Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The terms include mandatory arbitration (risk_flags-1) and a waiver of class action rights, limiting your legal recourse to individual arbitration or small claims court. You also have a one-year limit to bring a claim (risk_flags-3). The company limits its liability for website use to $100 (risk_flags-4) and disclaims liability for inaccuracies in AI-generated content (risk_flags-5). Your payments are generally non-refundable (cancellation_renewal-2), and if you don't pay after a trial, your data will be deleted (cancellation_renewal-3). The terms can be updated without notice, and your continued use implies acceptance (gotchas-1).
89% confidence
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Risk Flags
4 findings
Critical issues that may result in significant harm to the user, including loss of rights or irreversible financial, privacy, or data loss. These items are often difficult to reverse.
high95% confidence
Mandatory Arbitration
The terms require all disputes to be resolved through individual binding arbitration or in small claims court, removing the right to a jury trial.
Why it matters: You lose your right to a trial by jury for disputes and must resolve claims through individual binding arbitration or small claims court.
WHEN ARBITRATION IS INVOKED FOR CLAIMS SUBJECT TO ARBITRATION, YOU AND BACKBLAZE WILL NOT HAVE THE RIGHT TO PURSUE THAT CLAIM IN COURT OR HAVE A JURY DECIDE THE CLAIM AND YOU WILL NOT HAVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION OR SIMILAR PROCEEDING IN COURT OR IN ARBITRATION.
Backblaze Terms of Service, paragraph 2 · Citation strength: strong
medium85% confidence
One-Year Limit to Bring a Claim
Any cause of action you may have must be commenced within one year after it accrues, otherwise, it is permanently barred.
Why it matters: You have a limited timeframe of one year to file any claims, or your right to do so will be permanently lost.
Any cause of action you may have arising out of or relating to these Terms, our Privacy Notice, or the Site must be commenced within one (1) year after the cause of action accrues, otherwise, such cause of action is permanently barred. Some jurisdictions do not allow certain limitations on claims so this limitation on bringing any claim or dispute may not apply to you.
Privacy and Security, paragraph 12 · Citation strength: strong
medium85% confidence
Limitations on Liability for Website Use
Neither Backblaze nor its service providers will be liable for direct, indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunities, related to your use or inability to use the site. The aggregate liability is limited to $100.
Why it matters: Your ability to recover damages for issues arising from website use is severely limited, with a maximum recovery of $100.
To the fullest extent permitted by law, neither Backblaze nor any of our service providers will be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, arising from or related to your access to or use of, or inability to access or use, the Site, and in no event will Backblaze’s or any of our service provider’s aggregate liability to you under these Terms exceed one hundred U.S. dollars ($100).
Privacy and Security, paragraph 7 · Citation strength: strong
medium90% confidence
AI Content Disclaimers
Content generated using AI or machine learning tools may contain inaccuracies and should not be relied upon as professional advice. Backblaze makes no warranties regarding the accuracy, completeness, or reliability of such outputs and will not be liable for decisions or actions taken based on them.
Why it matters: You are solely responsible for evaluating AI-generated content and any decisions made based on it, as the company disclaims liability for inaccuracies.
From time to time, the Site may display or make available content generated using artificial intelligence or machine learning tools (“AI”). Such content is provided “as is” and on an “as available” basis and may contain inaccuracies, and should not be relied on as professional advice. Backblaze makes no representations or warranties regarding the accuracy, completeness, or reliability of AI-generated or automated outputs. You are solely responsible for reviewing and evaluating any outputs and for all decisions, actions, and omissions taken in reliance thereon. Backblaze will not be liable for decisions or actions taken based on such outputs.
Privacy and Security, paragraph 3 · Citation strength: strong
Data Use
1 finding
Practices concerning the collection, processing, and sharing of user data, including personal information and content.
medium90% confidence
Responsibility for Data Privacy Compliance
You represent that you have provided all necessary privacy notices and obtained all necessary consents for any information or data you provide into or through the service. You are responsible for the storage and use of your files in accordance with applicable data privacy laws, as may be further set forth in the DPA.
Why it matters: You are responsible for ensuring that all data you provide complies with privacy laws and that you have obtained all necessary consents.
You represent to us that you have provided all necessary privacy notices and obtained all necessary consents for any information or data you provide into or through the Service(s). You are responsible for the storage and use of your files in accordance with applicable data privacy laws, as may be further set forth in the DPA.
Privacy and Security, paragraph 1 · Citation strength: strong
Cancellation and Renewal
3 findings
Terms related to subscription renewals, cancellation procedures, and associated fees or data handling.
medium90% confidence
Automatic Subscription Renewal
Subscription-based services will automatically renew at the then-current list price for successive periods equal to the expiring term, unless you cancel prior to the renewal date.
Why it matters: Your subscription will automatically renew and you will be charged the current list price unless you manually cancel before the renewal date.
For Services purchased on a subscription basis (such as Backblaze Computer Backup), except for any trials or beta tests or as agreed in an order form or a separate agreement, subscriptions will automatically renew at the then-current list price for successive periods equal to the expiring subscription term (e.g., a one-year subscription renews for one year) unless you cancel your subscription prior to the renewal date through your account or as otherwise described in the Cancellation and Account Deletion section of these Terms.
Subscription Term and Renewal, paragraph 2 · Citation strength: strong
medium90% confidence
Non-Refundable Payments
All payments are non-refundable unless otherwise noted in the Payments and Refunds page or agreed in a separate written agreement or order form.
Why it matters: Payments are generally non-refundable, meaning you may not get your money back if you cancel or terminate services, unless specific exceptions apply.
All payments are non-refundable unless otherwise noted in Payments and Refunds or otherwise agreed in a separate written agreement or an order form.
Fees and Payment; Transition of Services, paragraph 1 · Citation strength: strong
medium95% confidence
Data Deletion Upon Trial Expiration Without Payment
After a free trial period, if you do not provide payment to continue using the service, Backblaze will remove any data you provided and terminate your account.
Why it matters: Your data will be deleted and your account terminated if you do not provide payment after a free trial period ends.
If you do not provide payment after the trial period, we will remove any data you provided and terminate your account.
Part B: Service Terms of Use, paragraph 30 · Citation strength: strong
Gotchas
3 findings
Potentially problematic clauses that may be overlooked, are one-sided, or have significant implications for the user that are not immediately obvious.
medium90% confidence
Unilateral Changes to Terms Without Notice
Backblaze may update these Terms from time to time in its sole discretion without notice to you. Your continued use of the site after changes take effect constitutes your acceptance.
Why it matters: The terms of service can change at any time without direct notification, and your continued use of the site implies acceptance of these changes.
We may update these Terms from time to time in our sole discretion without notice to you. The “Effective Date” noted here reflects the latest version. Your continued use of the Site after changes take effect constitutes your acceptance.
Privacy and Security, paragraph 20 · Citation strength: strong
medium90% confidence
Responsibility for Third-Party Links
The site may contain links to third-party websites or services not owned or controlled by Backblaze. Your interactions with these third parties are solely between you and them and are governed by their terms. Backblaze disclaims responsibility and liability for these third-party sites.
Why it matters: You bear all risk when interacting with third-party websites linked from the service, and the company is not responsible for any loss or damage.
The Site may contain links to third-party websites or services that are not owned or controlled by Backblaze. Your interactions with any third-party site or service are solely between you and the applicable third party and are governed by their respective terms and privacy policies. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, and disclaim all warranty and liability as to the accuracy, completeness, suitability or utility thereof.
Part A: Website Terms of Use, paragraph 7 · Citation strength: strong
medium85% confidence
Limitations of Liability for Service Use
Neither Backblaze nor its service providers will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from your use or inability to use the service, third-party conduct, or unauthorized access to your content. Total aggregate liability is limited to the total amount paid by you for the service in the preceding twelve months.
Why it matters: Your ability to recover damages for issues related to service use, third-party actions, or unauthorized access to your content is significantly limited, up to the amount you paid in the last 12 months.
The foregoing limitations will apply whether such damages arise out of breach of contract, tort (including negligence), or otherwise and regardless of whether such damages were foreseeable or we were advised of the possibility of such damages. Some jurisdictions do not allow certain limitations of liability so some or all of the above limitations of liability may not apply to you. (Some states don't allow these limitations, so this provision might not apply to you.) Our total aggregate liability to you under these Terms shall not exceed the total amount paid by you and your affiliates of the Service(s) for the twelve (12) months preceding the first incident out of which the liability arose.
Clauses that offer user benefits, such as strong data privacy commitments, transparent data handling, or clear pathways for account management and dispute resolution.
Protection95% confidence
Children's Data Protection
The site and services are not intended for children under 13. Backblaze does not knowingly collect personal information from children under 13. If they become aware that a child under 13 has created an account, they will terminate that account and delete any associated data.
Why it helps: This commitment helps protect the privacy of children under 13 by ensuring their accounts are terminated and data deleted if inadvertently collected.
The Site and Service(s) are not intended for children under 13. Backblaze does not knowingly collect personal information from children under 13. If we become aware that a child under 13 has created an account, we will terminate that account and delete any associated data.
Backblaze Terms of Service, paragraph 2 · Citation strength: strong
Protection90% confidence
Data Portability for Switching Providers
If applicable law grants you the right to switch data processing service providers, you may initiate the process by providing written notice. Backblaze will use commercially reasonable efforts to facilitate the transfer of your exportable data within legally required timeframes and will not charge fees directly attributable to the switching process.
Why it helps: This provision supports your right to data portability, making it easier to transfer your data to another provider if you choose to switch services.
Where applicable law provides you with a right to switch data processing service providers, you may initiate the switching process by providing written notice to Backblaze in accordance with the notice period required under such law. Following receipt of such notice, Backblaze will use commercially reasonable efforts to facilitate the transfer of your exportable data within the timeframes required by applicable law. Backblaze will not charge fees that are directly and solely attributable to the switching process, as further specified in the Payments and Refunds page, an order form, or a separate agreement.
Data Portability and Switching, paragraph 1 · Citation strength: strong
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