Glossary · Dispute and recourse

Indemnification

In plain English: you agree to cover the company’s legal costs or damages if your use of the service leads to a claim against them—sometimes broadly worded.

Not legal advice. These pages help you recognize patterns; they are not counsel about your situation.

Policies123 / 1194

Findings130

ThemeDispute and recourse

Found in 123 of 1194 published policies (130 matching findings).

Why it matters

You may end up paying for the company’s lawyers even when the dispute is mostly about how their product works or how they designed the service.

What to look for

“Indemnify,” “hold harmless,” “defend us against any claim arising from your use,” or indemnities that cover the company’s own negligence without clear limits.

Signals

Phrases to watch for

Language that often marks this clause in privacy policies and terms.

indemnify
hold harmless
defend us against any claim arising from your use

Library

Examples from published reviews

xAI LLC · Grok · Terms of service

Broad Indemnification Clause

You agree to defend, indemnify, and hold the company and its affiliates harmless from all claims, damages, and expenses arising from your use of the Service, Output, Input, or any violation of the Terms.

Scribd, Inc. · Everand / Scribd · Privacy policy

User Indemnification of the Company

Users agree to indemnify and hold the company harmless from claims, losses, and damages, including legal fees, arising from their use or misuse of the services, violation of terms, or breach of representations.

Busuu Limited / Chegg · Busuu · Terms of service

Indemnification for User Actions

You agree to fully compensate Busuu for any losses, damages, costs, expenses, or other liability arising out of claims due to your User Content, use of the service, breach of terms, violation of rights, or claims regarding inaccurate translations.

Poplin, Inc. · Poplin · Terms of service

Laundry Pro Indemnification Obligation

Laundry Pros agree to indemnify, defend, and hold Poplin harmless from claims, costs, expenses, penalties, or damages, including attorney's fees, arising out of alleged misuse of the Platform, breach of terms, violation of applicable law, negligent or intentional acts, or claims related to misclassification as an independent contractor or employee.

Next step

Check your own policy

Paste a privacy policy or terms document to see whether similar language shows up in your agreement.

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