Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This review of Cohere's Terms of Use highlights several potential concerns. The company retains a broad, irrevocable license to use your submitted data, including for internal benchmarking and sharing with third parties who may use it for their own purposes, not just to provide services to Cohere. Any suggestions or ideas you provide as 'Feedback' will not be treated as confidential and can be used by Cohere without compensation. Additionally, the company explicitly states that it does not guarantee the confidentiality or security of communications or data transmitted over public networks. Cohere also reserves the right to terminate or suspend your access to the service at any time, for any reason, and states that ending your Terms of Use does not automatically cancel active subscriptions. Finally, a significant limitation of liability means that in most cases, Cohere's total aggregate liability for any issues related to the service will not exceed $100 CAD.
93% confidence
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Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
4 findings
Critical issues and red flags that may indicate potential harm or significant risk to the user.
high95% confidence
Company can share data with third parties for their own purposes, not just to provide services to the company.
The company may share user data, including API data and finetuning data, with third parties who may use this data for their own purposes, not just to provide services to Cohere.
Why it matters: Your data may be used by third parties for their own business purposes, which could include advertising, analytics, or other activities beyond the scope of providing services to Cohere. This expands the potential uses and exposure of your data.
YOU FURTHER ACKNOWLEDGE THAT ANY THIRD PARTY TERMS AND CONDITIONS MAY NOT HAVE THE SAME OR SIMILAR COMMITMENTS OR PROTECTIONS AS THOSE CONTAINED IN THESE TERMS OF USE AND ANY FINETUNING DATA OR API DATA SHARED BY COHERE WITH THIRD PARTIES WILL BE ACCESSED, USED, AND OTHERWISE HANDLED BY SUCH THIRD PARTIES IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS, WHICH MAY PERMIT SUCH THIRD PARTY TO USE FINETUNING DATA OR API DATA FOR ITS OWN PURPOSES.
Customer Data and Privacy, paragraph 2 · Citation strength: strong
high95% confidence
Company has broad rights to use user-submitted feedback without compensation.
Any suggestions or ideas provided by the user ('Feedback') will not be treated as confidential, and Cohere can use, profit from, disclose, publish, or exploit any Feedback without compensation.
Why it matters: You will not be compensated for any ideas or suggestions you provide, and Cohere can freely use and benefit from your Feedback.
You agree that any suggestion or idea provided by you (such suggestions or ideas, “ Feedback ”) will not be treated as confidential, and nothing in these Terms of Use will restrict our right to use, profit from, disclose, publish or otherwise exploit any Feedback, without compensation to you. You grant to us a worldwide, royalty-free, fully paid, perpetual, irrevocable licence to use, reproduce, modify, translate, distribute, perform, display, import, sell, offer for sale, make, have made and otherwise exploit the Feedback in any form, media, or technology, whether now known or hereafter developed, and to allow others to do the same.
Why it matters: If you suffer significant damages or losses due to the company's actions or the use of their service, your ability to recover those losses is severely capped at $100 CAD, which may be insufficient to cover actual damages.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY IN CONNECTION WITH OR UNDER THESE TERMS OF USE, OR YOUR USE OF, OR INABILITY TO MAKE USE OF, THE COHERE SOLUTION, EXCEED $100 CAD. FOR GREATER CERTAINTY, THE EXISTENCE OF ONE OR MORE CLAIMS UNDER THESE TERMS OF USE WILL NOT INCREASE THIS MAXIMUM LIABILITY AMOUNT.
Malicious Code and Security, paragraph 8 · Citation strength: strong
high95% confidence
Company can terminate or suspend access at any time for any reason.
Cohere may suspend or terminate your rights to access or use the Cohere Solution, or terminate the Terms of Use, at any time in Cohere’s sole discretion, for any reason.
Why it matters: Your access to the service can be revoked without warning or specific cause, potentially disrupting your work or ability to use the product.
At any time, Cohere may: (i) suspend or terminate your rights to access or use the Cohere Solution, or (ii) terminate these Terms of Use, in Cohere’s sole discretion, for any reason, including if Cohere in good faith believes that you have used the Cohere Solution in violation of these Terms of Use, the Responsible Use Guidelines or any other responsible use guidelines we provide to you or are posted on the Cohere Website, or have engaged in fraudulent activity.
Term and Termination; Survival, paragraph 1 · Citation strength: strong
Data Use
2 findings
How the company collects, uses, shares, and protects your data.
medium90% confidence
User data may be shared with third parties for improving and enhancing services.
Cohere may share API data and finetuning data with third parties to improve and enhance the Cohere Solution and its other offerings, and for benchmarking.
Why it matters: Your data may be used by third parties to improve Cohere's services and for benchmarking purposes, which means your data contributes to their product development.
YOU GRANT US A NONEXCLUSIVE, WORLDWIDE, ROYALTY-FREE, IRREVOCABLE, SUBLICENSABLE, AND FULLY PAID-UP RIGHT TO ACCESS, COLLECT, USE, PROCESS, STORE, DISCLOSE AND TRANSMIT ANY DATA, INFORMATION, CONTENT, RECORDS OR FILES (“ CONTENT ”) THAT YOU LOAD, SUBMIT, TRANSMIT TO OR ENTER INTO THE COHERE SOLUTION, OR THAT YOU OTHERWISE TRANSMIT TO COHERE IN CONNECTION WITH THESE TERMS OF USE (“ CUSTOMER DATA ”) TO: (I) PROVIDE THE COHERE SOLUTION; (II) EXERCISE ITS RIGHTS AND PERFORM ITS OBLIGATIONS UNDER THESE TERMS OF USE, INCLUDING ENSURING YOU ARE COMPLYING WITH THESE TERMS OF USE, THE RESPONSIBLE USE GUIDELINES AND ANY OTHER RESPONSIBLE USE GUIDELINES WE PROVIDE TO YOU OR ARE POSTED ON THE COHERE
Customer Data and Privacy, paragraph 1 · Citation strength: strong
medium95% confidence
Sharing of personal information with partners for special offers is authorized.
If you sign up for special offers from partners, you authorize Cohere to share your email address and other authorized Personal Information with those partners.
Why it matters: Your personal information will be shared with third-party partners if you opt-in to their offers, potentially leading to further marketing communications from those partners.
If you sign up through Cohere to receive special offers regarding products and services from our partners, you authorize us to share your email address and other Personal Information (as defined below) you authorize with the partner whose offer you wish to receive. If you request these special offers, you acknowledge the partner may also send you future offers that may interest you.
User Account, paragraph 10 · Citation strength: strong
Cancellation & Renewal
2 findings
Terms related to subscription cancellation, auto-renewal, and refund policies.
medium95% confidence
Disruption of service does not guarantee a refund.
In the event of an interruption or disruption in services, Cohere will not be required to issue a refund for any purchase made by you, even if the company was aware of the potential for disruption.
Why it matters: You may not receive a refund for services even if there is an interruption or disruption, meaning you could pay for a service you cannot fully use.
IN THE EVENT THAT THERE IS AN INTERRUPTION OR DISRUPTION IN ANY OF THE SERVICES OFFERED BY COHERE FOR WHATEVER REASON, EVEN IF COHERE HAS BEEN MADE AWARE OF AN ISSUE THAT COULD RESULT IN OR IS LIKELY TO RESULT IN AN INTERRUPTION OR DISRUPTION OF SERVICES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COHERE WILL NOT BE REQUIRED TO ISSUE A REFUND FOR ANY PURCHASE MADE BY YOU. AS SOON AS COHERE HAS IDENTIFIED THE CAUSE OF AN INTERRUPTION OR DISRUPTION, COHERE WILL USE REASONABLE EFFORTS TO RETURN SERVICE AS SOON AS REASONABLY POSSIBLE.
Malicious Code and Security, paragraph 5 · Citation strength: strong
medium90% confidence
Terminating Terms of Use does not automatically terminate an active subscription agreement.
Terminating these Terms of Use by deleting your User ID and ceasing use of the Cohere Solution will not automatically terminate an active Subscription Agreement.
Why it matters: You might continue to be charged for a subscription even after attempting to terminate your account by deleting your User ID, requiring separate action to cancel any active subscription agreement.
For greater certainty, your termination of these Terms of Use will not automatically terminate an active Subscription Agreement and if you continue to use any portion of the Cohere Solution after these Terms of Use have been purportedly terminated by you as described above, including any use pursuant to an active Subscription Agreement, these Terms of Use will continue to apply to the extent of such use.
Term and Termination; Survival, paragraph 1 · Citation strength: strong
Gotchas
3 findings
Potentially overlooked clauses that could be unfavorable to the user.
medium95% confidence
Competitors are prohibited from accessing the service without consent.
Cohere’s direct competitors are prohibited from accessing the Cohere Solution, unless they have Cohere's prior written consent.
Why it matters: If you are a direct competitor, you may be banned from using the service, even for legitimate business purposes, without explicit permission from Cohere.
COHERE’S DIRECT COMPETITORS ARE PROHIBITED FROM ACCESSING THE COHERE SOLUTION, EXCEPT WITH COHERE’S PRIOR WRITTEN CONSENT.
Terms of Use, paragraph 6 · Citation strength: strong
medium95% confidence
Use of the service for personal, family, or household purposes is prohibited.
The Cohere Solution has been designed for business use, and users are prohibited from using it for personal, family, or household purposes.
Why it matters: If you use the service for personal reasons, you would be in violation of the terms and could face consequences such as account termination.
You acknowledge and agree that the Cohere Solution has been designed for business use and you represent and warrant to and covenant with Cohere that you will not use the Cohere Solution for personal, family or household purposes.
No guarantee of security for data transmitted over public networks.
The company does not guarantee the security of data transmitted over the Internet or public networks in connection with your use of the Cohere Solution.
Why it matters: Data transmitted over public networks may be vulnerable to interception or breaches, and the company is not responsible for securing it.
We do not guarantee the security of data transmitted over the Internet or public networks in connection with your use of the Cohere Solution.