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Plain-English summary
Busuu terms outline that your account can be terminated without refund if you breach the terms (risk_flags-0001). Some of your user-generated content may persist on search engines or within the service even after account deletion (risk_flags-0002). Busuu may also delete your data if your Premium Services are suspended or canceled (risk_flags-0003). Busuu can remove your account and content if you violate their terms (risk_flags-0004). Premium Services automatically renew, and your payment method will be charged unless you cancel (cancellation_renewal-0001). They disclaim responsibility for third-party linked services (risk_flags-0005) and for user-submitted content (risk_flags-0006), including Google-powered translations (risk_flags-0007). You are solely responsible for dealings with advertisers on the platform (risk_flags-0008).
89% confidence
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Risk Flags
Critical issues that represent material, hard-to-reverse harm. These often involve money you cannot easily recover, lasting privacy exposures, loss of account access, weakened dispute rights, or broad ownership/control of user content.
high95% confidence
Unilateral account termination without refund
Busuu can close or cancel a user's account for unauthorized or fraudulent use. If such use is caused by the user's breach of the terms, any paid amounts for Premium Services will not be refunded.
Why it matters: If your account is terminated due to your breach of terms, you will lose access to Premium Services and will not receive a refund for any amounts paid.
Busuu has the right to close or cancel the account of any User in the event of any unauthorized or fraudulent use of their account, or any Service or Premium Service. If that unauthorized or fraudulent use was caused by your breach of these Terms, any amounts paid by you for any Premium Services will not be refunded.
USER PROFILE AND REGISTRATION, paragraph 13 · Citation strength: strong
medium90% confidence
User Content may remain after account deletion
Even after deleting your account, some User Content, like comments, posts, or messages not directly within your Profile, may remain. Also, technically, it might take some time until your personal information completely disappears from search engines.
Why it matters: Some of your content (like comments or posts) may persist on the service even after you delete your account, and your personal information might still be visible on search engines for a period.
Please be aware that due to technical reasons beyond our control, it might take some time until your personal information disappears completely from search engines (such as Google). You also acknowledge that some User Content (such as comments, posts, or messages) not included directly within your Profile, may remain after the deletion of your account.
USER CONTENT AND BEHAVIOR ON THE SERVICE, paragraph 4 · Citation strength: strong
medium90% confidence
Right to delete information upon suspension/cancellation of Premium Services
If any Premium Services are suspended or canceled according to the terms, Busuu may delete or stop your access to any information related to your use of such services, including information in your Premium Services account.
Why it matters: If your Premium Services are suspended or canceled, Busuu may delete your data and account information associated with those services.
If any Premium Services are suspended or canceled in accordance with these Terms, we may delete or stop your access to any of the information relating to your use of such Premium Services (including, where relevant, any information in your Premium Services account).
USER PROFILE AND REGISTRATION, paragraph 11 · Citation strength: strong
medium90% confidence
Account Termination and Content Removal by Busuu
Busuu may terminate your account if it has a reasonable belief that you have breached or acted inconsistently with these Terms. Following termination, Busuu may remove and discard any of your User Content within the Service and Premium Services, including your Profile.
Why it matters: Your account and all associated User Content and Profile information may be permanently deleted if Busuu believes you have violated the terms.
You agree that Busuu may terminate your account if Busuu has reasonable belief that you have breached or acted inconsistently with these Terms. Following such a termination, Busuu may remove and discard any of your User Content within the Service and, where applicable, the Premium Services (including, but not limited to your Profile).
Third-Party Content and Linked Services Liability Disclaimer
Busuu is not responsible for the content or privacy practices of Linked Services and disclaims liability for any damage or loss caused by or in connection with the use of or reliance on content, goods, or services from such linked apps, sites, or resources.
Why it matters: Busuu disclaims responsibility for third-party content and linked services, meaning you use them at your own risk and Busuu is not liable for any issues arising from them.
Busuu may provide third party content and Linked Services to you only as a convenience, and the inclusion of such third party content and Linked Services is not an endorsement by Busuu in favor of any third party. You further acknowledge and agree that Busuu shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such app, site, or resource.
THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY WEBSITES, paragraph 1 · Citation strength: strong
low90% confidence
Disclaimer of responsibility for user-submitted content
Busuu states that all user-generated content is the sole responsibility of the person it originated from. Busuu accepts no responsibility for any User Content made available through the service and does not guarantee its accuracy, integrity, or quality.
Why it matters: Busuu takes no responsibility for the content that users post on its platform, and does not guarantee its quality, which means you cannot hold them accountable for what others share.
Busuu accepts no responsibility at all for any User Content that any User uploads, posts, emails, transmits, or otherwise makes available via the Service or the Premium Services. Busuu does not control the User Content posted via the Service or the Premium Services and, as such, does not guarantee the accuracy, integrity, or quality of such User Content.
USER CONTENT AND BEHAVIOR ON THE SERVICE, paragraph 1 · Citation strength: strong
low90% confidence
Disclaimer for Google-powered translations
The Service and Premium Services may use Google-powered translations, and Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Why it matters: Translations provided by Google within the service may not be accurate or reliable, and Busuu, acting as a pass-through, is not liable for any issues arising from them.
The Service and the Premium Services may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY WEBSITES, paragraph 3 · Citation strength: strong
low95% confidence
No liability for dealings with advertisers
Any correspondence or business dealings with advertisers found on or through the Service or Premium Services, including payment and delivery of goods or services, are solely between the user and the advertiser. Busuu is not responsible or liable for any loss or damage resulting from such dealings or the presence of advertisers.
Why it matters: You are solely responsible for any interactions or transactions you have with advertisers on the platform, and Busuu will not be held liable for any resultant loss or damage.
Your correspondence or business dealings with, or participation in promotions of advertisers found on or through the Service or Premium Services, including payment for and delivery of related goods or services, and any other terms and conditions associated with such dealings, are solely between you and such advertiser. You agree that Busuu shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Service or the Premium Services.
How the company collects, uses, and shares your data including any limitations on your rights over that data.
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Looking good
No data-use concerns flagged
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Cancellation and Renewal
Terms related to subscription, cancellation, and renewal processes.
medium90% confidence
Automatic Renewal and Payment for Premium Service
Subscription-based Premium Services automatically renew for the same time period at the end of the current subscription period, and the chosen payment method will be charged automatically. If a free-trial is included, the payment method will be charged automatically at the end of the trial.
Why it matters: Your Premium Service subscription will automatically renew and charge your payment method at the end of each period, including after free trials, unless you proactively cancel it.
Where a subscription-based Premium Service renews automatically, your chosen payment method will be charged automatically at the end of your current subscription period, and your subscription will, unless you cancel it, be renewed for the same period of time. If a free-trial period is included, you will not be charged until the free period is over—at this point your chosen payment method will automatically be charged using the details provided at the beginning of the trial.
If you purchase a Premium membership through an app, its cancellation is subject to the terms of your agreement with that app store, and its terms take precedence over these terms regarding your relationship with the app store.
Why it matters: If you purchased a Premium membership through an app store, you must cancel it directly with that app store, and their terms will override Busuu's terms concerning your specific app store relationship.
If you made the purchase through the App, your Premium membership is also subject to the terms of your agreement with that relevant app store (in addition to these Terms), and to cancel your subscription, you must cancel directly with that app store. In the event of conflict between these Terms and those of the app store, the terms of the app store shall take precedence with regards to your relationship with the app store—in all other cases, these Terms shall take precedence.
Potentially overlooked clauses that may have unintended consequences for users.
low95% confidence
Your individual account is not transferable
Your account is for individual use only and cannot be transferred to someone else.
Why it matters: You cannot share or transfer your account with others.
Each account must be used individually and is not transferable.
USER PROFILE AND REGISTRATION, paragraph 3 · Citation strength: strong
low90% confidence
Advertisements may be displayed without compensation
The Service may include advertisements, which are necessary for Busuu to provide the service. Busuu has the right to run these advertisements without prior notice and without compensating the user.
Why it matters: You will encounter advertisements within the service, and these may change in manner, mode, and extent at Busuu's discretion, without notice or payment to you.
You understand and agree that the Service may include advertisements and that these advertisements are necessary for Busuu to provide the Service. You also understand and agree that you will not obscure any advertisements from general view via HTML/CSS or any other means. By using the Service, you agree that Busuu has the right to run such advertisements with or without prior notice, and without recompense to you or any other user.
These clauses or features are beneficial to the user and their rights.
Protection90% confidence
Refunds for Premium Service Cancellation within 14 Days
You may cancel any Premium Service purchase and claim a refund by notifying Busuu or the app store within 14 days of the contract formation (the date the initial confirmation email was sent). However, if you've used the Premium Service, you must pay for the value consumed up to the cancellation date.
Why it helps: This provides a 14-day window to cancel a Premium Service and receive a refund, offering flexibility and recourse if you change your mind shortly after purchase.
You may also cancel any purchase of a Premium Service and claim a refund for any reason by notifying us or the app store (as applicable) no later than 14 days after the day on which the contract for the relevant Premium Service was formed (i.e., the date on which the initial confirmation email was sent as per above). However, if you have used the Premium Service prior to exercising your cancellation right, then you must pay for the value of the Premium Service provided up to the date of cancellation.
If changes to the Terms significantly negatively impact your legal rights or obligations, Busuu will provide at least 30 days' notice and explain how to refuse the new terms. For Premium Services, previously accepted terms will apply until the end of your billing period if you refuse the new terms.
Why it helps: This ensures you receive ample notice and have options to continue on prior terms for Premium Services if significant changes to the terms negatively affect your legal rights or obligations.
If we reasonably consider that any change to these Terms will negatively impact your legal rights or obligations in a significant way, we will provide you with at least 30 days’ notice of these changes and explain how to let us know if you refuse to accept the new terms. If you refuse to accept the new Terms before the changes are due to take effect, for the Premium Services the version of the previously accepted Terms will continue to apply to your use of the Premium Services until the end of your billing period.