Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Constant Contact's policies contain several risks that users should be aware of. The company reserves the right to unilaterally terminate accounts, suspend access, and delete content without notice or refund for various reasons, including policy violations or if your use adversely affects their services (risk_flags-0001, risk_flags-0005). They can also modify or discontinue services at any time (risk_flags-0004). Content you provide or generate using their AI tools may be used by Constant Contact to develop and improve their services, and third parties might also process and store this data under their own terms (data_use-0002, data_use-0003). Additionally, Constant Contact may collect data from your website through automated means, and use it to provide content such as automatic email templates (risk_flags-0003, data_use-0001). Users are responsible for backing up their own content, as Constant Contact is not obligated to provide export options (gotchas-0002). Lastly, Constant Contact can change their terms at any time, with new terms becoming effective immediately upon posting (gotchas-0001).
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Risk Flags
5 findings
Clauses that may signal risk to users. This section is for claims that are material, difficult to reverse, or could lead to significant harm. These include: loss of account access, weakened dispute rights, or broad ownership/control of user content.
high95% confidence
Unilateral account termination without notice and no refund
Constant Contact may terminate or suspend user accounts and delete content without notice or liability, and without providing a refund, for reasons including violation of policies, improper use, or affecting their equipment or service to others.
Why it matters: Your account, access to services, and all content can be terminated and deleted by Constant Contact without prior notice or liability. You may also lose any money paid as there will be no refund for such termination.
We shall be entitled, without liability to you, to immediately suspend, terminate or limit your access to the Services at any time, delete or confiscate all or a portion of your contacts, files, and/or content, and/or terminate the Agreement for any reason in our sole discretion, including a determination by us that (a) the Services are being used by you, or your Authorized Users, in violation of any applicable laws or regulations or the Agreement, including our [Additional Services Terms](https://www.constantcontact.com/legal/additional-services-terms), [Acceptable Use Policy](https://www.constantcontact.com/legal/acceptable-use-policy) and [Privacy Notice](https://www.constantcontact.
Content owned by you may be modified or removed by Constant Contact
Constant Contact and any third parties supporting content distribution have the right to reformat, edit, monitor, reject, block, or remove user-provided content at any time.
Why it matters: Content you provide may be edited, monitored, rejected, blocked, or removed by Constant Contact or third parties without your control, potentially altering or deleting your original material.
You further understand and agree that we and any applicable third party that supports, posts, publishes or distributes any content provided by you, including content provided through Your Products, has the right to reformat, edit, monitor, reject, block or remove any such content at any time or for any other reason.
Automatic email templates provided as a result of Automated Data Collection
Constant Contact may use data collected from your website via automated means for internal business purposes and to provide you with content, including automatic email templates.
Why it matters: Data collected from your website automatically may be used by Constant Contact to generate automatic email templates, which may not align with your specific preferences or intentions.
You consent to us collecting data from your website, including websites not provided by us, through automated means, such as through harvesting bots, robots, spiders, or scrapers ("Automated Data Collection") and the use of that data for internal business purposes and to provide you with content in connection with your use of the Services, including automatic email templates.
Constant Contact may change or discontinue its services or features at any time.
Why it matters: The services or features you use may change or be discontinued at any time without notice, potentially disrupting your use or requiring you to adapt to new functionalities or seek alternative solutions.
We may change the Services, or any features of the Services at any time, and we may discontinue the Services or any features of the Services at any time.
Why it matters: Your service or account may be refused, closed, or eligibility requirements changed at any time without warning, potentially leading to loss of access.
We may refuse service, close your accounts or the accounts of any Authorized Users, and change eligibility requirements at any time, in our sole discretion.
Clauses that describe how your data is collected, processed, and shared. This includes specifics on data handling processes and purposes such as for advertising, analytics, or third-party sharing.
medium95% confidence
Data collection from your website through automated means
You consent to Constant Contact collecting data from your website, including websites not provided by them, through automated means (e.g., harvesting bots, robots, spiders, scrapers) for internal business purposes and to provide content in connection with the Services.
Why it matters: Constant Contact may automatically collect data from your website, including those not hosted by them, which they will use for internal business and service-related content.
You consent to us collecting data from your website, including websites not provided by us, through automated means, such as through harvesting bots, robots, spiders, or scrapers ("Automated Data Collection") and the use of that data for internal business purposes and to provide you with content in connection with your use of the Services, including automatic email templates.
User inputs and outputs to AI Tools can be used for improvement
Constant Contact is granted a worldwide, perpetual, irrevocable, and sublicensable license to access, use, modify, display, publicly perform, distribute, copy, create derivatives from, and process any and all Inputs and Outputs to AI Tools for any purpose, including to develop and improve their AI Tools, Services, and similar features.
Why it matters: Any content, text, or images you provide to Constant Contact's AI Tools, and the content generated by AI for you, can be used by Constant Contact to develop and improve their AI tools and services. They can also sublicense it.
You hereby grant Constant Contact a worldwide, non-exclusive, perpetual, irrevocable, transferable, royalty-free, sublicensable license to access, use, modify, display, publicly perform, distribute, copy, create derivatives from and process any and all Inputs and Outputs for any purpose, including to develop and improve the AI Tools, the Services, and similar features.
Third-party processing and storage of AI Tool inputs and outputs
Third parties used by Constant Contact for AI Tools may process, use, and store user Inputs and Outputs according to their own terms and policies.
Why it matters: Your data provided to and generated by AI Tools may be processed, used, and stored by third parties under their own terms, which may differ from Constant Contact's policies.
Constant Contact uses third party services in connection with the AI Tools, including to generate Outputs. You agree that such third parties may process, use and store your Inputs and Outputs pursuant to their applicable terms of service and policies.
Details about how services can be canceled or renewed, including any associated fees or automatic renewal policies.
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Gotchas
3 findings
Unexpected or less-than-obvious terms that could be detrimental to users. This section captures terms that might surprise an attentive user.
medium90% confidence
Website terms are subject to changes effective immediately on posting
Constant Contact may change any terms of the Agreement, including these Terms, by posting a revised version on their website. Unless you terminate your account, the revised Agreement will be effective immediately upon posting or the indicated effective date.
Why it matters: The terms of service can be changed at any time, and the new terms are effective immediately upon posting on the website. You may not receive direct notification of these changes, and continued use of the services after changes means you agree to them, creating an ongoing obligation to check for updates.
We may change any terms of the Agreement, including these Terms, by posting a revised version on our website. Unless you terminate your account, the revised Agreement will be effective immediately upon posting or the effective date indicated in the new version, as applicable, and apply to any continued or new use of the Services. We may change the Services, or any features of the Services at any time, and we may discontinue the Services or any features of the Services at any time. If you do not agree with the terms of the Agreement, you must immediately discontinue your use of the Services. We recommend that you regularly check our website to view the then-current terms.
Responsibility for backups and no obligation to export content
You are responsible for making frequent backup copies of your contacts and content, and Constant Contact is not obligated to provide a way to download or export this data from the Services.
Why it matters: You are solely responsible for backing up your data and content, and Constant Contact does not guarantee that you will be able to export your data from their services.
You are responsible for making frequent backup copies of your contacts and content. We are not obligated to provide you with a way to download or otherwise export your contacts and content out of the Services.
Monitoring and recording of communications for quality control and training
You agree that Constant Contact may monitor or record your telephone conversations, chatbot communications, and Texts for quality control, employee training, and their own protection. Authorized Users also consent to this monitoring.
Why it matters: Your communications with Constant Contact, including calls, chats, and texts, may be monitored or recorded for quality, training, and security purposes. Though not all calls are recorded, and retrieval is not guaranteed, you should be aware that your interactions are subject to this practice.
You agree that we may monitor or record any of your telephone conversations, chatbot communications and Texts with us for quality control purposes, for purposes of training our employees, and for our own protection. You further agree that any Authorized Users or anyone else you authorize to use your account consents to such monitoring or recording as well. You acknowledge that not all telephone lines or calls may be recorded by us and that we do not guarantee that recordings of any particular telephone calls will be retained or are capable of being retrieved or even if retained and retrievable will be made available to you.
These clauses outline explicit commitments or features designed to protect user rights, privacy, or provide benefits. Examples include clear refund policies, data-minimization pledges, or advanced notice for changes.
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