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Plain-English summary
Optimum's privacy policy includes concerning clauses such as the potential for video recording by employees at service locations (risk_flags-1), and a lack of guarantee regarding the security of your information against unauthorized access or interception (risk_flags-2). Furthermore, using Optimum Internet service to send personal information is at your own risk (risk_flags-3). The company also notes that its marketing or advertising activities might be considered a 'sale' or 'sharing' of personal information under some state laws (data_use-3).
89% confidence
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Risk Flags
3 findings
Critical issues and red flags that may indicate a risk to the user.
high95% confidence
Video recording by employees and agents at service location
Optimum's employees and agents may record video at your service location while troubleshooting, performing maintenance, and/or during emergency situations, as determined by Optimum in its reasonable discretion.
Why it matters: This means that Optimum's employees and agents may record video of you and your property inside your home or business during service visits, at their discretion, without explicit user consent for each instance, potentially leading to a loss of privacy inside your own space.
Our employees and agents may record video at your service location while troubleshooting, when performing maintenance, and/or during emergency situations (as determined by us in our reasonable discretion).
Optimum does not guarantee the security of information stored in its databases or that unauthorized parties will not intercept information sent or received over the Internet.
Why it matters: This means that despite security measures, Optimum cannot assure that your personal information will not be accessed by unauthorized parties or intercepted during transmission, creating a risk of data breach or privacy compromise.
Despite these measures, we do not guarantee the security of information stored in our databases or that unauthorized parties will not intercept information you send or receive over the Internet.
User assumes risk for sending personal information over Optimum Internet service
If you use the Optimum Internet service to send, receive, or post personal or confidential information, you do so at your own risk.
Why it matters: This means that Optimum explicitly states that using their internet service for personal or confidential information carries an inherent risk, and users are responsible for any consequences.
If you use the Optimum Internet service to send, receive or post personal or confidential information, you do so at your own risk.
How the company collects, uses, and shares your personal information.
medium90% confidence
AI and machine learning model training
Optimum and its service providers may use personal information and de-identified or aggregated information to train and operate AI or machine-learning models for business purposes such as improving customer support, network operations, fraud detection, and overall services.
Why it matters: This means your data, including potentially personal information, may be used to develop and improve their AI systems, which could influence the services you receive and how your data is processed by automated systems.
We and our service providers may use personal information and de-identified or aggregated information to train and operate AI or machine-learning models for the business purposes described above, such as improving customer support, network operations, fraud detection, and the Services overall.
Marketing or advertising activities may be considered "sale" or "sharing" of personal information
Certain marketing or advertising activities or analytics tools used by Optimum could be considered a "sale" or "sharing" or processing for targeted advertising under certain U.S. state privacy laws.
Why it matters: This means your personal information might be transferred to third parties for advertising purposes in ways that some state laws classify as a 'sale' or 'sharing,' potentially leading to targeted advertising based on your data.
However, certain of our marketing or advertising activities or analytics tools could be considered a "sale" or "sharing" or processing for targeted advertising under certain U.S.
Terms related to subscription cancellation, service renewal, and associated policies.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
All clear
Potentially overlooked clauses that could be unfavorable to the user.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
2 findings
Terms that are favorable to the user, enhancing their rights or security.
Protection95% confidence
Data deletion upon request for children's personal information
If you believe your child under 18 may have provided personal information to Optimum, you can contact them and request that the information be deleted.
Why it helps: This allows parents to request the removal of their child's personal data if inadvertently collected, giving them control over their child's privacy.
If you believe your child may have provided us with personal information, you can contact us and request that we delete the information.
Optimum honors the Global Privacy Control (GPC) signal for the browser or device on which it is enabled.
Why it helps: This allows users to communicate their privacy preferences directly through their browser or device settings, making it easier to opt out of certain data sharing and targeted advertising.
We honor the Global Privacy Control (GPC) signal for the browser or device on which it is enabled.