Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The Asana User Terms of Service contain several clauses that may be unfavorable to users. Asana explicitly limits its aggregate liability to $100 (risk_flags-2) and states it will not be liable for losses you incur due to unauthorized account use, even if reported (risk_flags-4), while making you liable for losses incurred by them or third parties in such cases. You are also required to indemnify Asana for claims arising from your use of the service or content (risk_flags-1). The service is provided "as is" without any warranties (risk_flags-5), and Asana can revoke your license (risk_flags-7) or modify/discontinue the service without notice or liability. For Free Users, submitted content is licensed to Asana for service provision and legal compliance (data_use-1).
90% confidence
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Risk Flags
5 findings
Critical issues that could lead to significant harm, such as loss of funds, privacy breaches, or legal disadvantages.
high95% confidence
Indemnification requirement for user actions
You agree to indemnify, defend, and hold Asana and its affiliates harmless from any claims or demands, including attorneys' fees, arising from your use of the service, violation of terms or law, submission of user content, or violation of others' rights.
Why it matters: You are required to protect Asana and its affiliates from any legal claims and associated costs, including attorneys' fees, that arise from your use of the service, any breach of the terms, violation of applicable law, content you submit, or infringement of another individual's or entity's rights. This could lead to significant financial liability for you.
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD ASANA, ITS AFFILIATES, AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, SHAREHOLDERS, CONTRACTORS, OR REPRESENTATIVES HARMLESS FROM AND AGAINST ANY CLAIM OR DEMAND, INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES, MADE IN CONNECTION WITH OR ARISING OUT OF YOUR USE OF THE SERVICE AND WEBSITES, YOUR CONNECTION TO THE SERVICE AND WEBSITES, YOUR VIOLATION OF THE TERMS, YOUR VIOLATION OF AN APPLICABLE LAW, YOUR SUBMISSION, POSTING, OR TRANSMISSION OF USER CONTENT TO THE SERVICE AND WEBSITES, AND/OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER INDIVIDUAL OR ENTITY.
User Content and Feedback, paragraph 1 · Citation strength: strong
high95% confidence
Limited liability for Asana, up to $100 maximum
Asana's aggregate liability for damages, including indirect, special, incidental, consequential, or punitive damages, will not exceed $100.
Why it matters: Asana limits its total financial responsibility to you for any damages, including those for loss of profits, data, or use, to a maximum of $100. This means you may not be able to recover significant losses incurred due to issues with the service.
IN ANY EVENT, OUR AGGREGATE LIABILITY WILL NOT EXCEED $100.
User Content and Feedback, paragraph 1 · Citation strength: strong
high95% confidence
Asana is not liable for unauthorized account use
Asana will not be liable for any loss, damages, liability, expenses, or attorneys' fees you incur if someone else uses your password or account, regardless of your knowledge or authorization, or if you advised Asana of unauthorized use.
Why it matters: Asana states it will not be held responsible for any financial losses or legal costs you experience if your account is used without authorization, even if you were unaware of it or had reported it to Asana. This means you bear the full risk of financial loss from such incidents.
Asana will not be liable for any loss, damages, liability, expenses or attorneys’ fees that you may incur as a result of someone else using your password or account, either with or without your knowledge and/or authorization, and regardless of whether you have advised us of such unauthorized use.
Account Registration and Use, paragraph 1 · Citation strength: strong
high95% confidence
Service provided "as is" without warranties
The service and websites are provided "as is" without any warranty, representation, condition, or guarantee, either expressed or implied, including warranties of quality, merchantability, fitness for a particular purpose, or non-infringement.
Why it matters: The service is offered without any guarantees regarding its quality, functionality, or suitability for your specific needs. This means that if the service has defects, does not perform as expected, or causes issues, you have no recourse based on implied warranties.
THE SERVICE AND WEBSITES AND USER CONTENT, WHETHER PROVIDED BY ASANA, ITS LICENSORS, ITS VENDORS OR ITS USERS, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THE SERVICE AND WEBSITES ARE PROVIDED “AS IS” WITHOUT WARRANTY, REPRESENTATION, CONDITION, OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
User Content and Feedback, paragraph 1 · Citation strength: strong
medium90% confidence
Asana can revoke your license to use the service at any time
Asana may revoke your license to access and use the Service and Websites at any time, in its sole discretion.
Why it matters: Asana can take away your right to use their service at any time, for any reason it chooses. This could result in immediate loss of access to the service and your data.
Asana may revoke this license at any time, in its sole discretion.
License, paragraph 1 · Citation strength: strong
Data Use
1 finding
Policies regarding the collection, processing, sharing, and protection of user data, including privacy and security.
medium90% confidence
Free User Content licensed for service provision and legal compliance
Free Users own their submitted User Content but grant Asana a license to access, use, copy, reproduce, process, adapt, publish, transmit, and display it to provide the Service, as permitted by Asana’s Privacy Statement, or if required by law or legal process.
Why it matters: While you retain ownership of content you submit as a Free User, Asana has broad rights to use and display it for operating the service, and also for purposes outlined in their Privacy Statement or to comply with legal requirements. This means your content may be used or processed in ways beyond basic service delivery, potentially including for legal requests.
Free Users maintain ownership of the User Content that they submit to the Service (“ Free User Content ”). By submitting Free User Content, Free Users grant Asana a license to access, use, copy, reproduce, process, adapt, publish, transmit, and display that Free User Content, in order to provide the Service, and as permitted by Asana’s Privacy Statement, including if required to do so by law or in good faith to comply with legal process.
User Content and Feedback, paragraph 1 · Citation strength: strong
Cancellation and Renewal
Not clearly stated
Terms related to subscription cancellation, automatic renewals, and the consequences of terminating the service.
?
Not clearly stated
No cited billing terms — wording is unclear
Information regarding subscription cancellation and automatic renewal policies for Free and Managed users is not clearly stated in the provided clauses. The terms mention that Managed Users' access is governed by a separate Customer Agreement, but details for Free Users are absent.
Gotchas
All clear
Less obvious clauses that could be unfavorable to the user, often found in the fine print.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
0 findings
Commitments and features that benefit the user, ensuring a safer and more transparent experience.
✓
Looking good
No source-backed concerns shown
Verbaterm only flags concerns it can cite. Uncited model claims stay out of the review and do not count against the company.
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This public review is informational only and is not legal advice. Verbaterm shows only findings tied to the cited source snapshot above.