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Plain-English summary
Arlo may share your account, device, usage, location, and billing information for cross-contextual behavioral advertising. There is a risk that your donated videos may be viewed and used by Arlo for AI training. Additionally, Arlo collects and shares various types of information with its subsidiaries, service providers, contractors, and in the event of business changes. The company also states that it may use your information for purposes not yet described and collects data from third parties. However, Arlo states it does not sell the personal information of minors under 16, allows control over facial recognition features, offers opt-out options for promotional emails and certain in-app advertising for subscribers, and its website responds to browser opt-out signals.
90% confidence
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Risks
Critical issues and red flags you should know.
high95% confidence confidence
Third-Party Sharing for Behavioral Advertising
Arlo may share categories of user information for cross-contextual behavioral advertising, which includes account information, device information, usage information, location information, and billing information.
Why it matters: Your personal data, such as account, device, usage, location, and billing details, may be shared with third parties for targeted advertising outside of the service you are using.
_California law requires us to tell you if we share categories of information for cross-contextual behavioral advertising. Of the categories of information listed above, we may share the following categories for_ _cross-contextual behavioral advertising: account information, device information, usage information, location information, billing information, and information if you link third party accounts or services._
Information We Collect, paragraph 13 · Citation strength: strong
high90% confidence confidence
Use of Donated Videos for AI Training
If you choose to "donate" your videos to Arlo, Arlo may use and view these donated video recordings for research and Services development purposes, including training artificial intelligence algorithms.
Why it matters: If you donate videos, your video recordings may be viewed and used by Arlo to train their AI algorithms, potentially exposing the content of your videos to review and use for product development.
If you elect to “donate” your videos to Arlo, we may use and view the donated video recording for research and Services development purposes. This includes training our artificial intelligence algorithms or as we otherwise notify you. To “donate” a video to Arlo you must select individual video recordings from your video library and provide your permission.
Why We Use Information, paragraph 4 · Citation strength: strong
Data Use & Sharing
How your information is used and shared with others.
medium90% confidence confidence
Disclosure of Information to Family of Companies
Arlo discloses information within its family of companies, including current and future affiliates and subsidiaries.
Why it matters: Your personal information may be shared with other companies that are part of Arlo's corporate group, including entities that may be created or acquired in the future.
**We disclose information within our family of companies.**This includes current and future affiliates and subsidiaries.
Disclosure of Information, paragraph 2 · Citation strength: strong
low90% confidence confidence
Collection of Facial Recognition Information
If the Person Recognition feature is enabled on your device, Arlo will collect face images and face prints.
Why it matters: If you choose to enable the Person Recognition feature, your face images and face prints will be collected.
**We collect facial recognition information**. If you choose to enable the Person Recognition feature on your device, we will collect face images and face prints.
Information We Collect, paragraph 11 · Citation strength: strong
medium90% confidence confidence
Disclosure of Information to Service Providers and Contractors
Arlo may disclose information to service providers and contractors who help deliver and operate the Services, which can include customer support, troubleshooting, chat/messaging vendors, payment processors, and information related to emergency response services such as location data and live or recent recordings.
Why it matters: Your information, potentially including sensitive data like location and camera recordings, may be shared with various third-party companies that assist Arlo in providing its services.
**We disclose information to our service providers and contractors.**We may disclose information to companies that help us deliver and operate our Services. This could include customer support and troubleshooting providers. It may also include vendors that support chat or send messages. It also includes payment processors if you make purchases. Depending on the Services you enable, this may include providing service providers and contractors with information (including location) related to crash detection, emergency response and dispatch support, and other features. This may also include disclosing live or recent recordings available if you enable these emergency response Services.
Disclosure of Information, paragraph 4 · Citation strength: strong
low90% confidence confidence
Disclosure of Information in Business Changes
If parts of Arlo's business are sold, merged, acquired, or subject to financing or insolvency agreements, information may be disclosed as part of that settlement.
Why it matters: Your personal information may be transferred to a new owner or entity if Arlo's business undergoes a sale, merger, acquisition, or other financial restructuring.
**We may disclose information with any successor to all or part of our business.**If all or part of our business is sold, we are part of a merger or acquisition, or there is a financing or insolvency agreement, we may disclose information as part of that settlement.
Disclosure of Information, paragraph 8 · Citation strength: strong
low90% confidence confidence
Collection of Information from Third Parties
Arlo obtains information about you from external sources, including third-party products or apps, other users, service providers for marketing and research, and governmental or public sources.
Why it matters: Information about you, potentially including your name, phone number, or email, can be collected by Arlo from other users, connected third-party products, marketing partners, and public records, even if you don't provide it directly.
We may also collect information about you from other users, including your name, phone number, or email address. Arlo users may also provide names and images to associate with friends and family and other household members. If you provide information about another person, it is your responsibility to ensure you have that party’s permission. Arlo also utilizes service providers to assist with marketing and research initiatives and may obtain information about you from those providers. We may also obtain information about you from governmental or public sources.
How We Collect Information, paragraph 4 · Citation strength: strong
low90% confidence confidence
Undefined Future Use of Information
Arlo may use information for other reasons that it will describe to you in the future.
Why it matters: Arlo reserves the right to use your information for purposes not currently described, which could be disclosed to you at a later time.
**We also use information as we may describe to you in the future.**
Why We Use Information, paragraph 8 · Citation strength: strong
Cancellation & Renewal
Details about how canceling works and if your service will automatically renew.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Unexpected or subtle clauses that could be significant.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
User-friendly policies and features.
Protection90% confidence confidence
User Control Over Facial Recognition
You can control whether biometric processing for facial recognition occurs through the Services and can turn these features on or off on your camera.
Why it helps: You maintain control over the use of your biometric data for facial recognition by deciding if and when to enable or disable these features.
You control if this biometric processing occurs through the Services and whether or not to have these facial recognition features turned on or off on your camera.
Your Use of Information You Collect Through Our Devices and Services, paragraph 1 · Citation strength: strong
Protection95% confidence confidence
Option to Opt-out of Promotional Emails
You can stop receiving promotional emails or communications by following the unsubscribe instructions provided in any promotional message.
Why it helps: You have a clear method to stop unwanted marketing communications.
**You can opt out of certain marketing.**To stop receiving our promotional emails or communications follow the instructions at the bottom of any promotional message you receive from us.
Arlo Secure Plan subscribers are automatically opted out of interest-based in-app advertising.
Why it helps: Subscribers automatically benefit from not receiving interest-based in-app advertising, enhancing their privacy.
**You have the right to opt out of interest based in-app advertising.**Arlo Secure Plan subscribers are automatically opted out of interest based in-app advertising.
Arlo's website is configured to respond to common browser opt-out signals like Do Not Track or Global Privacy Control.
Why it helps: The website respects your browser privacy settings, offering an easy way to signal your preferences regarding tracking.
**You can control cookies and tracking tools/Our Do Not Track Policy.**Our website is configured to respond to common browser opt-out signals, such as Do Not Track or Global Privacy Control.
User Rights to Access, Delete, and Correct Information
Users have the right to know about collected and processed personal information, to request its deletion, and to ask for correction of inaccurate information, with most changes being manageable through account settings.
Why it helps: You have significant control over your personal data, including the ability to review, remove, and correct it, which promotes data accuracy and sovereignty.
You can also review and access your information through your account settings by logging in[here](https://my.arlo.com/#/home)or though the mobile application. * **_Right to Delete._**You have the right to request that we delete your personal information. You may delete most information through your account settings by logging in[here](https://my.arlo.com/#/home)or though the mobile application. * **_Right to Correct Inaccurate Information._**You have the right to ask that we correct your personal information.
Your Rights in Certain Jurisdictions, paragraph 2 · Citation strength: strong
Protection95% confidence confidence
Commitment Not to Sell Personal Information of Minors
Arlo states that it does not sell personal information of minors under the age of 16 for monetary or other valuable consideration.
Why it helps: This commitment helps protect the privacy of minors by ensuring their personal information is not sold for commercial gain.
We do not sell personal information of minors under the age of 16 for monetary or other valuable consideration.
Disclosure of Information, paragraph 10 · Citation strength: strong
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