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Plain-English summary
The Clue service includes terms where the company limits its liability for lost user content (risk_flags-1) and for most other claims to 'reasonably foreseeable damage' (risk_flags-2). Users should also be aware that the service does not guarantee uninterrupted availability or a specific level of service (risk_flags-3) and can change or remove content and functionalities, including making previously free services paid, at any time (risk_flags-4). For paid subscriptions, auto-renewal is indefinite unless explicitly canceled (cancellation_renewal-1). Web payment disputes and refunds must be handled through a third-party processor, Paddle, not Clue directly (gotchas-1).
92% confidence
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Risk Flags
5 findings
Critical issues and red flags that users should be aware of, such as significant limitations of liability, arbitration clauses, or difficult dispute resolution processes.
Not clearly stated: None
high95% confidence
Limited Liability for User Content Loss
The service states it accepts no liability for the deletion, damage, or loss of user content, except where required by law.
Why it matters: Users are solely responsible for the security of their personal user content, and the service is not liable for its deletion, damage, or loss.
We are not responsible for content you input, track or otherwise provide in the Clue App ("user content") and you are solely responsible for the security of your personal user content. Except to the extent required by law, we accept no liability for the deletion, damage or loss of user content arising from use of the Clue Services.
Liability for most claims is limited to foreseeable damage
For most types of claims, the company's liability is limited to the reasonably foreseeable damage typical for the type of contract.
Why it matters: If users suffer damage, the company's financial responsibility is capped at what is considered reasonably foreseeable for this kind of service.
In all other cases listed in §9.4, liability is limited to the reasonably foreseeable damage typical for this type of contract.
No guarantee of uninterrupted availability or specific level of service
The service does not guarantee disruption-free operation or a specific level of availability and may restrict access without providing reasons, either temporarily or permanently.
Why it matters: Users might experience interruptions or unavailability of the service, and the company can limit access to the app without explanation.
We endeavour to ensure that the Clue App operates without disruption and is available to the greatest extent possible, but we point out that complete and uninterrupted availability is not technically feasible. We therefore do not guarantee disruption-free operation or a specific level of availability. In particular, we may restrict access without providing reasons – in whole or in part, temporarily or permanently.
Company can change or remove content and functionalities without notice
The company can at any time change, remove, or add content, services, and functionalities within the app, including making previously free services paid or discontinuing the app entirely.
Why it matters: Features or services users rely on, including free ones, might be changed, removed, or made paid, potentially affecting their experience or requiring new purchases.
We are entitled at any time to change or remove content, services and functionalities that are provided within the app and to make new content, services and functionalities available or to discontinue the Clue App entirely; this includes paywalling all or certain services that were previously free of charge, as well as their partial or complete discontinuation.
Waiver of 14-day right of withdrawal for Doctor's Report
When purchasing the Doctor's Report, users must confirm they waive their 14-day right of withdrawal under German law due to the immediate generation of the report.
Why it matters: Users cannot cancel and get a refund for the Doctor's Report after purchase, as they waive their statutory right of withdrawal.
Before completing your purchase, you will be asked to confirm that you consent to the immediate generation of the report and that you understand that, by doing so, you waive your 14-day right of withdrawal under German law. This confirmation is required to proceed with the purchase.
How the service collects, uses, shares, and protects user data. This includes data ownership, monetization, and privacy practices.
Not clearly stated: None
low90% confidence
Clue may share user activity with partnership program owners
Clue may share with a partner or benefit program owner whether a user has been active in the Clue app if the user signed up through that program.
Why it matters: If users access Clue Plus through a partnership program, the program owner might know if they are active in the Clue app.
Clue may also share with your Partner or benefit program owner whether you have been active in the Clue app. At no point does the Partner or benefit program owner ever receive any of your tracked data.
Wearable data collected for 30 days after subscription ends
If a Clue Plus subscription expires and the user continues using the free version of the Clue App, Clue will collect wearables data for 30 days after the subscription ends.
Why it matters: Wearables data will continue to be collected by Clue for a month after a paid subscription ends, even if the user reverts to the free version.
If your Clue Plus subscription expires, Clue will collect wearables data for 30 days after your subscription ends, if you continue using the free version of the Clue App. You will still see your tracked wearables data in the cycle & tracking history of the free version of the Clue App.
Terms related to subscription automatic renewals, cancellation processes, and refund policies.
Not clearly stated: None
medium95% confidence
Paid Services auto-renew indefinitely
Paid Services subscriptions automatically renew for an indefinite period at the end of the initial subscription term, unless canceled or auto-renewal is disabled.
Why it matters: Users will be continuously charged for Paid Services until they actively cancel their subscription or disable auto-renewal.
Our subscription will automatically be renewed for an indefinite time at the end of your initial subscription period, unless we or you have cancelled your subscription or disabled auto-renewal or you have concluded a new contract with a new initial subscription period with us.
Dual subscriptions possible for web and app store purchases
If a user signs up for Clue Paid Services via the website while an app store subscription is active, they might end up with two active subscriptions.
Why it matters: Users could inadvertently pay for two subscriptions if they don't wait for an existing app store subscription to expire before subscribing via the website.
If you sign up for Clue Paid Services on helloclue.com while already having an active Paid Service subscription, your active one will not be terminated. This means you might end up with two active subscriptions at the same time (one via helloclue.com and one via the app). It is therefore necessary to wait until your Apple App Store or Google Play Store subscription has expired, and then re-subscribe to Clue’s Paid Services via the website.
Unexpected or less obvious clauses that could be disadvantageous to the user, including hidden fees, difficult-to-meet conditions, or terms that deviate from common expectations.
Not clearly stated: None
medium95% confidence
Payment processor handles web payment disputes and refunds
All requests related to web payments, including revocation, disputes, or refund requests, must be addressed directly to Paddle, the merchant of record, and not Clue.
Why it matters: Users will need to contact a third-party company (Paddle) for any issues with web payments, disputes, or refunds, rather than Clue directly.
All requests related to web payments, such as revocation, disputes or refund requests, will be handled exclusively by Paddle and must be addressed directly to Paddle. You may contact Paddle support by email at help@paddle.com . You can also use their chatbot https://paddle.net .
Why it matters: Users will not receive a refund for any remaining duration of their existing Clue Plus subscription if they switch to a partnership program.
If you have already signed up for Clue Plus you may assign your existing Clue Plus Subscription to your Partnership or benefit program subscription. In this case no refund for a current Clue Plus subscription will be provided.
Commitments and features that benefit the user, ensuring their rights, privacy, and control over their data and service.
Not clearly stated: None
Protection95% confidence
Right of revocation within 14 days
Users have the right to revoke the contract within fourteen days without providing reasons, starting from the date the contract was entered into.
Why it helps: This provides a cooling-off period, allowing users to cancel the service and receive a refund if they change their mind within 14 days of subscribing.
You have the right to revoke this contract within fourteen days without providing any reasons.The revocation period (cancellation period) is fourteen days from the date when you entered into the contract.
If a contract is revoked, the service will reimburse all payments received, including delivery charges, without delay and within fourteen days of receiving the revocation notice. The refund will use the same payment method as the original transaction, and no charges will be incurred for the refund.
Why it helps: Users are assured a full refund of payments, including delivery charges, quickly and via their original payment method if they exercise their right of revocation.
If you revoke this contract, we shall reimburse all payments we have received from you, including delivery charges (other than any additional charges resulting from your decision to select a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.