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Plain-English summary
This policy indicates that your personal information may be accessed by foreign governments (risk_flags-1) and transferred outside your jurisdiction. There are specific requirements to opt-out of interest-based advertising (risk_flags-3). Cohere collects device and usage information automatically (data_use-1) and may use your submitted content for research and development if you are a Trial User or Researcher (data_use-2). Your information may also be collected from third-party sources for marketing (data_use-3). AI technology may be used to analyze customer support tickets, and your personal information may be shared with affiliates (data_use-5) and third-party vendors for various services. Additionally, your data could be transferred during business transactions (data_use-7), and cookies are used for interest-based advertising and profiling (data_use-8).
90% confidence
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Risk Flags
2 findings
Critical issues present in the policy that may cause significant harm to the user.
high95% confidence
Government agencies may access personal information
Foreign governments, courts, law enforcement agencies, or regulatory agencies may be entitled to access personal information collected and held by Cohere, its affiliates, partners, and service providers.
Why it matters: Your personal information, and that held by Cohere's affiliates, partners, and service providers, may be accessed by foreign governments, courts, law enforcement, or regulatory agencies.
As a result, in certain circumstances, other foreign governments, courts, law enforcement agencies, or regulatory agencies may be entitled to access the personal information collected and held by Cohere, its affiliates, partners, and service providers.
Difficulty in opting out of tracking for interest-based advertising
To successfully opt out of interest-based advertising, you must have cookies enabled in your web browser. Additionally, your opt-out only applies to the web browser you use, requiring you to opt-out on each web browser on each device.
Why it matters: Opting out of interest-based advertising is a multi-step process that requires cookies to be enabled and must be repeated for every browser and device you use. If you delete cookies, you will need to opt out again.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each device you use to access the Website. Once you opt out, if you delete your browser’s saved cookies, or use a browser that automatically deletes cookies, you will need to opt out again.
What are Cookies, paragraph 19 · Citation strength: strong
Data Use
6 findings
Practices around the collection, processing, and sharing of user data.
medium95% confidence
Collection and use of device and usage information
Device and usage information, including IP addresses, page requests, browser type, operating system, and average time spent on the Website or Platform, are automatically collected.
Why it matters: Information about your device and how you use the website or platform, such as your IP address and browsing activity, is collected automatically.
We collect device and usage information automatically when you visit our Website or use the Platform. This includes IP addresses, page requests, browser type, operating system, and average time spent on our Website or Platform.
Collection and Use of Personal Information, paragraph 3 · Citation strength: strong
medium90% confidence
Use of input and output data for research and development
For Trial Users and Researchers, content submitted to Cohere Products and generated outputs may be used to conduct research and development, including analyzing usage trends and improving performance and safety.
Why it matters: If you are a Trial User or Researcher, the data you submit to Cohere Products and the outputs generated may be used for research and development, and to improve the AI models.
For Trial Users and Researchers (i.e. users interacting with Cohere Products on research-specific platforms like Hugging Face, Cohere Labs grantee users, or users demoing Cohere Products under a free trial account), we collect content you submit to the Cohere Products, and outputs generated by the Cohere Products. We may use this input and output data to conduct research and development. This includes analyzing usage trends and using inputs/outputs to improve the performance and safety of Cohere Products.
2.2. Administer Platform Accounts, paragraph 3 · Citation strength: strong
medium90% confidence
Collection of personal information from third-party sources for marketing
Information about you or your company may be received from third-party sources like data enrichment services, marketing vendors, and publicly available sources to identify business prospects. This information can include your name, business email, job title, company, and product interests.
Why it matters: Third parties may provide Cohere with your personal and company information for marketing purposes, including your name, email, job title, company, and interests.
We may also receive information about you or your company from third-party sources to support the marketing and sale of our products. This includes using data enrichment services, marketing vendors, and publicly available sources to identify business prospects who may be interested in our products. The information we receive may include your name, business email, job title, company, and types of products you may be interested in.
2.2. Administer Platform Accounts, paragraph 9 · Citation strength: strong
medium90% confidence
Sharing with affiliates for legal and operational needs
Personal information may be transferred to Cohere's affiliates to help meet legal, compliance, and operational requirements.
Why it matters: Your personal information may be shared with Cohere's affiliated companies for their legal and operational purposes.
We may transfer (or otherwise make available) your personal information to our affiliates who help us to meet our legal and compliance requirements and operational needs.
Disclosure of Personal Information, paragraph 2 · Citation strength: strong
medium90% confidence
Personal information may be transferred during business transactions
Any information Cohere has about you may be transferred as an asset in connection with business transactions such as mergers, acquisitions, sales, or corporate reorganizations.
Why it matters: Your personal information may be transferred to a new owner if Cohere undergoes a merger, acquisition, sale, or other corporate change.
We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cohere or as part of a corporate reorganization or other change in corporate control.
Disclosure of Personal Information, paragraph 5 · Citation strength: strong
medium90% confidence
Use of cookies and tracking for interest-based advertising
Cohere and its third-party advertising partners use tracking technologies, including cookies, to collect information about your online activities to build a profile of your interests, predict preferences, develop personalized content, and deliver relevant ads on third-party websites.
Why it matters: Your online activities are tracked using cookies to create a profile of your interests, predict your preferences, and show you personalized ads on various websites, including social media.
We and our third party advertising partners use this data to build a profile of your interests, identify business prospects relevant to our Products, and show you and others relevant ads on third-party sites, including on social media services. If you opt-out of these cookies, you will still receive ads from us but they may be less personalized. See Interest-Based Advertising below for more information.
What are Cookies, paragraph 12 · Citation strength: strong
Cancellation & Renewal
All clear
Terms related to subscription, cancellation, and renewal of services.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
All clear
Unexpected or subtle clauses that might limit user rights or impose obligations.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
3 findings
Commitments and features that protect user rights and enhance their experience.
Protection95% confidence
No collection of personal information from children
Cohere Products are not intended for use by minors (children), and Cohere does not knowingly collect personal information from children.
Why it helps: This commitment helps protect children's privacy by explicitly stating that Cohere Products are not for them and that the company does not intentionally collect their personal information.
Cohere Products are not intended to be used by minors (children) and are not for personal or household use. We do not knowingly collect personal information from children.
Cookies and Interest-Based Advertising, paragraph 10 · Citation strength: strong
Protection95% confidence
Option to unsubscribe from marketing emails
Users can unsubscribe from marketing communications at any time using the "unsubscribe" link in emails.
Why it helps: This provides users with a clear and easy way to stop receiving unwanted marketing communications, respecting their preference for contact.
Marketing Email Opt Out: You can unsubscribe from marketing communications at any time by using the "unsubscribe" link included in our emails.
Users can delete their account at any time by navigating to the “Danger Zone” tab in their profile within the Platform and clicking “Delete my Account”.
Why it helps: This gives users direct control over their account and the ability to remove their presence from the platform when they choose, enhancing data autonomy.
Platform Account Deletion: You can delete your account at any time by selecting “Your Profile” in the Platform, navigating to the “Danger Zone” tab, and clicking on “Delete my Account”.