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Plain-English summary
Clue has several policy areas that may affect users, including: if a minor uses Paid Services, their parent or guardian takes full responsibility (risk-flags-1); users waive their 14-day right of withdrawal for the Doctor's Report (risk-flags-2); Clue's liability for certain claims is limited to foreseeable damage (risk-flags-3) and excluded for others (risk-flags-4); and Clue is not liable for user content deletion, damage, or loss (risk-flags-5). The company reserves the right to display advertisements (data-use-1) and may share activity data with partners (data-use-2). Wearables data may still be collected for 30 days after a paid subscription expires if the free version is used (data-use-3). Subscriptions automatically renew indefinitely (cancellation-renewal-2), and users might end up having two active subscriptions simultaneously (gotchas-1) with no refund for existing subscriptions when using a partnership program (cancellation-renewal-1).
88% confidence
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Risk Flags
Critical issues that need immediate user attention. These include clauses that may lead to significant financial loss, expose users to legal or privacy risks, or severely limit their rights with little recourse.
high95% confidence
Minors using Paid Services place full responsibility on parent or guardian
If a minor uses Clue's Paid Services, the parent or guardian is deemed to consent to the Terms and the use of the Clue App and takes full responsibility for the minor's use of Clue's paid services.
Why it matters: Parents or legal guardians are responsible for the minor's actions and usage if a minor uses Paid Services, even if the minor is using the services under a deemed consent.
**If a minor (a person reaches majority at 18 under German law) uses Clue's Paid Services, we provide the services on the basis of the deemed consent of their parent or legal guardian, both to these Terms and to the use of the Clue App.**Such consent is obtained when an account is created prior to first use of the app.**The parent or guardian takes full responsibility for the minor's use of Clue's paid services.**
**§ 1 General Information**, paragraph 4 · Citation strength: strong
high95% confidence
Waiver of 14-day right of withdrawal for Doctor's Report
Before completing the purchase of the Doctor's Report, users must confirm consent to its immediate generation and waive their 14-day right of withdrawal under German law.
Why it matters: Users lose their legal right to withdraw from the purchase of the Doctor's Report within 14 days by agreeing to its immediate generation.
Before completing your purchase, you will be asked to confirm that you consent to the immediate generation of the report and that you understand that, by doing so, you waive your 14-day right of withdrawal under German law. This confirmation is required to proceed with the purchase.
Liability limited to foreseeable damage for certain claims
For contractual or other claims (excluding those for intentional/gross negligence, injury to life/body/health, product liability, or fundamental obligations), liability is limited to the reasonably foreseeable damage typical for this type of contract.
Why it matters: Users might not be fully compensated for all damages if their claims fall outside of specific, explicitly unlimited liability scenarios, as liability is limited to foreseeable damage.
. In all other cases listed in §9.4, liability is limited to the reasonably foreseeable damage typical for this type of contract.
Liability for other claims is excluded, subject to specific circumstances and mandatory law, and does not alter the statutory burden of proof.
Why it matters: Users may have limited recourse against Clue for damages not explicitly covered by the listed exceptions, unless otherwise protected by mandatory law.
Subject to §9.4 and §9.5, and without prejudice to the following paragraph, our liability for other claims is excluded. Nothing in this section limits or excludes any right that cannot lawfully be excluded or limited under applicable mandatory law. For our French users, this includes rights under French consumer protection legislation.
No liability for deletion, damage, or loss of user content
Clue is not responsible for user content and accepts no liability for its deletion, damage, or loss, except to the extent required by law.
Why it matters: Users bear the sole responsibility for the security of their personal user content and may not be able to recover lost, damaged, or deleted data, unless legally required.
We are not responsible for content you input, track or otherwise provide in the Clue App ("user content") and you are solely responsible for the security of your personal user content. Except to the extent required by law, we accept no liability for the deletion, damage or loss of user content arising from use of the Clue Services.
How the company collects, uses, shares, and protects your data. This includes details on data monetization, data retention, and your rights regarding your personal information.
Not clearly stated: The policy mentions that personal information is processed for improvement and research as set out in their Privacy Policy, but the extent and nature of this processing are not detailed in the provided clauses. The policy also mentions that consent regarding data processing is obtained separately as per the Privacy Policy, the details of which are not immediately available.
medium95% confidence
Company reserved right to display advertisements
Clue reserves the right to display advertisements on its website or in its app to help continue providing the Clue Services.
Why it matters: Users may encounter advertisements within the app or on the website which could interrupt their experience or raise privacy concerns.
In order to help us continue to provide the Clue Services, we reserve the right to display advertisements on our website or in our app. We may also offer the opportunity to donate via the website or app, so that you can support our services and mission.
**§ 1 General Information**, paragraph 21 · Citation strength: strong
medium80% confidence
Sharing activity data with partners
Clue may share with a Partner or benefit program owner whether a user has been active in the Clue app, but the partner does not receive tracked data.
Why it matters: Users' activity status in the app may be shared with third-party partners without their explicit consent for this specific use, potentially indicating their engagement to another entity.
Clue may also share with your Partner or benefit program owner whether you have been active in the Clue app. At no point does the Partner or benefit program owner ever receive any of your tracked data.
Collection of unencrypted wearable data after subscription ends
If a Clue Plus subscription expires, Clue will collect wearables data for 30 days if the user continues using the free version of the Clue App.
Why it matters: Even after a paid subscription ends, the app may continue to collect wearable data for a limited period, which could be unexpected for users transitioning to a free service.
If your Clue Plus subscription expires, Clue will collect wearables data for 30 days after your subscription ends, if you continue using the free version of the Clue App.
Use of anonymous information for improvement and research
By creating an account and using Clue, users grant permission to use their anonymous information to improve the Clue Services and advance scientific research.
Why it matters: User data, once anonymized, may be used by Clue for product improvement and scientific research without further explicit consent.
by creating an account and using Clue, you grant us permission to use your****_anonymous_****information to improve the Clue Services for all users and advance scientific research.
Terms related to subscription, service, or membership cancellation by either party, and auto-renewal terms. This section also covers refund policies and processes.
Not clearly stated: The policy mentions more details about contract duration and termination in §10, which is not provided, and the specific process for disabling auto-renewal is not detailed in the provided clauses.
medium90% confidence
No refund for existing subscription when using partnership program
If a user has an active Clue Plus subscription and assigns it to a Partnership or benefit program subscription, no refund will be provided for the current Clue Plus subscription.
Why it matters: Users might lose out on the remaining value of their existing Clue Plus subscription if they switch to a partnership program without waiting for their current subscription to expire.
If you have already signed up for Clue Plus you may assign your existing Clue Plus Subscription to your Partnership or benefit program subscription. In this case no refund for a current Clue Plus subscription will be provided.
Paid Services subscriptions automatically renew for an indefinite time at the end of the initial subscription period unless cancelled or auto-renewal is disabled.
Why it matters: Users may incur ongoing charges if they fail to cancel their subscription or disable auto-renewal before the end of the subscription period, as it renews indefinitely.
Our subscription will automatically be renewed for an indefinite time at the end of your initial subscription period, unless we or you have cancelled your subscription or disabled auto-renewal or you have concluded a new contract with a new initial subscription period with us.
Unexpected or subtle clauses that might disadvantage users. This includes one-sided terms, limitations of service, and obligations that users might not anticipate.
Not clearly stated: The policy encourages users to wait until their app store subscription expires before resubscribing via the website to avoid having two active subscriptions, but this is a recommendation rather than a guaranteed fix within the provided text.
medium85% confidence
Possibility of two active subscriptions simultaneously
If a user signs up for Clue Paid Services on helloclue.com while already having an active Paid Service subscription (e.g., via app store), the active one will not be terminated, potentially resulting in two active subscriptions.
Why it matters: Users might inadvertently pay for two subscriptions if they sign up via the website while an app store subscription is still active.
If you sign up for Clue Paid Services on helloclue.com while already having an active Paid Service subscription, your active one will not be terminated. This means you might end up with two active subscriptions at the same time (one via helloclue.com and one via the app).
Commitments and features that benefit user rights, privacy, and control. These are explicit advantages, safeguards, or user-favorable terms within the policy.
Protection95% confidence
Third-party handles payment details, not Clue
The payment for Paid Services via web subscription is processed and managed by Paddle, Clue's merchant of record, meaning Paddle holds billing details instead of Clue, and Clue does not store payment information.
Why it helps: This commitment helps protect user financial privacy by ensuring that Clue does not directly store sensitive payment information.
The payment for your Paid Services web subscription is processed and managed by our merchant of record Paddle.This means that Paddle holds your billing details instead of Clue. Clue does not store your payment information at any time.
When a user signs up for Clue Plus using a Partnership or benefit program subscription, Clue tells the partner if the user has been active, but the partner never receives any of the user's tracked data.
Why it helps: This commitment helps protect user privacy by explicitly stating that partners only receive activity status and not detailed, tracked personal health data.
Clue may also share with your Partner or benefit program owner whether you have been active in the Clue app. At no point does the Partner or benefit program owner ever receive any of your tracked data.