Carvana
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Source provenance
Verified official sourceWhat changedMaterial language shifts detected around personal data, privacy, fee. 148 new line(s), 173 removed line(s).
Snapshot hash 8c57ed3599dc57ae1595402f19b7fe0265b384706ae170dfc3eebde6ee4bb05b
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Carvana's policy includes several significant concerns regarding the sharing and collection of personal information. Even after you are no longer a customer, Carvana continues to share your information as described in their notice. They broadly share personal information, including creditworthiness data, with affiliates for everyday business and for marketing purposes. Additionally, your personal information (excluding phone numbers) may be shared with nonaffiliates for direct marketing, and for joint marketing with other financial companies (risk_flags-5). The policy also outlines the use of tracking technologies that can follow you across devices and websites (data_use-1), and explicitly states that personal information may be disclosed to third parties for direct marketing (data_use-2). Carvana collects sensitive personal information from job applicants, including social security numbers and health data. The company uses session replay tools that may record your interactions, including keystrokes (data_use-4), and collects applicant information from public and third-party sources. Notably, Carvana does not honor Do Not Track signals (gotchas-1).
88% confidence
Critical issues found that may pose significant risks. These are often non-negotiable terms that can lead to substantial harm.
Carvana shares personal information for joint marketing efforts with other financial companies.
Why it matters: Your personal information may be used in joint marketing campaigns with other financial companies, leading to marketing from additional entities.
For joint marketing with other financial companies
Clarifies how your data is collected, processed, and shared. Focuses on user-impacting data practices, including collection, usage, and sharing with third parties. Excludes security and data retention, which are covered elsewhere.
Tracking Technologies used by Carvana and authorized third parties may track users across devices and websites over time for various purposes including personalization, performance improvement, analytics, advertising, and security.
Why it matters: Your online activity may be tracked across different devices and websites, allowing for a comprehensive profile of your behavior to be built and used for targeted advertising and other purposes.
These Tracking Technologies may be used to track you across Devices and websites over time for purposes above.
Carvana may disclose Personal Information to third parties or permit third parties to directly collect Personal Information from you, and these third parties may use this information to market to you directly.
Why it matters: Your personal information may be shared with various third parties, including social media companies and advertising networks, who can then use it for direct marketing, potentially increasing unsolicited advertisements and privacy exposure.
We may disclose Personal Information to third parties or permit third parties to place Tracking Technologies on our website(s) to allow these third parties to directly collect Personal Information from you, such as social media companies, advertising networks, companies that provide analytics including ad tracking and reporting, security providers, and others that help us operate our business, including the Service and Digital Properties.
Carvana uses session replay tools that monitor and may record your interactions with their services, including keystrokes and navigation through digital properties.
Why it matters: Your online interactions, including keystrokes and navigation, may be monitored and recorded, which could capture sensitive input and reveal your browsing behavior.
We use technologies such as session replay tools that monitor, and may record, your interactions with the Service and Digital Properties, including without limitation, keystrokes and how you move through and engage with the Service and Digital Properties.
Details the terms and conditions related to subscription cancellations, auto-renewals, and any associated fees or processes. This includes notice periods, refund eligibility, and ease of cancellation.
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No billing surprises spottedUnexpected or subtle clauses that might disadvantage users. These often include one-sided terms, limitations of liability, or other tricky provisions that consumers might overlook.
Carvana states they do not honor Do Not Track (DNT) signals from website browsers because there isn't a common agreement on how to interpret them.
Why it matters: Even if you enable Do Not Track in your browser, Carvana may still collect information about your online activities, meaning your preference for not being tracked is not honored.
As there is not yet a common agreement about how to interpret DNT signals, we do not honor DNT signals from website browsers at this time.
The Applicant Privacy Notice does not form part of any employment contract or other contract for services and does not grant any contractual rights.
Why it matters: As a job applicant, the privacy commitments outlined in this notice do not create enforceable contractual rights, which could limit your legal recourse if Carvana deviates from these practices.
This Applicant Privacy Notice does not form part of any contract of employment or other contract to provide services and does not give you any contractual rights.
Highlights terms and conditions that are favorable to the user, enhancing their rights, privacy, or security.
You have the right to request information about the categories of Personal Information collected about you, the sources, purposes, and third parties involved, as well as specific pieces of personal information.
Why it helps: This allows you to understand exactly what data Carvana has about you and how it's being used, increasing transparency and control over your personal information.
**Right to Know.** You have the right to request information about the categories of Personal Information we have collected about you, the categories of sources from which we collected the Personal Information, the purposes for collecting, selling, or sharing the Personal Information, and the categories of third parties with whom we have shared or sold your Personal Information (“Categories Report”). You may also request information about the specific pieces of Personal Information we have collected about you (“Specific Pieces Report”).
You have the right to request that Carvana delete Personal Information that they have collected from you.
Why it helps: This gives you control over your data by allowing you to have personal information removed from Carvana's records.
**Right to Delete.** You have the right to request that we delete Personal Information that we have collected from you.
You have the right to request that Carvana correct inaccurate Personal Information that they maintain about you.
Why it helps: This enables you to ensure the accuracy of your personal data held by Carvana, which is crucial for financial and identity-related information.
**Right to Correct.** You have the right to request that we correct inaccurate Personal Information that we maintain about you.
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