Content related to your claim for damages.
Why it matters: Amazon's liability for damages related to your use of the service or digital content is limited to the amount you paid to them for relevant content over the past 12 months, which may limit your ability to recover significant damages in a dispute.
in no event shall our or our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service, exceed the amount you paid to us over the past 12 months to purchase, rent, or view the Digital Content related to your claim for damages. The limitations in this section will apply to you even if the remedies fail of their essential purpose.
Amazon makes no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.
Why it matters: Even if you pay for high-quality content, Amazon does not guarantee the resolution or quality of the streamed Digital Content, which may lead to a lower quality viewing experience than expected.
While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.
non-transferable, non-sublicensable, limited license, during the applicable Viewing, paragraph 3 · Citation strength: strong
Data Use
2 findings
How the company collects, uses, shares, and protects your data. This includes specifics on personally identifiable information, usage data, and content.
medium90% confidence
Sharing Non-Identifiable Viewing History with Third-Party Providers
Amazon may provide certain information regarding your subscription status and use of Digital Content, including viewing history, to video content providers, such as third parties offering subscription services, in a manner that is not identifiable to you unless you authorize sharing identifiable information.
Why it matters: Your viewing history and subscription status may be shared with third-party content providers in a non-identifiable format, potentially contributing to aggregated viewing data that could be used for content recommendations or trends.
We may provide certain information regarding your subscription status and use of Digital Content, including viewing history, to video content providers, such as third parties offering subscription services through Prime Video add-on subscriptions. We will provide this information in a manner that is not identifiable to you (unless you authorize sharing identifiable information with a specific video content provider).
non-transferable, non-sublicensable, limited license, during the applicable Viewing, paragraph 7 · Citation strength: strong
low95% confidence
Use of Technology to Verify Geographic Location
Amazon will use technologies to verify your geographic location, and you may not use any technology or technique to obscure or disguise your location.
Why it matters: Amazon actively verifies your geographic location using technology, and you are prohibited from using methods to hide your location, which ensures content availability restrictions are enforced based on your physical location.
Amazon will use technologies to verify your geographic location. You may not use any technology or technique to obscure or disguise your location.
Amazon Prime Video Terms of Use - Global, paragraph 8 · Citation strength: strong
Cancellation and Renewal
1 finding
Terms related to subscription renewals, cancellation procedures, and refund policies.
low90% confidence
Refund for Purchase/Rental Cancellation Only Before Watching/Downloading
You may cancel an order for Purchased Digital Content or Rental Digital Content within 14 days of purchase or rental, but you may not cancel once you have started watching or downloading such Digital Content.
Why it matters: You can cancel a purchase or rental of Digital Content within 14 days, but only if you have not started watching or downloading it.
You may cancel an order for Purchased Digital Content or Rental Digital Content within 14 days of purchase or rental by clicking "Cancel Your Order" from Your Digital Orders or, for purchases billed through a third party, on the video's detail page on your Video Marketplace (noted here ) or by contacting Amazon customer service; except that you may not cancel an order for Purchased Digital Content or Rental Digital Content once you have started watching or downloading such Digital Content.
DIGITAL CONTENT, paragraph 7 · Citation strength: strong
Gotchas
1 finding
Potentially overlooked clauses that could lead to unexpected outcomes. These are typically not severe enough to be 'Risk Flags' but are important for users to understand.
medium85% confidence
Changes to Subscription Offers and Pricing Without Notice
Offers and pricing for subscriptions, the services, the extent of available Subscription Digital Content, and specific titles may change over time and by location without notice (except as may be required by applicable law).
Why it matters: Subscription prices, available services, and content can change without prior notice, meaning the value of your subscription could decrease or its cost could increase unexpectedly.
Offers and pricing for subscriptions (also referred to at times as memberships), the subscription services, the extent of available Subscription Digital Content, and the specific titles available through subscription services, may change over time and by location without notice (except as may be required by applicable law).
DIGITAL CONTENT, paragraph 3 · Citation strength: strong
Protections
3 findings
Commitments and features that benefit the user, including privacy safeguards, clear cancellation processes, and avenues for support or recourse.
Protection95% confidence
Clear Cancellation Paths
You may cancel your video-only subscription or membership at any time by visiting Your Account and adjusting settings, contacting customer service, or using a provided cancellation form.
Why it helps: Users have multiple clear options to cancel their subscription, making the process straightforward and accessible.
If you signed-up for your video-only subscription or membership directly through us, you may cancel any time by visiting Your Account and adjusting your membership settings, by contacting Amazon customer service, or by using any cancellation form that we make available to you on your Video Marketplace (noted here )
DIGITAL CONTENT, paragraph 6 · Citation strength: strong
Protection90% confidence
Refund for Early Cancellation of Subscriptions
If you cancel within 3 business days of signing up for a paid membership (or 14 days for UK/EU customers), Amazon will refund your full membership fee, though they may charge for service used.
Why it helps: Users are protected with a full refund if they cancel shortly after signing up, with extended protection for UK and EU customers, allowing a grace period to change their mind.
If you cancel within 3 business days of signing up for, or converting from a free trial to, a paid membership (or, for customers in the UK and European Union, within 14 days of receiving confirmation of your subscription or membership service), we will refund your full membership fee; except that we may charge you (or withhold from your refund) the value of the Service used through your account during such period.
DIGITAL CONTENT, paragraph 6 · Citation strength: strong
Protection95% confidence
Option to Opt-Out of Promotional Communications
You can stop receiving marketing communications from Amazon Prime Video by updating your marketing communication preferences from Your Account.
Why it helps: Users have control over promotional communications and can easily opt-out through their account settings, reducing unwanted messages.
To stop receiving marketing communications from Amazon Prime Video, update your marketing communication preferences from Your Account.