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Plain-English summary
Busuu's terms include that you may not receive a refund if unauthorized or fraudulent use of your account is due to your breach of terms (risk_flags-1). Additionally, some of your content may remain visible even after you delete your account (risk_flags-2). You are also required to fully compensate Busuu for any losses, damages, or expenses arising from claims related to your content, service use, or breach of terms (risk_flags-3). Furthermore, Busuu is not liable for disputes that occur between users.
90% confidence
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Risk Flags
3 findings
These are high-severity, high-impact clauses that pose a material risk to users. This section includes issues like one-sided termination clauses, limitations of liability, and content ownership clauses that are unfavorable to the user.
Not clearly stated: None
high95% confidence
No Refund for Unauthorized or Fraudulent Use Caused by User Breach
If unauthorized or fraudulent use of an account or service is caused by your breach of these Terms, any amounts paid for Premium Services will not be refunded.
Why it matters: You may lose money paid for Premium Services if unauthorized or fraudulent use of your account occurs due to your breach of the terms, as no refund will be issued.
If that unauthorized or fraudulent use was caused by your breach of these Terms, any amounts paid by you for any Premium Services will not be refunded.
OVERVIEW OF THESE TERMS, paragraph 11 · Citation strength: strong
high90% confidence
User Content May Remain After Account Deletion
Some User Content, such as comments, posts, or messages not directly included within your Profile, may remain after your account deletion.
Why it matters: Even after deleting your account, certain content you posted (like comments or messages) might still be visible or accessible, potentially leaving an online footprint you intended to remove.
You also acknowledge that some User Content (such as comments, posts, or messages) not included directly within your Profile, may remain after the deletion of your account.
USER CONTENT AND BEHAVIOR ON THE SERVICE, paragraph 1 · Citation strength: strong
high95% confidence
Indemnification for User Actions
You agree to fully compensate Busuu for any losses, damages, costs, expenses, or other liability arising out of claims due to your User Content, use of the service, breach of terms, violation of rights, or claims regarding inaccurate translations.
Why it matters: You could be held fully responsible for covering all losses, damages, costs, and expenses Busuu incurs if a third party makes a claim against them because of your content, your use of the service, your breach of the terms, your violation of someone else's rights, or any issues with translations they provide.
You agree to fully compensate Busuu for any losses, damages, costs, expenses (including reasonable legal fees), or other liability, arising out of any claim, demand, allegation, or proceeding brought by any third party due to or arising out of your User Content, your use of the Service and the Premium Services, your connection to the Service or the Premium Services, your breach of these Terms, your violation of any rights of another person or entity, and any claim that any translation we provide to you is inaccurate, inappropriate or defective in any way whatsoever.
These clauses describe how the company collects, uses, shares, or sells user data, including personal information and content.
Not clearly stated: None
low90% confidence
Company May Preserve and Disclose User Content
Busuu may preserve and disclose User Content if required by law or if it believes it is necessary to comply with legal obligations, enforce terms, respond to claims of rights breaches, or protect its rights, property, or safety of users/public.
Why it matters: Your content could be stored and revealed by Busuu to fulfill legal demands, enforce their terms, address third-party claims, or safeguard their interests and public safety.
You acknowledge and agree that Busuu may preserve User Content and may also disclose User Content if required to do so by law, or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal obligations; (b) enforce these Terms; (c) respond to claims that any User Content breaches the rights of third parties; or (d) protect the rights, property, or personal safety of Busuu, its Users and/or the public.
USER CONTENT AND BEHAVIOR ON THE SERVICE, paragraph 15 · Citation strength: strong
Cancellation & Renewal
3 findings
These clauses describe how subscriptions or services renew, and any associated cancellation policies or fees.
Not clearly stated: None
medium95% confidence
Automatic Renewal of Premium Services
Each Premium Service will renew automatically for the same time period that you initially purchased at the end of that initial period.
Why it matters: Your Premium Service subscription will automatically renew at the end of your current period for the same duration, meaning you will be charged again unless you actively cancel it.
Each Premium Service will renew automatically for the same time period that you initially purchased, at the end of that initial period.
OVERVIEW OF THESE TERMS, paragraph 4 · Citation strength: strong
medium95% confidence
Automatic Charging After Free Trial
If a free-trial period is included, you will not be charged until the free period is over; at this point, your chosen payment method will automatically be charged using the details provided at the beginning of the trial.
Why it matters: Your payment method will be automatically charged once your free trial ends, using the details you provided when starting the trial.
If a free-trial period is included, you will not be charged until the free period is over—at this point your chosen payment method will automatically be charged using the details provided at the beginning of the trial.
FEES, paragraph 1 · Citation strength: strong
medium95% confidence
Company May Suspend or Terminate Premium Services for Breach of Terms
Busuu may immediately suspend or terminate your access to and/or use of any Premium Services if Busuu has a reasonable belief that you are in breach of or have acted inconsistently with these Terms.
Why it matters: Your Premium Services could be immediately suspended or terminated if Busuu believes you have violated the terms, potentially leading to a loss of access without warning.
Busuu may suspend or terminate your access to and/or use of any Premium Services immediately if: Busuu has reasonable belief that you are in breach of or have acted inconsistently with these Terms
FEES, paragraph 1 · Citation strength: strong
Gotchas
1 finding
These clauses contain terms that may be unexpected or create an undesirable outcome for users.
Not clearly stated: None
medium90% confidence
Discretionary Advertising and Changes to Ad Display
Busuu has the right to run advertisements with or without prior notice and without recompense to you, and the manner, mode, and extent of advertising on your Profile are subject to change at any time at Busuu's discretion.
Why it matters: Busuu can display ads on your profile without notifying you or compensating you, and they can change how and how much advertising appears at any time.
By using the Service, you agree that Busuu has the right to run such advertisements with or without prior notice, and without recompense to you or any other user. The manner, mode and extent of advertising by Busuu on your Profile are subject to change at any time at Busuu’s discretion in order to facilitate our business or advertiser needs.
THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY WEBSITES, paragraph 1 · Citation strength: strong
Protections
3 findings
These clauses highlight commitments or features that benefit the user, such as strong data privacy practices, clear cancellation paths, or explicit commitments to user rights.
Not clearly stated: None
Protection95% confidence
Ability to Turn Off Notifications, Emails, and Newsletters
You have the option to turn off any notifications, emails, and newsletters from Busuu at any time.
Why it helps: This allows you to control the communications you receive from Busuu, reducing unwanted interruptions and managing your inbox preferences.
If you want, you can turn off any notifications, emails, and newsletters from Busuu at any time.
OVERVIEW OF THESE TERMS, paragraph 5 · Citation strength: strong
Protection95% confidence
Advance Notice for Significant Negative Changes to Terms
If Busuu reasonably considers that any change to these Terms will negatively impact your legal rights or obligations in a significant way, they will provide at least 30 days’ notice and explain how to refuse the new terms.
Why it helps: This provision ensures that you receive sufficient notice if changes to the terms significantly impact your rights, allowing you time to review and decide whether to accept the new terms or cancel your service.
If we reasonably consider that any change to these Terms will negatively impact your legal rights or obligations in a significant way, we will provide you with at least 30 days’ notice of these changes and explain how to let us know if you refuse to accept the new terms.
TERMS OF SERVICE, paragraph 1 · Citation strength: strong
Protection95% confidence
Refund for Significant Negative Changes to Service
If Busuu makes changes that negatively impact your access to or use of the Service or Premium Services in a more than minor way, you have the right to terminate your contract, cancel your Premium Service within 30 days, and receive a refund for paid amounts not yet received.
Why it helps: This ensures that if the service changes significantly for the worse, you have a clear path to cancel your subscription without penalty and receive a refund for any unused portion.
If this type of change is going to come into effect during the current period for a Premium Service, you will be able to cancel your Premium Service (at no cost to you) within 30 days from the date of any notice we provide, or 30 days from when the change comes into effect, whichever is later. If you cancel in these circumstances, we will provide you with a refund for amounts you have paid for your Premium Service but not yet received.