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Plain-English summary
Character.AI's privacy policy indicates potential risks, including that user-created public content may persist even after account deletion, service access may be lost if required information is deleted, and personal information might be used for targeted advertising. Voice data could also be collected if relevant features are used.
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Risk Flags
These are high-priority, high-impact concerns that can be difficult to reverse. They often involve significant loss of privacy, control, or financial resources.
high95% confidence confidence
User-created public content may remain active even if you delete your data and account.
If a Character you create has been made available to other users, Character.AI reserves the right to preserve that Character’s characteristics and keep it active on the Services, even if you delete your data and account.
Why it matters: Content you create and share publicly (e.g., characters) may persist and remain visible to others on the platform even after you delete your account or personal data, leading to a permanent loss of control over that specific content.
If a Character you create has been made available to other users, then we reserve the right to preserve that Character’s characteristics and to keep that Character active on the Services, even if you otherwise delete your data and your account.
**7. Data Retention**, paragraph 2 · Citation strength: strong
high90% confidence confidence
Loss of service if requested information is deleted.
If you do not provide Character.AI with certain types of information, or ask them to delete that information, you may no longer be able to access or use certain Services.
Why it matters: Exercising your right to data deletion may result in the inability to access or use parts of the service.
If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain Services.
**1. Information We Collect**, paragraph 1 · Citation strength: strong
high90% confidence confidence
Personal information may be used for targeted advertising.
Character.AI may disclose personal information to advertising and analytics providers for tailored advertising.
Why it matters: Your personal information may be used for targeted advertisements, potentially leading to increased exposure to personalized ads both on and off the platform.
We may disclose personal information to advertising and analytics providers in connection with the provision of tailored advertising, to monitor the performance of advertisements displayed on our behalf on the Services and across the Internet, to provide analytics services, and to help improve our Services.
**3. When We Disclose the Information We Collect**, paragraph 5 · Citation strength: strong
Data Use and Sharing
This section outlines how your data is collected, used, and shared, including with third parties. It's important to understand these practices to maintain control over your personal information.
medium95% confidence confidence
Voice data, including recordings of your voice, may be collected if you use certain voice features.
Character.AI states they collect voice data, including recordings of your voice, if you choose to use certain voice features.
Why it matters: If you use voice features, recordings of your voice may be collected and retained by the service.
Voice data, including recordings of your voice, if you chose to use certain voice features
**1. Information We Collect**, paragraph 10 · Citation strength: strong
Cancellation and Renewal
These clauses primarily detail how subscriptions renew, and the processes for account cancellation, data deletion, or service termination.
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No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
These are less obvious policy details that could be disadvantageous to users, such as limitations on liability, broad content licenses, or specific conditions for service use.
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No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
These clauses highlight commitments and features that are designed to protect user rights, privacy, and security. They represent beneficial aspects of the policy.
Protection95% confidence confidence
Ability to delete profile information and account.
Users may delete their account through their account profile page and can verify, correct, update, or delete certain information through the same page.
Why it helps: Users have control over their personal data, allowing them to remove their information and account entirely from the service.
You may delete your account through your account profile page. You may also verify, correct, update, or delete certain of your information through your account profile page.
**3. When We Disclose the Information We Collect**, paragraph 12 · Citation strength: strong
Protection95% confidence confidence
Clear process for unsubscribing from marketing emails.
You can unsubscribe from marketing emails by following the directions provided in those emails.
Why it helps: Users can easily opt out of receiving promotional communications, reducing unwanted solicitations.
You can unsubscribe from marketing emails by following the directions in those emails.
**3. When We Disclose the Information We Collect**, paragraph 13 · Citation strength: strong
Protection90% confidence confidence
Explicit statement that sensitive personal information is not required.
Character.AI states that sensitive personal information is not required or necessary to use the Services and advises users not to include it in interactions.
Why it helps: The company explicitly disclaims the need for sensitive personal information, encouraging users to avoid sharing it and minimizing potential privacy risks.
Sensitive personal information is not required or necessary to use the Services – please do not include any sensitive personal information in your interactions with us or the Services.
**1. Information We Collect**, paragraph 12 · Citation strength: strong
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