Busuu
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Source provenance
Verified official sourceSnapshot hash ac0d081ad3e7117d56bdbb6a829662b18e0da9f79bbc0cfde7023acfe6900395
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Your voice recordings from AI and community features may be processed by human reviewers and are used to improve services, but the policy states these audio recordings will not uniquely identify you. The company also uses your personal information for advertising and marketing purposes.
88% confidence
Fundamental concerns that may broadly impact users.
Looking good
No major risk flagsHow your personal information is collected, used, and shared.
Audio information may be processed by expert human reviewers to troubleshoot and improve machine-learning models.
Why it matters: Your voice recordings may be accessed and reviewed by human experts for service improvement and troubleshooting.
We may also process such audio information to troubleshoot and improve the service by training our machine-learning models with support from expert human reviewers.
Voice recordings from features like Speaking Practice, Community Corrections, and Conversations may be recorded, retained, and used to improve the services.
Why it matters: Your voice recordings may be used by the company to enhance and refine its language learning services.
If you choose to use this feature (which is an AI-powered service), your voice will be recorded, retained, and used to provide you with the service you requested (to provide you with feedback on your pronunciation) and to improve our services.
Personal information is collected for "Advertising Activities and Marketing Messages" to send users offers, promotions, invitations, and similar information from the company, its advertisers, or third parties.
Why it matters: You may receive marketing communications and advertisements based on the personal information collected about you.
Purposes for Collection: (1) Provide You with Services** (provide you with content or other services and allow you to participate in features we offer; send you transactional messages regarding your use of our Services, purchases, and other account-related communications; respond to your inquiries; provide customer support; provide you with your performance evaluations or other results); (2) **Advertising Activities and Marketing Messages** (to send you offers, promotions, invitations, and similar information from us, our advertisers, or third parties); (3) **Personalization** (to identify your preferences; tailor content, including advertising and recommendations, to you on the Services
Terms related to subscription, cancellation, and renewal.
Looking good
No billing surprises spottedOther notable clauses, limitations, or potential surprises.
Looking good
No hidden gotchasTerms that protect you or are otherwise user-friendly.
Users may request a copy of their personal information or request changes or deletion of their personal information by email.
Why it helps: You have the ability to manage your personal information, including requesting a copy, making changes, or having it deleted, promoting greater control over your data.
In particular, you may, for example, request a copy of the personal information held about you, or request changes or the deletion of your personal information, by sending an email to [privacy@busuu.com](mailto:privacy@busuu.com).
Audio information, such as voice recordings from AI-powered and community features, will not be used to uniquely identify the user.
Why it helps: Your voice recordings, even when used for service improvement, are explicitly stated not to be used to uniquely identify you, which helps protect your individual privacy.
Such audio information will not be used to uniquely identify you.
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