Terms of service

Box Cloud Storage

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high severityAccount and content loss upon organization managementIf your email domain is owned by an organization, and that organization establishes a direct relationship with Box, your account and all associated content may become directly managed by that organization after a 14-day notice period if you do not change your email address.high severityOrganization has broad control over your account and contentIf your account is provided by or managed by an organization (like an employer or school), that organization has broad rights to manage your account, reset your password, view your usage and profile data, and manage, modify, or delete your content without limitation.

Score4.0

Reviewed-

Policy typeTerms of service

Concern findings12

Protections1

Source supportStrong

Source provenance

Verified official source

Retrieved-

Published-

Source URLhttps://www.box.com/legal/termsofservice

Snapshot hash 3c562e47a93ab2275541612702356afa72445756b956eedbb14132bb11b35cc7

Revision history

Snapshot of the source text at fetch time, not a live mirror of the policy page.

Plain-English summary

This service has several critical concerns for users. If your email address is associated with an organization, that organization may gain complete control of your account and its content after 14 days if they establish a direct relationship with Box (risk_flags-0001, risk_flags-0002). Box can also suspend or terminate your service and content access at any time for any or no reason, potentially leading to data loss (risk_flags-0003, risk_flags-0004, risk_flags-0005). Furthermore, any feedback you provide about the service is automatically assigned to Box (risk_flags-0006). The limitation of liability clauses are particularly broad, potentially restricting your ability to recover damages for losses caused by the service (gotchas-0001, gotchas-0002).

90% confidence

Risk Flags

Critical warnings for concerns that pose direct or significant risks to users.

high95% confidence

Account and content loss upon organization management

If your email domain is owned by an organization, and that organization establishes a direct relationship with Box, your account and all associated content may become directly managed by that organization after a 14-day notice period if you do not change your email address.

Why it matters: This means your personal Box account and all content within it could be taken over by your employer or school if you use their email domain for registration and they later establish a direct relationship with Box. You would have 14 days to change your email address before this happens.

if the domain of the email address associated with your account is owned or controlled by an organization (such as your work or school) and that organization establishes a direct relationship with us, then your account may become subject to the management of that organization after a reasonable attempt to notify you of the change. Fourteen (14) days after that notice attempt, if you do not change the email address associated with your account to one not owned or controlled by that organization, you agree that your account - and any Content associated with your account - may become directly managed by the organization.

EMAIL SELECTED FOR YOUR ACCOUNT, paragraph 1 · Citation strength: strong

high95% confidence

Organization has broad control over your account and content

If your account is provided by or managed by an organization (like an employer or school), that organization has broad rights to manage your account, reset your password, view your usage and profile data, and manage, modify, or delete your content without limitation.

Why it matters: An organization managing your account can access, control, and delete your data, impacting your privacy and the security of your information stored within the service.

If an organization provided you with your account (e.g., an employer or school), or if you agree to have your account managed by an organization, you understand that this organization has rights to your account and may, without limitation: (a) manage your account (including suspending or canceling the account); (b) reset your password; (c) view your usage and profile data, including how and when your account (and the Content in your account) is used; and (d) manage, modify and/or delete the Content in your account.

EMAIL SELECTED FOR YOUR ACCOUNT, paragraph 2 · Citation strength: strong

high90% confidence

Service and content may be suspended or terminated at any time for any or no reason

Box reserves the right to suspend or terminate your service access and disable any content at any time, in their sole discretion, for any or no reason.

Unilateral amendment Account termination without notice

Why it matters: Your access to the service and content may be unilaterally revoked by Box, even without a stated reason, which could lead to unexpected service interruptions or loss of your stored data.

For the avoidance of doubt, Box may still make a determination that it does not want to continue offering you access to the Service at any time for any or no reason.

SUSPENSION AND TERMINATION OF THE SERVICE, paragraph 1 · Citation strength: strong

high95% confidence

Loss of content upon account suspension or termination

If your account is suspended or terminated, you may no longer have access to the content stored with the services.

Why it matters: Loss of access to your account due to suspension or termination means you might not be able to retrieve your stored data, potentially leading to data loss.

You understand that if your account is suspended or terminated, you may no longer have access to the Content that is stored with the Services.

SUSPENSION AND TERMINATION OF THE SERVICE, paragraph 2 · Citation strength: strong

high90% confidence

Potential loss of content after 14 days post-termination for violations

Upon termination, you may request access to your content within 14 days, unless your account was terminated due to a violation of the terms or acceptable use policy, in which case content may not be retrievable and Box has no obligation to maintain it after this period.

Why it matters: If your account is terminated for violating terms, you may not be able to recover your content and it could be permanently deleted after 14 days.

Upon termination you may request access to your Content, which we will make available, except in cases where we have terminated your account due to your violation of these Terms or the Acceptable Use Policy terms in Section 10. You must make such request within fourteen (14) days following termination otherwise, any Content you have stored with the Services may not be retrievable and we will have no obligation to maintain Content stored in your account after this fourteen (14) day period.

SUSPENSION AND TERMINATION OF THE SERVICE, paragraph 3 · Citation strength: strong

high95% confidence

Automatic assignment of your feedback to Box without compensation

Any comments, suggestions, and recommendations you provide about the service (Feedback) are automatically assigned to Box.

Why it matters: Improvements or ideas you contribute to the service become the property of Box without any expected compensation or ownership rights for you.

If you provide comments, suggestions and recommendations to Box about a Service (e.g., modifications, enhancements, improvements) (collectively, "**Feedback**"), you are automatically assigning this Feedback to Box.

BOX PROPRIETARY RIGHTS, paragraph 3 · Citation strength: strong

Data Use

How the company collects, uses, and shares your data.

low90% confidence

Consent to receive electronic communications for marketing and other purposes

By registering or signing up for services, you consent to Box sending you information via email, SMS, and in-app messaging, including notices about service use, updates, administrative messages, and advertising/marketing materials.

Why it matters: You will receive various communications from Box, including promotional content, but you can manage notification settings and unsubscribe from commercial content.

By registering with Box or signing up for Services, you understand and consent to us sending you (including but not limited to via email, SMS text messaging, and/or in-app messaging) information regarding the Services, such as: (a) notices about your use of the Services, including notices of violations of use; (b) updates to the Services and new features or products; (c) administrative messages and other information; and (d) advertising, marketing, and other materials regarding Box's products and services.

CONSENT TO ELECTRONIC COMMUNICATIONS AND SOLICITATION, paragraph 1 · Citation strength: strong

medium85% confidence

Broad right to transmit, process, use, and disclose your content and information

You agree to grant Box and its service providers the right to transmit, process, use, and disclose your content and other information obtained through service use, but only as necessary to provide services, as permitted by terms, as required by law, or to respond to an emergency.

Why it matters: Box has extensive permissions to handle your data for operational purposes, legal compliance, and emergencies, meaning your content and information can be accessed and used by them or their service providers under these conditions.

You agree to provide Box (as well as agents or service providers acting on Box’s behalf to provide the Services) the right to transmit, process, use and disclose Content and other information which we may obtain as part of your use of the Services but only: (i) as necessary for us to provide the Services, (ii) as otherwise permitted by these Terms, (iii) as otherwise required by law, regulation or order, and/or (iv) to respond to an emergency.

CONTENT, paragraph 2 · Citation strength: strong

low95% confidence

Agreement to US data storage if residing in US

If you reside in the United States, by using and accessing the Services, you understand and agree to the storage of Content and any other personal information in the United States.

Why it matters: Your data will be stored in the United States.

es, you understand and agree to the storage of Content and any other personal information in the United States.

CONTENT STORAGE, paragraph 1 · Citation strength: strong

Cancellation & Renewal

Terms related to canceling the service, account termination, and subscription renewals.

medium90% confidence

Continuing to use services after changes to terms means you consent to them

Your continued use of Box services after they publish or send a notice about changes to the terms signifies your consent to the updated terms.

Why it matters: If Box changes its terms, continuing to use the service means you automatically agree to the new terms, even if you don't explicitly accept them.

Your continued use of our Services after we publish or send a notice about our changes to these Terms means that you are consenting to the updated terms.

CHANGES TO THESE TERMS, paragraph 1 · Citation strength: strong

Gotchas

Potentially overlooked clauses that could be unfavorable, surprising, or limit your rights.

high95% confidence

Broad limitation of liability for direct and indirect damages

To the extent not prohibited by law, Box and its affiliates are not liable for indirect, incidental, special, punitive, cover, or consequential damages, including loss of profits, revenue, goodwill, use or content, under any legal theory.

Liability cap

Why it matters: You may be unable to recover significant damages for losses incurred due to the service, even if Box is at fault, as they disclaim liability for many types of losses.

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL YOU OR BOX AND ITS AFFILIATES, RESELLERS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR LICENSORS BE LIABLE FOR: ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, GOODWILL, USE OR CONTENT) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, BUSINESS INTERRUPTION, LOSS OF OPPORTUNITY, WARRANTY, NEGLIGENCE OR OTHERWISE, EVEN IF BOX HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES.

LIMITATION OF LIABILITY, paragraph 1 · Citation strength: strong

high95% confidence

Total liability limited to 1.5 times monthly/yearly fee or $100 USD

Unless prohibited by law, the total liability of Box and its affiliates related to the services is limited to the greater of 1.5 times the most recent monthly or yearly fee paid, or $100 USD. This limitation applies even if the remedy fails its essential purpose.

Why it matters: You might only recover a small amount of money, potentially as low as $100, for any losses or damages caused by the service, even if your actual losses are much higher.

THE AGGREGATE LIABILITY OF YOU OR BOX AND ITS AFFILIATES, OFFICERS, RESELLERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS, RELATING TO THE SERVICES, SAVE IN RESPECT OF LIABILITY ARISING UNDER SECTION 16 OF THESE TERMS, WILL BE LIMITED TO THE GREATER OF: (A) ONE AND A HALF (1.5) TIMES THE MOST RECENT MONTHLY OR YEARLY FEE THAT YOU PAID FOR THAT SERVICE; OR (B) ONE HUNDRED DOLLARS ($100 U.S.D.). THE LIMITATIONS AND EXCLUSIONS ALSO APPLY IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE.

LIMITATION OF LIABILITY, paragraph 2 · Citation strength: strong

Protections

Aspects of the terms that are favorable to users or protect their interests.

Protection95% confidence

Option to cancel account if you disagree with changes to terms

If Box makes material changes to its terms and you do not accept them, you have the option to stop using the services and cancel your account.

Why it helps: You have a clear path to exit the service if new terms are unacceptable, protecting you from being bound by unfavorable changes without recourse.

If we make material changes to these Terms, we will notify you via the Services and/or by email to the address associated with your account. If you do not accept the changes, you must stop using and cancel your account by emailing[**cancel@box.com**](mailto:cancel@box.com).

CHANGES TO THESE TERMS, paragraph 1 · Citation strength: strong

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