Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This privacy policy for EA Services outlines several key practices regarding your data. When using social features or playing online in competitive modes, your communications, gameplay, and profile information may become publicly available and be processed by EA (risk_flags-1, risk_flags-2). EA also reserves the right to monitor, record, and retain your voice or text communications for content moderation purposes (risk_flags-3). Additionally, your information may be disclosed to law enforcement or public authorities if deemed necessary (risk_flags-4). EA collects personal information directly from you, and also gathers data about your gaming profile, gameplay, device, hardware, software, and browser information (data_use-1, data_use-2, data_use-3). They also receive information from third-party platforms you use to sign in (data_use-4). This collected information is used for business operations, enhancing your game experience, providing customer support, advertising, and personalizing communications (data_use-5). Be aware that if you delete your EA Account, you will lose access to all associated games and services (gotchas-1).
89% confidence
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Risk Flags
Critical issues that may have significant privacy, security, or legal implications for the user.
high90% confidence
Information collected when playing online may become publicly available and be processed by EA.
When you use EA's social features, any text, audio, visual, and/or other electronic communications you disclose may be read, copied, collected, or used by other players and EA, and may become publicly available and/or may be processed by EA for certain purposes.
Why it matters: Any communications you disclose using EA's social features could be made public and processed by EA.
When you use our social features, any text, audio, visual, and/or other electronic communications information that you disclose may be read, copied, collected, or used by other players and EA, and may become publicly available and/or may be processed by EA for the purposes described in [Section 2(D): Anti-Cheat, Inappropriate Content, and Fraud Prevention Technologies](https://www.ea.com/legal/privacy-and-cookie-policy#how-we-collect-your-information).
B. Information You Provide When Playing Online, paragraph 2 · Citation strength: strong
high90% confidence
Gameplay, controller inputs, and profile information may be recorded and replayed to other players.
In competitive game modes, EA may record your gameplay and controller button inputs, and replay these along with your in-game profile information and game statistics to other players within the game and at live EA or partner events.
Why it matters: Your gameplay, controller inputs, profile information, and statistics from competitive game modes may be recorded and shown to other players, both in-game and at live events.
In competitive game modes, we may record your gameplay, and your controller button inputs, and replay these together with your in-game profile information and game statistics to other players in-game and at live EA or partner events.
B. Information You Provide When Playing Online, paragraph 3 · Citation strength: strong
high95% confidence
EA may monitor, record, review, and retain voice or text communications for content moderation.
EA may monitor, record, review, and retain voice or text communications and other user-generated content in its services to moderate inappropriate content that violates its policies.
Why it matters: Your voice and text communications, and other user-generated content in EA services, may be monitored, recorded, reviewed, and retained by EA for moderation purposes.
We may also monitor, record, review, and retain voice or text communications, and other user-generated Content (“UGC”, as defined in our [User Agreement](https://www.ea.com/legal/user-agreement)), in our Services for purposes of moderating inappropriate Content that violate our policies (like our [Positive Play Charter](https://www.ea.com/commitments/positive-play/charter)).
EA may disclose user information to law enforcement and public authorities.
EA may access, preserve, and disclose any stored information associated with you to external parties if they believe it is required or appropriate to comply with law enforcement or national security requests and legal processes, or to assist with investigations of suspected or actual illegal activity.
Why it matters: Your personal information may be disclosed to law enforcement or other public authorities if EA believes it is legally required or appropriate to do so, including for national security or investigations of illegal activity.
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others' rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
4.Who May Receive Your Information, paragraph 7 · Citation strength: strong
Data Use
How the company collects, uses, and shares your data.
low95% confidence
EA collects personal information you provide directly.
EA collects information that you provide directly, such as when you create an EA Account, set up security questions, make purchases, or contact EA Help.
Why it matters: When you directly interact with EA to create an account, make purchases, or seek help, you provide personal information that EA collects.
We collect information that you give us directly, such as when you create an EA Account, set up security questions, make purchases, or contact EA Help.
A. Information You Give Us Directly, paragraph 1 · Citation strength: strong
low95% confidence
EA collects information about your gaming profile, gameplay, or social feature use when you play online.
When you play online, EA may collect information about your gaming profile, your gameplay, or your use of social features.
Why it matters: EA collects details about your online gaming activities, including your profile, gameplay, and how you use social features within their services.
When you play online, we may collect information about your gaming profile, your gameplay, or your use of social features.
B. Information You Provide When Playing Online, paragraph 1 · Citation strength: strong
low95% confidence
EA collects information about your device, hardware, software, IP address, or browser when you use their services.
EA may collect other information when you use their services, such as information about your device, hardware and software information, IP address, or browser information.
Why it matters: When you use EA's services, they may automatically collect technical information about your device, such as its hardware, software, IP address, and browser details.
We may collect other information when you use our Services, such as information about your device, hardware and software information, IP address, or browser information.
Other Information We Collect When You Use Our Services, paragraph 1 · Citation strength: strong
low95% confidence
EA receives information about you from third-party platforms you use to sign in.
EA may receive information about you from third parties, such as Sony, Microsoft, Nintendo, Google, mobile platforms, or third-party authenticators, when you use them to sign in to EA Services.
Why it matters: If you sign into EA services using third-party platforms like console networks or Google, those platforms may provide information about you to EA.
We may receive information about you from third parties, such as Sony, Microsoft, Nintendo, Google, mobile platforms, or third-party authenticators that you use to sign in to our Services.
**D. Information Provided to Us by Third Parties**, paragraph 1 · Citation strength: strong
low95% confidence
EA uses your information for business operations, experience enhancement, customer support, and communication personalization.
EA uses your collected information to operate its services, enhance your game experience, provide customer support, deliver and measure advertising effectiveness, and to personalize communications with you.
Why it matters: Your information is used by EA to run their services, improve your gaming experience, offer support, manage advertising, and customize their messages to you.
We use your information to operate our Services, to improve your game experience, to provide you customer support, to serve and measure the effectiveness of advertising, and to personalize our communications with you.
How We Use Your Information, paragraph 1 · Citation strength: strong
Cancellation/Renewal
How the company handles account cancellation and service renewals.
Not clearly stated: The policy describes your right to deletion but does not explicitly detail cancellation or renewal policies for services or subscriptions. It mentions that if you delete personal information associated with your account, you will no longer have access to associated games or services. It does not clearly state how subscriptions or services automatically renew or how to cancel them.
Gotchas
Potentially overlooked clauses that could be unfavorable to the user.
medium90% confidence
Deleting your EA Account means losing access to associated games and services.
If you deactivate your EA Account or delete associated personal information, you will no longer have access to the EA games or services linked to that account.
Why it matters: Deactivating your EA Account or requesting the deletion of your personal data will result in you losing access to any EA games or services tied to that account.
You may deactivate your EA Account or delete the personal information associated with your account by contacting us at [EA Help](https://help.ea.com/). If you do so, you will no longer have access to the EA games or Services associated with your account.
Your Choices and Controls, paragraph 8 · Citation strength: strong
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